Huntress Reviews

Name: Huntress
Brand: Huntress
Rating: 4.7 (23 reviews)

4.7 out of 5

23 reviews
100% willing to recommend

What is Huntress?

Hackers are constantly evolving, exploiting new vulnerabilities and dwelling in small business environments—until they meet Huntress. Discover the power of managed detection and response backed by ThreatOps.

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Huntress is the #3 ranked solution in top Managed Detection and Response (MDR) solutions, #5 ranked solution in top Anti-Malware Tools, #9 ranked solution in EDR tools, and #10 ranked solution in endpoint security software. PeerSpot users give Huntress an average rating of 9.4 out of 10. Based on the analysis of the 23 most recent Huntress reviews, the overall sentiment is positive, with a sentiment score of 8.0. Huntress is most commonly compared to Intercept X Endpoint: Huntress vs Intercept X Endpoint. Huntress is popular among the small business segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.

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Featured reviews

Andy Larin

Founder and CEO at allCare IT

Huntress is effortless to use. It's one of the easiest products to deploy. Pushing out through our RMM is simple, and using it is straightforward once it's on a machine. The end user doesn't have to do anything. Everything comes back to us. I love that the alerts are human-curated. They take a look at alerts before we get them. Other products are very noisy. They'll send you an alert about anything. About 95 percent of those alerts go to Huntress first. They check to make sure that it's real and only alert us if it's actionable, something that requires our attention. When I get an alert from Huntress, it must be looked at. I love that. It saves a ton of time for my people. It can fix low-severity threats. Their team is 24/7, whereas my team is not. We want them to take action on known bad things. Sometimes, that means fixing the problem or isolating the machine so multiple machines aren't getting hit. I love that they can address those issues within a very short time.

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Nick Mrotek

Service Delivery Manager at Netirio

The automatic remediation is the most valuable feature for us. It works great. If our team can't look at an issue exactly at the moment, it's just good to know that there's Huntress that can come in and be able to remediate most, if not all, issues. If there's something that needs a further look at, we can automate the alerts. It's proven to be a lot more efficient than other antiviruses we've worked with in the past. It's easy to use Huntress overall. I haven't had too many issues. I haven't really had to contact or support with anything. So far, so good. Huntress is a solution tailored specifically for the small and medium business market. It sits on top of Windows Defender, so you do not have to have either expertise or other software. It works well as a standalone client. Removal, specifically, has been very, very nice. Others have been clunky when it comes to removing files or the application itself. Huntress has the uninstall option straight from the admin portal. That's been a great great feature. We've witnessed the benefits of Huntress both immediately after we deployed it, and after some time. The ease of use was noticed immediately. But then, eventually, when it comes to either losing a client or having someone who's left having to remove it from their machine, just having the ability to uninstall very seamlessly becomes very useful. The solution is fully managed by Huntress 24/7. It's reduced our workload in terms of triaging or managing alerts. It's very much reduced the attention to detail that we've needed to have, especially since it's such a reputable company. We feel confident in having them remediate some issues so that we don't have to be looking at them all the time. Huntress helped us to reduce the need for expensive security tools or expensive security analysts. That's very important, especially with us being a smaller business. Not having to purchase larger software has been great. I don't know if our organizational security has drastically improved. However, it has done what it needs to do. We haven't lost security; we've maybe become more secure with it. That said, just having that presence of mind, knowing that we do have a very sophisticated team and product behind us, has been wonderful.

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Jim Bolinski

President at Abbas Networking Services

The solution's most valuable feature is that it has a manned security operation center, not AI-driven. It is quite easy to use Huntress. I think Huntress is a very solid solution. It is a top-of-the-tier, cutting-edge tool that can find things others can't. We started to see the benefits of Huntress immediately after deploying it. I had been using another security vendor. For the first couple of days after deploying Huntress, we had numerous alerts about problems on people's systems, and we were able to address them. The fact that the solution is fully managed by Huntress 24/7 has definitely reduced the amount of noise alerts we get. When something actually gets to us, it is definitely actionable. Huntress' ability to automatically remediate low-severity threats has worked very well in our instances. I feel it has increased our security posture. It's just one component of our security stack, but it has definitely elevated our security stack. The solution has reduced our overall costs by combining security tools into its platform, which is very important to us. Huntress has significantly elevated our organization's overall security posture. We combined Huntress with Microsoft Defender and Webroot DNS, and it works quite well. Huntress is far superior to other solutions when it comes to providing proactive protection against threats. SentinelOne lets viruses through, while Huntress does not. The Norton product has a really high processor load. It's archaic how they design their product. However, operating the Norton or Symantec tool takes up a lot of processor resources. The way the Huntress SOC team works with us is far superior compared to the SOC teams of those other solutions. They are very responsive and respond within minutes, while others take days.

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Huntress mindshare

Product category:

As of November 2024, the mindshare of Huntress in the Managed Detection and Response (MDR) category stands at 9.4%, up from 7.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

Key learnings from peers

Last updated Oct 31, 2024

Valuable Features

Huntress is highly appreciated for its 24/7 SOC, leveraging threat-hunting expertise, proactive alerts, and automated remediation. Its simplicity and ease of use stand out, offering efficient malware detection, foothold detection, and managed antivirus capabilities. Users value peace of mind, knowing their systems are monitored and threats quickly isolated. Multiple features, including M365 scanning and ransomware detection, provide comprehensive protection, reducing workloads while enhancing security measures effectively.

