Service and Support
Fortinet FortiDDoS customer service is generally praised for its product knowledge and 24/7 availability. While many find it responsive with good support ratings, others feel technical support can be slow or lack solutions. Some users rely on distributors for effective assistance. Ratings vary, with some users giving high marks for helpfulness, while others express dissatisfaction with response times. Internet companies often manage support, updating and implementing firewall rules directly.
Deployment
Fortinet FortiDDoS's initial setup experience varies. Some find it straightforward, with minimal downtime, while others face challenges, especially new users. Deploying can take days to weeks depending on expertise and learning curves. Maintenance is easy when a knowledgeable team is present. Creating effective policies can be time-consuming due to understanding network traffic. Most find the configuration manageable, requiring a few people for deployment, with some comparing it to other easier setups like CloudFlare.
Scalability
Fortinet FortiDDoS is considered scalable by many, able to expand via clustering. Some users find it challenging due to costs and limitations like a 10 GB cap. While often used by large enterprises, it suits smaller businesses too. Scaling is highly rated by most, valued for adaptability in different environments, yet some find it inefficient. Organizations vary in user numbers, but typically have multiple individuals managing it with occasional external support.
Stability
Fortinet FortiDDoS has shown considerable stability from version 4.2 onwards, with earlier bugs addressed in updates. Users find it reliable, experiencing no crashes or freezes. While some concerns about backend technology persist, many rate its stability highly, with scores ranging from seven to ten out of ten. During deployment, the experience was stable, though untested against large-scale attacks. Most companies report consistent performance without encountering significant issues.
