Service and Support
Infoblox DDI receives high marks for customer service, often rated nine or ten. They are described as helpful and responsive, though there are noted improvements needed in communication. Charges for technical support are high, but professionalism and problem-solving are acknowledged. Some report delays in receiving responses. Infoblox offers different levels of support, including professional services during implementation, which are appreciated. Clients sometimes use third-party support, relying on Infoblox for specific issues.
Deployment
Infoblox DDI's initial setup is considered straightforward and simple by many users. However, the complexity can vary based on the size of the environment and team cooperation. In larger environments, setup might take up to a month, while smaller environments may only require hours. Effective deployment needs knowledgeable engineers, particularly in Linux. Training and familiarity with IAM systems simplify understanding, allowing two to three engineers to handle implementation efficiently.
Scalability
Infoblox DDI is highly adaptable with both physical and virtual options, supporting expansion from a few thousand users to larger implementations effortlessly. Users appreciate its flexibility for branch deployments and global reach, making it suitable for large organizations. Cost considerations may affect its appeal to smaller enterprises. Many rate its scalability highly, though some see room for improvement.
Stability
Infoblox DDI is praised for its stability, with users noting no significant crashes or freezes. Some mention past issues with hardware versions, which have been addressed. Now, the virtual version integrates well with virtualization systems, enhancing stability. Users rate its stability as nine out of ten, though some glitches occur occasionally. Once implemented, Infoblox DDI operates smoothly without major interruptions.