Service and Support
Oracle Exadata Express Cloud Service's support is generally considered knowledgeable and efficient, with a simplified process for Oracle-based systems. Some sources appreciate their extensive online materials and technical support while others mention areas for improvement, noting limitations outside the US and challenges with invalid identifiers. Customers using their integrated systems find it beneficial to manage a single ticket, while some express dissatisfaction with the level of assistance provided for unique problems.
Deployment
Oracle Exadata Express Cloud Service's initial setup is generally described as easy and straightforward. Many emphasize the importance of setting up securities, accesses, and groups correctly to expedite deployment. Installation varies in duration, ranging from less than a day to a few weeks, depending on company-specific requirements. Database consolidation, fine-tuning, and use of tools like Oracle Golden Gate are common practices. Some report involving multiple engineers for maintenance, highlighting scalability and customization needs.
Scalability
Oracle Exadata Express Cloud Service is scalable, allowing companies of different sizes to expand as needed, accommodating large and small user groups. Users find the process for scaling to be efficient, with quick provisioning of resources enhancing adaptability. In the cloud, scalability surpasses the limitations once encountered on-premises. Despite the ease of scaling, some consider sizing and performance adjustments somewhat tedious, yet generally it receives a high rating for its scalability capabilities.
Stability
Oracle Exadata Express Cloud Service is highly stable, with users running mission-critical applications on Oracle Cloud, OCI Cloud, and PaaS. Customers report no major problems or downtime while using SaaS for core ERP applications. Stability ratings vary, with scores of nine out of ten and eight out of ten. Maintenance misconceptions exist, but users face no troubles, noting very fast databases, depending on the database type. Cisco is committed to service availability.