What is Intercom Customer Communications Platform?
Intercom’s customer engagement software creates a direct channel to your customers in your product, app, or website—where and when you have their attention.
As of November 2024, the mindshare of Intercom Customer Communications Platform in the CRM Customer Engagement Centers category
stands at 0.3%, up
from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
CRM Customer Engagement Centers
Key learnings from peers
Valuable Features
"The live chat is pretty good because you can create a macro, which is a predefined input we can give customers."
Room for Improvement
"Sometimes, the solution lags and takes time to update something."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
