Try our new research platform with insights from 80,000+ expert users
Oracle WebCenter Logo

Oracle WebCenter Reviews

Vendor: Oracle
3.5 out of 5
2,010 followers
Post review

What is Oracle WebCenter?

Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies. 

Get the Oracle WebCenter Buyer's Guide and find out what your peers are saying about Oracle WebCenter and more!
Buyer's Guide
Oracle WebCenter
December 2024
Get the report
Helped 824,067 peers since 2012

Featured reviews

Read more reviews

Oracle WebCenter mindshare

Product category:
Customer Experience Management
As of December 2024, the mindshare of Oracle WebCenter in the Customer Experience Management category stands at 1.5%, down from 1.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Experience Management

PeerAnalyst reports

TypeTitleDate
CategoryCustomer Experience ManagementDec 21, 2024Download
ProductReviews, tips, and advice from real usersDec 21, 2024Download
ComparisonOracle WebCenter vs Qualtrics XM PlatformDec 21, 2024Download
ComparisonOracle WebCenter vs ServiceNow Customer Service ManagementDec 21, 2024Download
ComparisonOracle WebCenter vs Genesys Cloud CXDec 21, 2024Download
 
 
Key learnings from peers

Valuable Features

Oracle WebCenter boasts functionalities like API planning, document management with workflow processes, and integration capabilities. Users value its Java-based content management, dynamic navigation, customizable portals, user-friendly interface, and seamless compatibility with Oracle products. The robust security, scalability, single sign-on, and content sharing are essential features. It supports analytics for workload management and offers tools for business analytics and artificial intelligence interaction. WebCenter facilitates easy content updates and access rights definition. Scalability enhances its performance advantage.
  • "WebCenter's interface is very user-friendly."
  • "Integration within the solution is very good."
  • "You can move workloads in between sub-servers so that you don't overload a portion of the server."

Room for Improvement

Oracle WebCenter experiences challenges with its API's inability to properly scan devices, lacks stability, and needs enhanced performance. The user interface requires improvements, and better Web 2.0 features are desired. There's a need for better support of Windows 10, and translation into Arabic and Persian is important. UCX requires better APIs for custom integrations. Competitive pricing, automated backups, and easier migration to the cloud are also sought. Enhanced design flexibility and configuration automation are needed.
  • "WebCenter requires a lot of design effort to upload content to our regular system."
  • "The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."
  • "The speed of the backup should be enhanced."

Pricing

Oracle WebCenter is perceived as expensive by users, with high pricing and licensing costs. Discounts of up to 60% can be negotiated, making it more affordable compared to other providers, who typically offer 20% off. There are notable price comparisons with free alternatives, and some users mention that licensing terms vary, such as being free in certain regions like Iran. Users often recommend negotiating better deals with Oracle to mitigate costs.
  • "WebCenter's pricing is on the higher side."
  • "The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."
  • "The price needs to be lowered."

Popular Use Cases

Oracle WebCenter is primarily used to build intranets, manage documents, and enable content management and publishing. Many rely on its document management capabilities, utilizing it for storing, searching, and accessing large volumes of content efficiently. It serves organizations with regulations requiring on-premises hosting for security. Oracle WebCenter is also valued for its integration with other Oracle products, making it an ideal choice for those using multiple Oracle solutions.

Service and Support

Oracle WebCenter's customer service is described as fair by some due to implementation challenges. Technical support receives mixed ratings, ranging from decent but slow to excellent. Some rate technical support 7/10 or 8/10, while others consider it the best for support. The support cost is highlighted as expensive despite satisfaction with the quality. Due to sanctions, access to technical support can be restricted for some users.

Deployment

Many found Oracle WebCenter's initial setup complex, particularly without adequate support from Oracle. Customization and third-party integration increased complexity, though standard setups could be simpler. Utilizing WebLogic, some considered installation straightforward. Others cited knowledge gaps and lack of training as issues. Deployment often took several months, with complexity attributed to necessary changes Oracle made to operate on their public server. Those with clustering experience managed better, though migration from existing systems posed challenges.

Scalability

Oracle WebCenter is recognized as highly scalable, with users reporting no issues related to scaling. Many find it easy to expand usage across departments, facilitating business growth and agility. Users describe it as a pivotal tool for building portals and managing content, accommodating substantial user bases effortlessly. The capability to adjust requirements as needed is appreciated, highlighting its suitability for organizations aiming to grow and improve efficiency with document management.

Stability

Issues with Oracle WebCenter's stability include performance problems and occasional unknown exceptions requiring server restarts. Instabilities arise in web 2.0 features and cluster environments. Some find stability good, citing its reliance on a trusted Oracle database. While some mention constant bugs, they highlight the importance of prompt support. Many users report no significant problems for extended periods.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Oracle WebCenter Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
9%
Real Estate/Law Firm
9%
Government
8%
Energy/Utilities Company
7%
Healthcare Company
6%
Manufacturing Company
5%
Retailer
5%
University
5%
Insurance Company
4%
Educational Organization
3%
Comms Service Provider
3%
Marketing Services Firm
3%
Construction Company
3%
Non Profit
3%
Hospitality Company
2%
Recreational Facilities/Services Company
2%
Pharma/Biotech Company
1%
Transportation Company
1%
Wholesaler/Distributor
1%
Logistics Company
1%
Wellness & Fitness Company
1%

Learn more about Oracle WebCenter

Oracle WebCenter was previously known as WebCenter, FatWire.

Product Video

Oracle WebCenter customers

Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries

Related questions

  • 12
When evaluating Customer Experience Management, what aspect do you think is the most important to look for?
  • 143
What is the best customer onboarding software to work with Temenos T24 (an integrated core banking solution)?
  • 11
What is software extensibility and how can it help customer experience?
  • 9
Why are Customer Experience Management solutions important for companies?

Product Categories

Product Categories
Customer Experience Management
Enterprise Content Management
Web Content Management
Corporate Portals (Enterprise Information Portals)