NetSuite OneWorld Reviews

Name: NetSuite OneWorld
Brand: NetSuite
Rating: 4.2 (14 reviews)

4.2 out of 5

14 reviews
93% willing to recommend

190 followers

What is NetSuite OneWorld?

A comprehensive web-based solution, NetSuite is the industry's first and only Software-as-a-Service (SaaS) business software that supports your entire company from accounting/enterprise resource planning (ERP) to customer relationship management (CRM), professional services automation (PSA) and eCommerce in a single, integrated and powerful business management software solution.

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NetSuite OneWorld is the #15 ranked solution in top ERP solutions. PeerSpot users give NetSuite OneWorld an average rating of 8.4 out of 10. Based on the analysis of the 14 most recent NetSuite OneWorld reviews, the overall sentiment is positive, with a sentiment score of 7.3. (Among the highest in the category). NetSuite OneWorld is most commonly compared to SAP S/4HANA: NetSuite OneWorld vs SAP S/4HANA. NetSuite OneWorld is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Helped 816,406 peers since 2012

Featured reviews

John Cirocco

Senior NetSuite Administrator at Storyteller Overland

NetSuite OneWorld is a scalable solution. I initially implemented it for a company with sixteen employees. By the time I completed the project, the company had about four hundred employees, meaning NetSuite OneWorld had to be scaled up. The company I work for now also doubled in size yearly for the past four years, and NetSuite OneWorld is still functioning as expected. Scaling up the solution affects the price. If you go over one hundred users, you're forced to go up to the next tier of environment, with a different cost. When you start small and go up to a million transactions in a year, the NetSuite OneWorld price also goes up. The scalability of NetSuite OneWorld is a ten out of ten.

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Shiral Soysa

Chief Operating Officer at Digital365

While comparing NetSuite OneWorld to other tools I've used like SAP and IFS, I'd rate it a six because certain analytics features are missing that I've come to expect from other systems. If those analytics were more robust, I could potentially rate it higher. Additionally, there are occasional issues with data accuracy that need to be addressed. Overall, deeper analytics capabilities would greatly improve the tool's usefulness for me.

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Harry Paulison

VP of Operations at a manufacturing company with 11-50 employees

There are different inventory evaluation methods that you can use with NetSuite. It natively does average costs all the time. It does that just fine, however, if you were to use standard costs, it doesn't handle standard costs well. It's not a very sophisticated process handling standard costs. That's one caution I would make. If you're using standard costs, you really have to be very aware of that. This is one of its weaknesses. It does it, but it doesn't do it well. The other problem that we had, or the other challenge that we had, was some of the MRP functionality was cumbersome. In 2020, the update of NetSuite that took place in September, they addressed a lot of that through the supply chain control tower. That made it more automated. They added a number of automated supply chain features, which supposedly addressed that issue, however, how well it addressed it, I'm not clear.

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NetSuite OneWorld mindshare

As of November 2024, the mindshare of NetSuite OneWorld in the ERP category stands at 0.2%, down from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

NetSuite OneWorld provides real-time business intelligence and integration capabilities, allowing easy record management and efficient workflows. It offers robust inventory management and financial reporting, along with customizable dashboards and scripting automation. Its single-instance setup supports various business functions like order-to-cash, procure-to-pay, and financial tracking. Users benefit from maintaining customizations during upgrades, reducing redundancy, enhancing analytics, and consolidating revenue efficiently. It helps teams save time and resources, accommodating multi-currency and virtual warehouse management.

"The solution has helped us save money by reducing the number of people needed for delivery, finance, and customer service. We now better understand our stock and purchases, and our sales team can access information without constantly communicating with delivery."
"We've set up Jira integration and used robotic process automation (RPA) to streamline various processes, like procurement and invoicing. Some processes still require manual approval, like supplier invoices, but we're simplifying those too. We're also exploring integrating with other tools like Power BI for better data analytics and reporting. Currently, our automation focuses on general tasks, not document understanding or anything complex like that."
"The solution is user-friendly and flexible."

