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Everbridge Mass Notification pros and cons

Vendor: Everbridge
4.5 out of 5
Badge Ranked 1
 

Everbridge Mass Notification Pros review quotes

GD
Mar 1, 2023
We like the ability to integrate geolocation data from our HR system that tells us where teammates work or live. That information helps us calibrate the notification. If we know a storm or a tornado will hit a specific area, we can look at the map view within Everbridge. The feature is called the Universe View, and it's a section of the tool that lets us notify those folks based on the location data we have for them.
Chris Saenz - PeerSpot reviewer
Oct 14, 2022
The reporting we have is very intuitive and provides good insight into the results when we send out a mass notification.
CM
Feb 23, 2023
We find the templates useful. We can pre-write them, save them, and reuse them over and over. For instance, we get snow and ice storms in the Northeast, so we have school delays and cancellations. Instead of drafting a new message for distribution each time, you create a template and deploy it. You can change the date of the event and specific information. It might say that class times will be delayed or we'll be closed for a day.
Learn what your peers think about Everbridge Mass Notification. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,763 professionals have used our research since 2012.
CH
Feb 20, 2023
We like the simulation mode, a relatively new feature for Everbridge. It allows our users to practice sending out alerts, which is especially useful for new users transitioning to the platform, and was only possible after this feature was added. If we can't practice regularly, we'll be more nervous in an emergency which increases the chance of mistakes, and we need to be ready to send out those alerts.
AS
Feb 17, 2023
Most recently, the ability to pull from white pages and yellow pages is valuable. It used to be that we were using the system and people had to sign up to be included in it, and just last year, we were given the option to pull from white pages and yellow pages, which broadens our audience considerably.
JW
Feb 17, 2023
Everbridge can break up our organization into groups for sending targeted notifications. That's probably the feature I find most helpful. Tornadoes are a huge issue here in Oklahoma, and our campuses are about 30 miles apart. Using this feature, I can send tornado warnings to the campus that's in immediate danger.
AT
Sep 3, 2024
Everbridge is a dynamic tool that integrates well with our other systems. We can trigger messages from one platform to multiple places. The messages are sent to campus TVs and our website. We've been able to connect it through a lot of different options.
SC
Feb 24, 2023
One of the most valuable features is that we can select specific users to whom we want to message by area. We can draw on the map within the interface and send a message to all our subscribers within that area, ensuring relevant and targeted alerting. This prevents us from disturbing all of our subscribers with messages that aren't relevant to them.
DM
Apr 7, 2023
I like how Everbridge can deliver notifications in multiple modes simultaneously. We can set up several emails and phone numbers for each employee so that they can receive information in as many different ways as possible.
LH
Oct 7, 2022
It will call and leave me a message, letting me know what's going on... That capability is valuable because people now tend to keep their phones with them, more so than anything else. They're more prone to listen to or see an alert coming through their telephone rather than via email.
 

Everbridge Mass Notification Cons review quotes

GD
Mar 1, 2023
Reporting is something Everbridge should improve. It's pretty weak. The tool has some reports, but you often need to go down to the Excel level and do it yourself. It would help if the solution had more robust in-app reporting tools and technology that offer an analysis of what you've sent out and some more details.
Chris Saenz - PeerSpot reviewer
Oct 14, 2022
The way Everbridge has set up permissions is somewhat tricky. Administrator-level permissions could be more intuitive. It could be easier to give people the specific permissions you want them to have.
CM
Feb 23, 2023
There are a few quirks in the interface that drive me nuts. It seems trivial, but when you have thousands of records, you want to see more than 25 results per page. I have to change the settings for results per page each time I switch between one of our 17 institutions. It's a bit irritating to do that 17 times in an hour. I should be able to change that default setting and permanently store it. They also changed the search query to search by phone instead of name. Who looks for somebody using a phone number? It's just kind of little silly things that I don't think they're using in a large-scale environment like I am.
Learn what your peers think about Everbridge Mass Notification. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,763 professionals have used our research since 2012.
CH
Feb 20, 2023
When using the simulation mode, the capacity to send an email or text message to a small test group would be good, so those practicing with the solution can see what notifications look like on the user end.
AS
Feb 17, 2023
I've been working with them literally for years to get certain things resolved, and there are always issues and problems. One of the issues that we've been dealing with recently and for some time now is that some people don't get the message. It goes out to 27,000 people, and afterward, I hear from people that they did not get the message, or their phone didn't ring, and it didn't go to voicemail. Nothing happened, and they were just dropped. This seems to be an ongoing issue.
JW
Feb 17, 2023
You can manage the structure of the groups in two different ways, and I'd like to see some consolidation. They have something called "groups" and another called "rules." You can achieve your objective with either, but it's somewhat redundant.
AT
Sep 3, 2024
Everbridge has a huge amount of documentation, which is great. I think they've done a wonderful job on that. However, it can be difficult to sort through all of that to find what you need.
SC
Feb 24, 2023
We have some issues regarding the template layout; we have about 80 templates and must scroll through a long list to find the one we want. It would be good to see subcategories or the ability to filter through the templates somehow.
DM
Apr 7, 2023
When we first got the product, the person they assigned to be our customer representative wasn't the best. They didn't respond quickly enough. At times, we felt like we knew more about certain parts of the product than they did. When we asked questions about things they didn't know, they weren't proactive about finding the answers. After we complained, Everbridge sent us someone new. He knows a lot more about the product and works late hours to figure things out and get us a response the same day, so our support has improved a lot.
LH
Oct 7, 2022
If the user could personalize their dashboard a little bit more, that would be helpful.