What is our primary use case?
Exchange Reporter Plus is required in cases where emails are missing for some users and they need to track them down, or when there is a need to retrieve historical email conversations for investigation purposes.
It is also used to detect abnormal mail flow or issues with the mail server and manage the entire email exchange environment, including both on-premise and cloud aspects.
What is most valuable?
The email traffic analysis feature is very useful. It provides detailed insights about each email, excluding the email content itself. So, the visibility of email traffic is a standout feature.
What needs improvement?
Improved reporting capabilities and automation features would be beneficial. I am primarily interested in reporting and automation improvements.
For how long have I used the solution?
I have been using this solution for three years. We currently use the latest version.
What do I think about the stability of the solution?
I would rate the stability a nine out of ten. It is a really stable solution.
What do I think about the scalability of the solution?
Since it is specifically related to Exchange Server, scalability within that scope is high. It can accommodate as many exchange servers as needed, including hybrid environments.
So, it is highly scalable. I would rate it an eight out of ten. It fits our needs.
It has mailboxes for 1500 users in our organization. In our organization, every user is using this solution. It is used to its maximum potential round the clock.
How are customer service and support?
Customer service and support are amazing.
How would you rate customer service and support?
How was the initial setup?
The setup process is very easy. I would rate my experience with the setup a ten out of ten, with one being difficult and ten being easy.
What about the implementation team?
The person who took care of the deployment was Exchange Administrator. It only took one day to deploy the solution. It involved software installation and configuration with the exchange servers for integration.
We just kick-started the process, and it took care of the rest automatically.
The solution does require maintenance. The same person, one Exchange Administrator, is sufficient.
What was our ROI?
The ROI is a 100% with Exchange Reporter Plus.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing a four out of ten, where one is low price and ten is high price. It is affordable. We only have to pay additionally if we increase the license or if more users join.
Currently, we have 1500 users, so anything extra would need to be added. So, in the future, we might have to pay additionally for some additional users.
Which other solutions did I evaluate?
We did not evaluate any other options. During the demo of ManageEngine and other products that we were originally looking at, Exchange Reporter Plus was shown to us as an option. We liked it and decided to go for it. And we achieved a 100% ROI after implementing it.
What other advice do I have?
I would recommend it. I would rate the solution a nine out of ten because it provides very detailed email information, especially during times of crisis or situations where other tools only give surface-level traffic events.
Exchange Reporter Plus goes deeper and provides a comprehensive understanding of the situation, ensuring good stability.
*Disclosure: I am a real user, and this review is based on my own experience and opinions.
