ISL Online Reviews

Name: ISL Online
Brand: ISL Online
Rating: 4.9 (9 reviews)

4.9 out of 5

9 reviews
100% willing to recommend

What is ISL Online?

ISL Online empowers organizations by providing versatile remote support solutions. It connects IT professionals with clients seamlessly, allowing efficient management of servers and business applications across different platforms.

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ISL Online is the #21 ranked solution in top Remote Access solutions. PeerSpot users give ISL Online an average rating of 9.8 out of 10. Based on the analysis of the 9 most recent ISL Online reviews, the overall sentiment is positive, with a sentiment score of 7.7. ISL Online is most commonly compared to Citrix DaaS (formerly Citrix Virtual Apps and Desktops service): ISL Online vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). ISL Online is popular among the large enterprise segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 20% of all views.

Helped 816,562 peers since 2012

Featured reviews

ErikDas

Owner at Cherub

I previously used TeamViewer. ISL Online is definitely the better choice compared to TeamViewer, as it offers a more secure connection that does not involve peer-to-peer transport, and all data is encrypted. A single license for ISL Online costs about the same as TeamViewer but with multiple licenses, ISL Online is cheaper.

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Stephen Yarrow

Remote Support Engineer at Driver Information Systems Limited

The remote support session is great. We really like ISL Light. That's what we use all the time. We use it almost every day. Some people use other solutions like Splashtop, for instance, where you can do unattended support. Personally, I don't like unattended support. I would worry if it would be secure. There's no way I'd want someone logging onto my machine when I'm not here. With this, I log to ISL, I give them a pin number, and they have to physically type in the pin number and physically agree to them sharing their screen. It's much more secure than some of the other solutions like TeamViewer and Splashtop where you can do unattended support. It's more secure than any of the other products out there, available at the moment. The stability is great. It's got very good uptime. The technical support is great. Setting up the solution is easy and there's no maintenance involved.

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Ziga Klajnsek

IT Specialist at GRID d.o.o.

Updating the program could be improved. When they're pushing updates, you don't really know that there's an update available. It's not really popping up. There's no window popping up saying there's an update. It is just when you click, "About Us" or something about the program and then you can see that there's an update waiting for you. If you don't click that, you're eventually left wondering, "Why I can't connect?" or maybe, "Why is this function not working?" They need to better advertise the features. Often, I discover items that I didn't know were there. They do send a newsletter, from time to time, with information, however, they should have some more information within the product that can alert you to features.

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ISL Online mindshare

As of November 2024, the mindshare of ISL Online in the Remote Access category stands at 1.5%, up from 0.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Access

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

Valuable features of ISL Online include easy remote access without user interference, secure connections with a generated code, reliable stability, and extensive platform support. Users appreciate file transfer simplicity, the Always-On feature, organized computer lists, and capability for remote control and drawing utilities. Strong customer and technical support, minimal maintenance, and flexibility with cloud or on-premise solutions also stand out.

"The most valuable feature is safety."
"The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"We can also monitor our systems at any time from practically anywhere."

Room for Improvement

Updating the program could be more user-friendly, as alerts for updates are not always visible. Information about new features needs to be better communicated within the application. Voice communication integration would be beneficial, as users currently resort to external apps. There is a desire for better session recording and management features. Support for Apple devices is lacking. Users appreciate the software's stability and new feature additions but want improved integration with other software and augmented reality capabilities.

"I would like to be able to access and manage all brands of smartphones."
"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
"There could be a section in the menu describing the new features and changes."

ROI

Users highlighted significant time savings and positive impact on communication. Travel-related costs, such as parking fees, have been minimized. The tool's value is evident through long-term use, and many users expressed satisfaction despite some being unable to quantify the exact return on investment. Regular use results in quick payoffs, with many businesses renewing their subscriptions consistently and observing beneficial reductions in operational expenses like per diem and mileage.

