Service and Support
Customer service for Klocwork is praised for responsive, timely assistance, often within a day. Technical support is considered very good with efficient issue resolution, although some report reliance on existing resources like documentation. Many appreciate the presence of support in multiple countries, offering accessible help. Users experience proactive, knowledgeable service with regular check-ins. While initial transition issues were noted, ongoing support is highly rated, often achieving closures promptly and effectively.
Deployment
Klocwork's initial setup is described as straightforward and simple, requiring minimal effort. Users report easy installations using .exe and .sh files for Windows and Linux, respectively. Some faced issues with automatic service installation despite opting out. Defining rule sets was mentioned as challenging, requiring external tools. Installation time varies; some completed it in half a day, others in less than 30 minutes. Maintenance demands are low, typically handled by a single person.
Scalability
Klocwork is known for its scalability, accommodating small teams to large organizations with thousands of users. Many users report successfully integrating it across diverse teams and multiple locations. Some compare its performance positively against other tools, noting its efficient resource use. While some rely on additional tools for comprehensive analysis, many appreciate its flexibility, configurability, and its role in frequent security assessments across a broad range of coding environments.
Stability
Klocwork demonstrates strong stability for many users, running smoothly on significant codebases without issues. Some face minor problems related to GUI or external applications, often due to infrastructure or resource constraints. Users highlight its reliable performance, with recognition of its long-standing presence and continuous development since 2003. While some experience isolated difficulties, possibly related to network changes, many continue using Klocwork for extended periods, appreciating its dependability despite minor performance-improvement needs.