Room for Improvement

NetSuite OneWorld faces challenges in user interface design, customer-supplier interactions, and multi-subsidiary accounting. Difficulties include navigating invoices, handling standard costs, and producing consolidated balance sheets. Improvements are needed in production planning, pricing models, and deeper analytics. Adoption in specific industries like pharma reveals a lack of specialized expertise. Inconsistent data accuracy and limited feature support for package pricing also present issues. Users express frustration with missing queryable fields and complex inventory evaluations.

"I hope NetSuite OneWorld introduces features like support for different pricing models, including packaging options, and improved production planning tools in the future."
"Certain analytics features are missing that I've come to expect from other systems. Additionally, there are occasional issues with data accuracy that need to be addressed. Overall, deeper analytics capabilities would greatly improve the tool's usefulness for me."
"I don’t like the SaaS models. Of course, they make the tool powerful enough to run a billion-dollar business. The tool is cheaper than SAP or Core."

ROI

Organizations report a 30% return on investment with NetSuite OneWorld. They maintain efficiency by streamlining processes and improving supply chain connections. Previous companies have benefited from enhanced workflows and long-term value. The system suits pre-IPO companies with multiple subsidiaries. Its ongoing benefits grow as companies fully leverage its capabilities, leading to significant value when used effectively.

Pricing

NetSuite OneWorld pricing varies widely depending on organizational needs and scales. Users highlight the importance of strategic planning and sizing user roles to manage costs effectively, with employee center licenses offering savings. While generally more expensive than other solutions like Acumatica, discounts and cost management are possible through negotiation. The total cost of ownership aligns competitively with traditional ERP systems by eliminating servers and IT management expenses, making it a viable option despite its premium pricing tier.

"The tool is an expensive cloud application. It charges per license. We pay around 50 euros per month for a full user, and for 70 users, we pay around 120,000 euros per year. Maintenance and support are included in the full cloud license."
"I would rate the pricing of the solution somewhere around six or seven out of ten. I don’t like the SaaS models. Of course, they make the tool powerful enough to run a billion-dollar business. The tool is cheaper than SAP or Cor"
"NetSuite OneWorld tends to be pricey. The decision to allocate a budget for this solution ultimately rests with the management and negotiating team, and I am not typically included in these discussions. Nonetheless, the information I've received leads me to believe that it is a costly platform. There are not any additional costs that I am aware of."

Popular Use Cases

NetSuite OneWorld is used for intelligent dashboards, contract manufacturing in pharma, organization management, CRM, financial consolidation for subsidiaries, multi-currency accounting, and ERP functions, including procurement and treasury. Companies utilize it for end-to-end operations, inventory, distribution, financial data consolidation, and multinational business processes. Organizations across manufacturing, sales, and non-profit sectors leverage its capabilities for efficient operations management and reporting. It enhances financial processes, offering cloud-based support for complex business environments.

Service and Support

NetSuite OneWorld customer service varies by contract level, with premium contracts yielding better results. Technical support in Mexico faces challenges due to limited expertise, but elsewhere receives praise for responsiveness, documentation, and support options, including phone, email, and forums. Users often rely on partners or consultants to minimize direct technical issues. Although there are some concerns about responsiveness with newer tools, many users find the support satisfactory and rate it positively.

Deployment

NetSuite OneWorld's initial setup complexity varied depending on organizational needs. Simple setups were quick, taking as little as ninety days to go live. More complex environments needed custom fields or adjustments and took longer. A well-prepared team and efficient consultants were important for a seamless transition. Deployments often involved offshore teams and rigorous planning. Many found the process straightforward, with some completing migrations from legacy systems in around six to seven months.

Scalability

Users indicate that NetSuite OneWorld effectively scales for small to large organizations, accommodating growth smoothly. Some experience performance issues beyond certain user or location thresholds, but generally find it more scalable than alternatives. The adaptability of its features supports varied business models, enhancing usability over time. Depending on company size and transaction volume, costs may increase, and users appreciate its capability to integrate additional modules, catering to diverse industries efficiently.

Stability

NetSuite OneWorld users generally find it stable, despite occasional downtime and slower server response. It receives upgrades twice annually, enhancing performance and addressing issues. Over twelve years, customizations have remained intact post-upgrades. Minor network shutdowns occur, but major issues are rare. Overall, it is rated highly for stability, with ratings of eight and nine out of ten, reflecting confidence in its reliability and improvement efforts.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our NetSuite OneWorld Buyer's Guide for additional reliable information.