Pricing

Enterprise buyers have found ISL Online pricing reasonable and clear, with no extra costs beyond the standard licensing fee. Users benefit from a free client version for customers, making it cost-effective. The licensing cost can be scaled easily, with discounts available for multi-year or bulk purchases. SaaS configurations require minimal setup. Options include a one-year license for 339 Euros or a multi-session subscription for 99 Euros a year.

"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."

Popular Use Cases

ISL Online is used for remote customer support in IT companies, ERP system development, unattended server control, and public administration. IT companies and support teams remotely troubleshoot client issues, connect to client devices, and manage server access. Government offices use it for remote work and accessing shared servers. The product facilitates remote connections across various operating systems, enhancing flexibility and efficiency in technical support.

Service and Support

ISL Online customer service is praised for its friendliness and helpfulness. Users find responses quick and knowledgeable. Technical support is described as very good, with issues solved efficiently and support available via chat, call, or email. Even with infrequent contact, users appreciate the responsiveness and quality. They find the team knowledgeable and swift in addressing concerns, providing explanations or solutions in a matter of minutes.

Deployment

Initial setup for ISL Online is user-friendly and fast, requiring only a few minutes. Users install it and immediately understand its functions. Deploying in a virtualized environment might require some preparation, but the installation itself is simple. Users appreciate that no maintenance is needed and any required updates are communicated efficiently. Occasional issues may arise, such as configuration or integration into the environment, but these are usually resolved quickly with available support.

Scalability

ISL Online is regarded as highly scalable, allowing quick and easy addition of users and licenses. It adapts seamlessly from small teams to thousands of users with no reported issues. Organizations experience smooth updates and consistent functionality. The software has been scaled up successfully during high-demand periods and is praised for its ability to efficiently support a large number of users across different regions. Scalability receives top ratings from users.

Stability

ISL Online is praised for being very stable with no downtime or lag. Users mention it works around the clock without issues. It's described as highly reliable and secure, with nearly 100% uptime over several years. They appreciate its low-maintenance nature, quick access, and bug-free performance, even under continuous use by multiple technicians. Stability remains consistent from installation to long-term operation.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ISL Online Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

20%

Comms Service Provider

10%

Real Estate/Law Firm

Financial Services Firm

Outsourcing Company

Government

Music Company

University

Retailer

Educational Organization

Wholesaler/Distributor

Insurance Company

Manufacturing Company

Media Company

Non Profit

Consumer Goods Company

Construction Company

Performing Arts

Recreational Facilities/Services Company

Logistics Company

Legal Firm

Healthcare Company

International Affairs Institute

Energy/Utilities Company

Hospitality Company

Transportation Company

Compare ISL Online with alternative products

Learn more about ISL Online

ISL Online stands out in the industry by facilitating remote customer support with reliability and security. It enables IT companies to troubleshoot and assist clients by establishing stable connections effortlessly. The software ensures easy file transfers and categorization of devices, supporting multiple platforms for high uptime. With simple setup, users can manage devices remotely without interference. Enhancements include session recording, drawing tools, and an easily accessible code for remote connections. These features support organizations in maintaining efficiency and high service levels.

What are the key features of ISL Online?

Seamless Remote Connections: Facilitates interference-free connectivity.
Efficient File Transfer: Simplifies file retrieval and updates.
Platform Support: Ensures stability across devices and operating systems.
Security: Offers secure, attended access with ISL Light.
Session Tools: Includes drawing utilities and session recording.

What benefits to look for in ISL Online reviews?

Responsiveness: Offers quick customer support and feedback.
Reliability: Maintains consistent performance and uptime.
Security: Provides secure connections with simple code access.
Flexibility: Allows easy management of unattended devices.

ISL Online is extensively implemented in sectors like national broadcasting companies and public administration offices, aiding in secure remote support and unattended server control. Its flexibility allows these industries to manage devices efficiently, ensuring quick and effective technical assistance.