The technical support from HPE Proliant ML could improve. They are not as fast as they should be. When you have an SLA contractor, they don't give you the parts quickly, it can take weeks sometimes. When you open a ticket, there is always a long procedure. You have to restart the system and upgrade etc etcetera, but it's something that we usually do by ourselves. We don't need support. It takes a few hours, maybe days to get all the answers, such as you have to update, or you have to restart. That takes a lot of time. Then when you need a part, especially in this period where there is a shortage problem, they don't always have it in the shortest way possible. Sometimes it takes days to have a hard drive or memory delivered.
