While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.
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Jacada Intelligent Agent Engagement is the #47 ranked solution in
best RPA tools. PeerSpot users give Jacada Intelligent Agent Engagement an average rating of 7.0 out of 10. Based on the analysis of the 1 most recent Jacada Intelligent Agent Engagement reviews, the overall sentiment is
, with a sentiment score of 5.7. (Among the lowest in the category). Jacada Intelligent Agent Engagement is most commonly compared to UiPath:
Jacada Intelligent Agent Engagement vs UiPath.
