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Everbridge Mass Notification pros and cons

Vendor: Everbridge
4.5 out of 5
Badge Ranked 1
 

Everbridge Mass Notification Pros review quotes

KR
Co-Founder, 25 Years at REDI
Jul 31, 2018
SAME and polygonal geographic targeting allow for localized mass notification which reduces communication volume.
reviewer1265664 - PeerSpot reviewer
IT Resiliency Consultant at a manufacturing company with 10,001+ employees
Sep 21, 2020
From research into competing products, there are no products on the market that appear to be decidedly better.
reviewer1984101 - PeerSpot reviewer
IT Applications Specialist at a healthcare company with 1,001-5,000 employees
Oct 7, 2022
It will call and leave me a message, letting me know what's going on... That capability is valuable because people now tend to keep their phones with them, more so than anything else. They're more prone to listen to or see an alert coming through their telephone rather than via email.
Learn what your peers think about Everbridge Mass Notification. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,315 professionals have used our research since 2012.
Chris Saenz - PeerSpot reviewer
System engineer at Azusa Pacific University
Oct 14, 2022
The reporting we have is very intuitive and provides good insight into the results when we send out a mass notification.
reviewer2106327 - PeerSpot reviewer
Director at a healthcare company with 1,001-5,000 employees
Feb 17, 2023
Everbridge can break up our organization into groups for sending targeted notifications. That's probably the feature I find most helpful. Tornadoes are a huge issue here in Oklahoma, and our campuses are about 30 miles apart. Using this feature, I can send tornado warnings to the campus that's in immediate danger.
reviewer2106804 - PeerSpot reviewer
Public Information Officer at a government with 1,001-5,000 employees
Feb 17, 2023
Most recently, the ability to pull from white pages and yellow pages is valuable. It used to be that we were using the system and people had to sign up to be included in it, and just last year, we were given the option to pull from white pages and yellow pages, which broadens our audience considerably.
BE
Chief Information Officer at a government with 201-500 employees
Feb 17, 2023
The most valuable features are the ease of use and the ability to set up templates for similar events, which helps streamline and makes it faster to get the message out, especially during a crisis.
reviewer2108337 - PeerSpot reviewer
Operations Support at a legal firm with 1,001-5,000 employees
Feb 20, 2023
The ability to text all our staff and categorize by specific fields, such as department or position, are valuable features. We can gear messages to specific people or target a particular office, such as the New York office or Washington DC office only. We can target specific departments, such as corporate or litigation, which is very useful for us. Once, we had an active shooter near our Washington, DC, office, and we could send out a message to all the staff in that office. On another occasion, there was a Long Island railroad strike so we could contact all our staff who lived there.
reviewer2108487 - PeerSpot reviewer
Associate Director of Emergency Management at a university with 1,001-5,000 employees
Feb 20, 2023
We like the simulation mode, a relatively new feature for Everbridge. It allows our users to practice sending out alerts, which is especially useful for new users transitioning to the platform, and was only possible after this feature was added. If we can't practice regularly, we'll be more nervous in an emergency which increases the chance of mistakes, and we need to be ready to send out those alerts.
reviewer2110017 - PeerSpot reviewer
Marketing and Channel Data Manager at a university with 1,001-5,000 employees
Sep 3, 2024
Everbridge is a dynamic tool that integrates well with our other systems. We can trigger messages from one platform to multiple places. The messages are sent to campus TVs and our website. We've been able to connect it through a lot of different options.
 

Everbridge Mass Notification Cons review quotes

KR
Co-Founder, 25 Years at REDI
Jul 31, 2018
Online training materials and support documentation could be improved.
reviewer1265664 - PeerSpot reviewer
IT Resiliency Consultant at a manufacturing company with 10,001+ employees
Sep 21, 2020
The product is lacking in the area of language support.
reviewer1984101 - PeerSpot reviewer
IT Applications Specialist at a healthcare company with 1,001-5,000 employees
Oct 7, 2022
If the user could personalize their dashboard a little bit more, that would be helpful.
Learn what your peers think about Everbridge Mass Notification. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,315 professionals have used our research since 2012.
Chris Saenz - PeerSpot reviewer
System engineer at Azusa Pacific University
Oct 14, 2022
The way Everbridge has set up permissions is somewhat tricky. Administrator-level permissions could be more intuitive. It could be easier to give people the specific permissions you want them to have.
reviewer2106327 - PeerSpot reviewer
Director at a healthcare company with 1,001-5,000 employees
Feb 17, 2023
You can manage the structure of the groups in two different ways, and I'd like to see some consolidation. They have something called "groups" and another called "rules." You can achieve your objective with either, but it's somewhat redundant.
reviewer2106804 - PeerSpot reviewer
Public Information Officer at a government with 1,001-5,000 employees
Feb 17, 2023
I've been working with them literally for years to get certain things resolved, and there are always issues and problems. One of the issues that we've been dealing with recently and for some time now is that some people don't get the message. It goes out to 27,000 people, and afterward, I hear from people that they did not get the message, or their phone didn't ring, and it didn't go to voicemail. Nothing happened, and they were just dropped. This seems to be an ongoing issue.
BE
Chief Information Officer at a government with 201-500 employees
Feb 17, 2023
Regarding improvement, it could be clearer around selecting groups of users to notify; it could be more intuitive to pick who we want to send messages to.
reviewer2108337 - PeerSpot reviewer
Operations Support at a legal firm with 1,001-5,000 employees
Feb 20, 2023
Everbridge can send out conference bridge meetings, but as nobody uses conference calls anymore, we would love to be able to generate Zoom links through the solution. That would be extremely helpful.
reviewer2108487 - PeerSpot reviewer
Associate Director of Emergency Management at a university with 1,001-5,000 employees
Feb 20, 2023
When using the simulation mode, the capacity to send an email or text message to a small test group would be good, so those practicing with the solution can see what notifications look like on the user end.
reviewer2110017 - PeerSpot reviewer
Marketing and Channel Data Manager at a university with 1,001-5,000 employees
Sep 3, 2024
Everbridge has a huge amount of documentation, which is great. I think they've done a wonderful job on that. However, it can be difficult to sort through all of that to find what you need.