OpenText ALM / Quality Center Reviews

Name: OpenText ALM / Quality Center
Brand: OpenText
Rating: 4.0 (205 reviews)

Vendor: OpenText

4.0 out of 5

205 reviews
89% willing to recommend

6,477 followers

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What is OpenText ALM / Quality Center?

OpenText ALM/Quality Center serves as the single pane of glass for software quality management. It helps you govern application lifecycle management activities and implement rigorous, auditable lifecycle processes.

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OpenText ALM / Quality Center is the #1 ranked solution in top Quality Management Tools and #5 ranked solution in top Application Lifecycle Management Suites. PeerSpot users give OpenText ALM / Quality Center an average rating of 8.0 out of 10. Based on the analysis of the 205 most recent OpenText ALM / Quality Center reviews, the overall sentiment is positive, with a sentiment score of 6.6. (Among the lowest in the category). OpenText ALM / Quality Center is most commonly compared to Microsoft Azure DevOps: OpenText ALM / Quality Center vs Microsoft Azure DevOps. OpenText ALM / Quality Center is popular among the midsize enterprise segment, accounting for 67% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 64% of all views.

Buyer's Guide

OpenText ALM / Quality Center

December 2024

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Featured reviews

Don Ingerson

QA Automation Engineer at Global Fortune 500 Company

When a particular version of Quality Center has reached end of life, the customer is forced to upgrade to the newer version to be eligible to get technical support. The upgrade process can be time intensive and requires a lot of planning. Quality Center seems to originally designed for a Waterfall process. However, the newer versions of ALM are more adaptable to Agile testing methodology. The BPT also known as Business Process Testing can sometimes be very time intensive and sometimes might not be very intuitive to someone who is not familiar with BPT. ALM/QC supports IE but does not support Chrome which a lot of users like/want to use. History of Quality Center including other names and versions: On September 1, 2017 the HPE testing tools officially became Micro Focus. It is too early to see how the transition to Micro Focus will change things. I am keeping an optimistic view that Micro Focus will continue to invest in R&D and place a priority on customer support. I believe a lot of long-time customers would like to see things run like they were back in the Mercury Interactive days, which was one of the most innovative software companies of its time. If Micro Focus develops the right strategy, they could become a dominant player in the software testing market. It is beneficial for the reader to understand the history of Quality Center since it has gone through several name changes and versions, so I have listed the chronological events below: * Mercury Interactive originally came out with TestDirector that included versions 1.52 to 8.0. * Mercury renamed the product TestDirector to Quality Center in version 8.0. * HP acquired Mercury and rebranded all Mercury products to HP. Therefore, Mercury Quality Center became HP Quality Center. * HP released version 11.00 and renamed it to HP ALM (Application Lifecycle Management). * In June 2016, HP released ALM Octane. So essentially, the tool at one time or another has had the names TestDirector, Quality Center, ALM, and ALM Octane. Essentially, with each version and name change there has been added functionality.

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Huong Vuong

Sap Fico Consultant at Avient Corporation

There are cases where the system does not meet our reporting requirements. For example, only the first user can click 'run' during testing, and subsequent users have to click 'continue manual run', which can create reporting errors. Improvements are needed so that the system can continue running without creating a new run.

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Robertino Catalin Ionescu

Department Manager of Testing Automation Centre at a energy/utilities company with 10,001+ employees

Micro Focus ALM Quality Center is one of the best tools on the market. I strongly recommend using Micro Focus ALM Quality Center to capitalize on the work that is done within the tool for future activities, such as regression testing and training. Unlike working with Excel or Word documents, the work you do in this tool remains accessible and secure, with the option for backups. It's no surprise that many business professionals are using this tool, as it provides a reliable and efficient platform to work on. With a small amount of training and induction in key areas like the test lab and defects module, anyone can work effectively within this tool. I rate Micro Focus ALM Quality Center a nine out of ten.

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OpenText ALM / Quality Center mindshare

Product category:

As of January 2025, the mindshare of OpenText ALM / Quality Center in the Application Lifecycle Management (ALM) Suites category stands at 5.9%, up from 5.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Lifecycle Management (ALM) Suites

PeerAnalyst reports

Type	Title	Date
Category	Application Lifecycle Management (ALM) Suites	Jan 13, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 13, 2025	Download
Comparison	OpenText ALM / Quality Center vs Jira	Jan 13, 2025	Download
Comparison	OpenText ALM / Quality Center vs Microsoft Azure DevOps	Jan 13, 2025	Download
Comparison	OpenText ALM / Quality Center vs Nutanix Cloud Manager (NCM)	Jan 13, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Azure DevOps	4.1	20.3%	95%	130 interviews Add to research
Jira	4.1	23.7%	91%	274 interviews Add to research

Valuable Features

OpenText ALM / Quality Center offers extensive traceability from requirements to defects, robust customization, and seamless integration with automation tools. It excels in test management, defect tracking, and centralized repository functions. Users appreciate its scalability, comprehensive reporting dashboards, and strong API support. They find it intuitive, highly customizable, and capable of enhancing collaboration across multiple projects and locations. Its modular architecture supports flexible workflows and efficient test execution, making it ideal for large-scale environments.

