IBM WebSphere BPMS Reviews

IBM WebSphere BPMS customer service and support are typically prompt, with responses often received within an hour. While technical support is seen as competent, there are instances where issues have remained unresolved. Support includes technical redirection to appropriate teams and requires research using IBM's knowledge base. Onsite assistance incurs extra charges, based on ticket severity. Users perceive their support as neither exceptional nor poor, acknowledging the potential for enhancement.

IBM WebSphere BPMS's initial setup is fairly easy for those familiar with hardware and operating systems. Complexities vary by environment. Some can complete setup in three to four days, though maintenance still poses challenges. Typically requiring only one or two people, it can be done without external help, yet proper configuration is crucial. Some did not experience the initial setup firsthand, leading to learning on the job without formal training.

IBM WebSphere BPMS shows significant scalability potential, allowing users to expand projects, yet performance may degrade during scaling processes. While some experience difficulty reaching desired performance levels, others achieve satisfactory scaling without issues. Certain users remain content with its scalability, although sometimes it triggers performance-related frustrations, particularly with BPM lock expansions. Management sometimes hesitates to enhance its capacity, leading to temporary stability concerns, predominantly due to database log expulsion slowing down operations at times.