Service and Support
Support for Fortinet FortiDDoS is generally praised for its product knowledge and 24/7 availability. Users find responses good, especially for password-related issues. However, some express dissatisfaction due to delays and unhelpful interactions. Feedback indicates positive experiences with distributors being helpful and responsive, leading to high satisfaction levels. Ratings range from eight to ten out of ten, suggesting consistent responsiveness and assistance, though there is room for improvement in speed and solution delivery.
Deployment
Many users found Fortinet FortiDDoS's initial setup straightforward, requiring minimal effort, especially if experienced or certified by Fortinet. Some, however, faced challenges related to complexity and lengthy deployment periods. New users may find the process difficult, with a learning curve for understanding traffic patterns. Deployment time varied, with some completing it in a few days while others took weeks. One or two personnel with essential knowledge often sufficed for implementation.
Scalability
Fortinet FortiDDoS is generally perceived as scalable, suitable for various business sizes. Some users manage large teams with ease, and others mention adding devices to clusters for enhanced performance. However, scalability issues arise for some due to limitations like the 10 GB cap. Costs for scaling are noticeable, with higher expenses for significant expansions. Ratings for scalability range widely, reflecting different experiences and requirements.
Stability
Fortinet FortiDDoS is generally stable and reliable. Users mention improved stability with version 4.2, overcoming previous firmware issues. Some experienced initial stability concerns during deployment but reported consistent performance afterward. It is often rated highly for stability, but testing under massive attacks is still pending for some. Most feedback highlights the absence of crashes, bugs, or glitches and a good performance rating. Technical support intervention helped resolve stability issues for a particular client.