Service and Support
NetSuite OneWorld customer service varies by contract level, with premium contracts yielding better results. Technical support in Mexico faces challenges due to limited expertise, but elsewhere receives praise for responsiveness, documentation, and support options, including phone, email, and forums. Users often rely on partners or consultants to minimize direct technical issues. Although there are some concerns about responsiveness with newer tools, many users find the support satisfactory and rate it positively.
Deployment
NetSuite OneWorld's initial setup complexity varied depending on organizational needs. Simple setups were quick, taking as little as ninety days to go live. More complex environments needed custom fields or adjustments and took longer. A well-prepared team and efficient consultants were important for a seamless transition. Deployments often involved offshore teams and rigorous planning. Many found the process straightforward, with some completing migrations from legacy systems in around six to seven months.
Scalability
Users indicate that NetSuite OneWorld effectively scales for small to large organizations, accommodating growth smoothly. Some experience performance issues beyond certain user or location thresholds, but generally find it more scalable than alternatives. The adaptability of its features supports varied business models, enhancing usability over time. Depending on company size and transaction volume, costs may increase, and users appreciate its capability to integrate additional modules, catering to diverse industries efficiently.
Stability
NetSuite OneWorld users generally find it stable, despite occasional downtime and slower server response. It receives upgrades twice annually, enhancing performance and addressing issues. Over twelve years, customizations have remained intact post-upgrades. Minor network shutdowns occur, but major issues are rare. Overall, it is rated highly for stability, with ratings of eight and nine out of ten, reflecting confidence in its reliability and improvement efforts.