"OpenText ALM Quality Center is highly customizable."
"OpenText ALM Quality Center is highly customizable."
"It is beneficial for managing testing data and has integration with Excel, allowing us to download reports easily."

Room for Improvement

OpenText ALM / Quality Center needs improvements in licensing costs, browser compatibility, and the user interface's intuitiveness. Reporting is limited and lacks valuable metrics. The high maintenance fees and complexity require better integration with modern methodologies like Agile and DevOps. Users find the system challenging due to the cumbersome client-side installations, limited browser support, and insufficient support for automation and collaboration features. Enhanced reporting capabilities and integration with third-party tools would be beneficial.

"The extract format is not ideal, splitting expected results into three line items, making interpretation difficult."
"The extract format is not ideal, splitting expected results into three line items, making interpretation difficult."
"There are cases where the system does not meet our reporting requirements."

ROI

OpenText ALM / Quality Center has enhanced project efficiency and adherence to testing standards. Many companies have observed significant time and cost savings, notably in large-scale implementations. Users report improved traceability and reduced defects, with some experiencing a 60% decrease in effort related to collaboration. ROI varies, with some unable to provide specific figures, though long-term value is recognized. The tool's pricing is considered high, yet justified by business-related benefits and integration in application support.

Pricing

Enterprise buyers evaluating OpenText ALM/Quality Center often find it priced higher compared to other tools. Initial costs, including setup and licensing, can be significant, especially for larger projects. The tool's pricing is typically managed through seat or concurrent licensing models; negotiation with vendors is common to secure better rates. Despite its cost, many find it valuable for large-scale enterprises, while smaller companies might seek alternatives due to cost concerns. Licensing and support fees can further elevate total expenses.

"We pay around $30,000 for thirty users, translating to approximately $6,000 to $10,000 per user, which is high."
"It is an expensive tool. I think one needs to pay 10,000 USD towards the perpetual licensing model."
"The pricing is expensive nowadays."

Popular Use Cases

Organizations primarily use OpenText ALM / Quality Center for test management, defect tracking, and requirements management. They consolidate testing processes, manage both manual and automated tests, and store results. Users utilize it for regression testing, manage test cycles and execution, and maintain traceability between requirements and test cases. It serves as a centralized platform for collaboration, reporting, and tracking across distributed teams, supporting various phases of application lifecycle management.

Service and Support

OpenText ALM/Quality Center users note responsiveness from customer service with varying support quality. Many appreciate quick technical support, but some face delays and inconsistencies. Some users rely on internal resources rather than external support, while others seek higher-tier responses for complex issues. Mixed experiences show technical support as helpful but suggest room for improvement. Perceptions range from highly efficient and knowledgeable to frustrating, with differences often tied to the support level accessed.

Deployment

Initial setup of OpenText ALM/Quality Center varies. Many users found it straightforward, highlighting ease of installation with detailed guides. Others experienced complexity, particularly when dealing with customized requirements, infrastructure changes, or migrating large databases. Enterprises noted the need for experienced personnel for setups and upgrades due to intricate configurations. Some faced challenges with network security, whereas the SaaS option was reportedly quicker and easier to manage. Experiences depended on organizational structure and technical expertise.

Scalability

OpenText ALM / Quality Center is widely used across diverse organizational scales, supporting large user bases and numerous active projects without significant issues. Users report easy scalability and flexibility, though occasional licensing complexities arise. Performance issues are rare but depend on setup. Several users note efficient scalability in managing concurrent users, while some mention the need for additional resources like licenses to handle growing demands. Overall, it adapts well to varying operational needs and environments.

Stability

OpenText ALM/Quality Center is praised for its stability, though some users experience occasional crashes or performance issues, often related to large user loads or infrastructure. Many find it stable, noting minimal outages or downtime. While certain versions present challenges, they are resolving these through patches and updates. Users report scalability, with good performance across various setups. Issues often arise due to implementation specifics or related system components, rather than inherent faults with the main application.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText ALM / Quality Center Buyer's Guide for additional reliable information.