Service and Support
Fortinet FortiSwitch - Data Center customer service is rated highly. Users appreciate the reliability and effective problem-solving. While some experience delays, support is mostly responsive and dependable. Satisfaction is noted in both pre and post-implementation support. Experience can vary based on the technician, but users find the support comprehensive and aided by strong documentation. Responses are often provided within a day, and support involves distributors and channel partners, contributing to a positive perception.
Deployment
Implementation of Fortinet FortiSwitch - Data Center is straightforward and simple, especially with existing FortiGate integration, allowing seamless management through a single interface. Initial setup is easy, often taking one to four hours, aided by extensive documentation. Some complexities arise during regional configuration. Ease of deployment is generally rated highly, though isolated challenges can occur, such as bugs. Graphical user interface support simplifies installation, which often involves several personnel, especially when setting up a new data center.
Scalability
Fortinet FortiSwitch - Data Center is highly scalable, serving various organization sizes from small to enterprise-level with thousands of users. It efficiently handles multiple switches, simplifying network configurations and integration. Users appreciate its ability to adapt to specific requirements while maintaining performance. Transition capabilities from gigabit to higher speeds are well-regarded. Despite some remarks on SPF model compatibility, it rates highly in scalability, outperforming competitors like Cisco, Meraki, and Arista in dedicated infrastructures.
Stability
Fortinet FortiSwitch - Data Center exhibits excellent stability, with users reporting minimal issues. Most rate it high for stability, with consistent performance and reliability. A few note challenges during troubleshooting or when integrating with parts from other vendors. Some encountered isolated issues within six months to a year, such as firewall problems and IP down. Even so, its reputation for stability remains strong with high user satisfaction.