"Huntress is extremely well-written software. I used to be a developer, and I see how they've written it. It's excellent. I've never had an issue with it crashing a machine. It's small, tight code."
"The most valuable aspect of Huntress is its ability to isolate legacy systems from the network, preventing the spread of threats."
"After deployment, it takes some time to scan and process everything. Huntress has effectively flagged issues such as password files on desktops, which it identifies as low-level alerts. It also handles more significant threats effectively."

Room for Improvement

Huntress requires improvements in several areas including better reporting and integration with other endpoint solutions. The user interface lacks intuitiveness and dashboards could be more informative. Users desire enhanced API capabilities for retrieving and organizing data efficiently. Huntress should provide better threat clarity and integration with network security layers. Additionally, expanding its coverage for Mac and offering a more comprehensive security package with features like dark web scanning would add significant value.

"One issue is the managed antivirus. Huntress takes control of the antivirus built into Windows Defender, but it doesn't if, for some reason, Defender isn't working properly and doesn't attempt to fix it. We have to fix it with some scripts so that Defender reports correctly to Huntress. It would be nice if they took that action on our behalf. If they saw a problem with Defender, they should roll out a fix."
"Ultimately, the clarity of their alerts is paramount for effective threat communication and could benefit from clearer remediation steps."
"I had been requesting Huntress support for macOS for a while, and they recently rolled it out, making it generally available within two months. Having a regular support line would be good."

ROI

Huntress provides substantial returns, saving training costs and improving security swiftly. Companies noted a 20-30% ROI and some experienced around 200% ROI. Huntress reduces the need for additional security analysts, significantly lowering personnel costs. It facilitates easier installations, integrates with existing systems, and saves time in reporting and management. Switching from previous solutions often cuts costs by 50%. By preventing potential threats early, Huntress also helps protect reputations, contributing to ROI.

Pricing

Enterprise buyers have reported Huntress as reasonably priced, with a fair and competitive licensing model. The pricing aligns well with market standards and provides good value for money, particularly when considering the managed EDR solution's features. Charged per endpoint, Huntress may have higher upfront costs compared to some alternatives, but users appreciate the ongoing development and support that justify this expense. Volume discounts are available, enhancing its value proposition for larger implementations.

"Huntress is an easy sell to clients because it does all the heavy lifting. Sometimes, they will buck a little at the price because they want a free antivirus or EDR. We tell them that we use Huntress on all our machines. That is our standard process for all the machines we roll out. When we give that advice, people are pretty willing to say okay."
"We haven't had any problems with Huntress' pricing. We're at 250 workstations, and we've grown considerably this year. They've been able to handle everything that we've thrown at them within that time frame. They're also reducing the price based on how many endpoints we add."
"The solution's pricing is fair."

Popular Use Cases

Huntress is used primarily for cybersecurity, offering endpoint threat hunting capabilities alongside traditional antivirus software. It provides an extra defense layer, proactively identifies hidden threats, and ensures endpoint protection. Utilized by diverse clients, it integrates with other security tools like Microsoft Defender. Organizations deploy Huntress for managed detection and response, leveraging its cloud platform and analyst team. Its security awareness training further enhances security postures while aiding in threat identification and remediation.

Service and Support

Huntress customer service and support are highly rated for their quick, effective, and proactive responses. Users appreciate the knowledgeable team and their ability to provide intelligent, solution-focused answers. They commend the team's responsiveness, especially during emergencies, and highlight their availability and dedication to resolving issues. The synchronized efforts in technical, security-related scenarios are noted, and Huntress support is widely regarded as one of the best, ensuring user satisfaction with prompt communication and effective service delivery.

Deployment

Huntress’s setup is simple and quick. It requires minimal resources and offers deployment scripts. Documentation and automation simplify the process. Many find the setup manageable within hours or a few days, often by a single person. Cloud deployment allows easy rollout and upgrades. Maintenance is low, with most updates automatic. Users appreciate seamless integration with existing systems through platforms like RMM. Setup generally involves installing, configuring policies, and automating deployments, ensuring efficient initial deployment.

Scalability

Huntress is highly scalable and easily accommodates various company sizes and user numbers. Ratings indicate a strong performance for scaling across multiple endpoints. Companies report smooth deployment and management without encountering significant scaling limitations. The cloud-based platform facilitates rapid expansion, with the ability to swiftly add agents or licenses. Many highlight its efficiency in handling increased tasks and numbers, reflecting an adaptable and robust infrastructure designed for scalability.

Stability

Huntress stability is highly regarded, receiving consistent praise for its reliability and minimal issues. Users commend the low-impact integration, experiencing no disruptions or downtime. Rating scores are predominantly high, ranging from eight to ten out of ten. Some users note occasional communication gaps with the Rio component or compatibility issues with certain OS versions, but these occurrences are infrequent. Generally, Huntress maintains a solid, stable performance satisfying user needs.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Huntress Buyer's Guide for additional reliable information.