Intercom Customer Communications Platform pros and cons

Name: Intercom Customer Communications Platform
Brand: Intercom
Rating: 4.5 (3 reviews)

Vendor: Intercom

4.5 out of 5

3 reviews
75% willing to recommend

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Intercom Customer Communications Platform Pros review quotes

Karan-Singh

Account Executive at Speak Ai

Sep 6, 2023

The live chat is pretty good because you can create a macro, which is a predefined input we can give customers.

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Kumar Abhishek Anand

Director at Revivo Technologies

Jun 13, 2025

The feature we appreciate most about the Intercom Customer Communications Platform is the messenger functionality, allowing users to have conversations without entering their details repeatedly.

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Jairo Vega

Technical Support Engineer/ QA at a computer software company with 11-50 employees

Dec 23, 2025

With Zendesk, we have much more signals that we could use to understand better our client patterns.

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Intercom Customer Communications Platform Cons review quotes

Karan-Singh

Account Executive at Speak Ai

Sep 6, 2023

Sometimes, the solution lags and takes time to update something.

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Kumar Abhishek Anand

Director at Revivo Technologies

Jun 13, 2025

It would be beneficial if there was a way to train the AI to better understand customer language.

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Jairo Vega

Technical Support Engineer/ QA at a computer software company with 11-50 employees

Dec 23, 2025

The problem with Intercom Customer Communications Platform was a little bit of the implementation. It was complicated to use to actually get the automations and everything.

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