ISL Online Reviews

Name: ISL Online
Brand: ISL Online
Rating: 5 (9 reviews)

4.9 out of 5

9 reviews
100% willing to recommend

What is ISL Online?

ISL Online is a web-based remote access solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license. Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.

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ISL Online is the #21 ranked solution in top Remote Access solutions. PeerSpot users give ISL Online an average rating of 9.8 out of 10. ISL Online is most commonly compared to Citrix DaaS (formerly Citrix Virtual Apps and Desktops service): ISL Online vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). ISL Online is popular among the large enterprise segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.

Helped 814,325 peers since 2012

Featured reviews

ErikDas

Owner at Cherub

The solution is primarily used for remote access. We have the option of using the cloud version, the on-premise version, or a combination of the two, known as a managed private cloud The most valuable feature is safety. I would like to be able to manage all brands of smartphones. I have been…

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Stephen Yarrow

Remote Support Engineer at Driver Information Systems Limited

The remote support session is great. We really like ISL Light. That's what we use all the time. We use it almost every day. Some people use other solutions like Splashtop, for instance, where you can do unattended support. Personally, I don't like unattended support. I would worry if it would be secure. There's no way I'd want someone logging onto my machine when I'm not here. With this, I log to ISL, I give them a pin number, and they have to physically type in the pin number and physically agree to them sharing their screen. It's much more secure than some of the other solutions like TeamViewer and Splashtop where you can do unattended support. It's more secure than any of the other products out there, available at the moment. The stability is great. It's got very good uptime. The technical support is great. Setting up the solution is easy and there's no maintenance involved.

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Ziga Klajnsek

IT Specialist at GRID d.o.o.

Updating the program could be improved. When they're pushing updates, you don't really know that there's an update available. It's not really popping up. There's no window popping up saying there's an update. It is just when you click, "About Us" or something about the program and then you can see that there's an update waiting for you. If you don't click that, you're eventually left wondering, "Why I can't connect?" or maybe, "Why is this function not working?" They need to better advertise the features. Often, I discover items that I didn't know were there. They do send a newsletter, from time to time, with information, however, they should have some more information within the product that can alert you to features.

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ISL Online mindshare

As of October 2024, the mindshare of ISL Online in the Remote Access category stands at 1.4%, up from 0.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Access

Key learnings from peers

Last updated Aug 7, 2024

Valuable Features

Valuable features of ISL Online include easy remote access without user interference, secure connections with a generated code, reliable stability, and extensive platform support. Users appreciate file transfer simplicity, the Always-On feature, organized computer lists, and capability for remote control and drawing utilities. Strong customer and technical support, minimal maintenance, and flexibility with cloud or on-premise solutions also stand out.

"The most valuable feature is safety."
"The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"We can also monitor our systems at any time from practically anywhere."

Room for Improvement

Updating the program could be more user-friendly, as alerts for updates are not always visible. Information about new features needs to be better communicated within the application. Voice communication integration would be beneficial, as users currently resort to external apps. There is a desire for better session recording and management features. Support for Apple devices is lacking. Users appreciate the software's stability and new feature additions but want improved integration with other software and augmented reality capabilities.

"I would like to be able to access and manage all brands of smartphones."
"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
"There could be a section in the menu describing the new features and changes."

ROI

Users highlighted significant time savings and positive impact on communication. Travel-related costs, such as parking fees, have been minimized. The tool's value is evident through long-term use, and many users expressed satisfaction despite some being unable to quantify the exact return on investment. Regular use results in quick payoffs, with many businesses renewing their subscriptions consistently and observing beneficial reductions in operational expenses like per diem and mileage.

Pricing

Enterprise buyers have found ISL Online pricing reasonable and clear, with no extra costs beyond the standard licensing fee. Users benefit from a free client version for customers, making it cost-effective. The licensing cost can be scaled easily, with discounts available for multi-year or bulk purchases. SaaS configurations require minimal setup. Options include a one-year license for 339 Euros or a multi-session subscription for 99 Euros a year.

"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."

Popular Use Cases

ISL Online is used for remote customer support in IT companies, ERP system development, unattended server control, and public administration. IT companies and support teams remotely troubleshoot client issues, connect to client devices, and manage server access. Government offices use it for remote work and accessing shared servers. The product facilitates remote connections across various operating systems, enhancing flexibility and efficiency in technical support.

Service and Support

ISL Online customer service is praised for its friendliness and helpfulness. Users find responses quick and knowledgeable. Technical support is described as very good, with issues solved efficiently and support available via chat, call, or email. Even with infrequent contact, users appreciate the responsiveness and quality. They find the team knowledgeable and swift in addressing concerns, providing explanations or solutions in a matter of minutes.

Deployment

Initial setup for ISL Online is user-friendly and fast, requiring only a few minutes. Users install it and immediately understand its functions. Deploying in a virtualized environment might require some preparation, but the installation itself is simple. Users appreciate that no maintenance is needed and any required updates are communicated efficiently. Occasional issues may arise, such as configuration or integration into the environment, but these are usually resolved quickly with available support.

Scalability

ISL Online is regarded as highly scalable, allowing quick and easy addition of users and licenses. It adapts seamlessly from small teams to thousands of users with no reported issues. Organizations experience smooth updates and consistent functionality. The software has been scaled up successfully during high-demand periods and is praised for its ability to efficiently support a large number of users across different regions. Scalability receives top ratings from users.

Stability

ISL Online is praised for being very stable with no downtime or lag. Users mention it works around the clock without issues. It's described as highly reliable and secure, with nearly 100% uptime over several years. They appreciate its low-maintenance nature, quick access, and bug-free performance, even under continuous use by multiple technicians. Stability remains consistent from installation to long-term operation.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ISL Online Buyer's Guide for additional reliable information.