Service and Support
IBM WebSphere BPMS customer assistance receives mixed feedback. Many users find technical support responsive, often providing answers quickly. Others encounter limitations in resolving complex challenges. The support is considered average with a need for improvement. Some users value the technical knowledge and guidance but mention additional charges for onsite help. A structured ticket system is available, although some responses fall short of expectations. A knowledge base exists, yet confidence issues arise due to potential impact on production.
Deployment
IBM WebSphere BPMS's setup is generally considered straightforward, though complexity varies based on environment and requirements. Some describe it as easy and manageable without needing external specialists, while others find it challenging and rate it a seven out of ten for difficulty. Setup duration can extend to a few days, requiring minimal personnel. Hands-on training is often lacking, and users sometimes learn through experience as they transition environments.
Scalability
IBM WebSphere BPMS is generally praised for its scalability. Users note the option to scale from a single server to multiple servers. Despite this flexibility, performance issues are not uncommon. Some express satisfaction with scalability, although there are instances where it becomes problematic, such as delays in BPM lock expansion and database logging. Stability is mentioned, but sporadic challenges persist. Most users rate its capability highly, acknowledging the occasional need for management investment in performance.
Stability
IBM WebSphere BPMS is largely considered stable by many, with several highlighting its high availability when deployed horizontally. However, some mention glitches, suggesting a need for improvement. Many banks utilize it, relying on its stability for crucial financial operations, which reflects confidence within the industry. Its stability is often rated highly, like eight out of ten, demonstrating that despite some issues, it remains a trusted choice for critical applications.
