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Oracle WebCenter Reviews

Vendor: Oracle
3.5 out of 5
2,011 followers
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What is Oracle WebCenter?

Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies. 

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Buyer's Guide
Oracle WebCenter
March 2025
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Oracle WebCenter mindshare

Product category:
Customer Experience Management
As of April 2025, the mindshare of Oracle WebCenter in the Customer Experience Management category stands at 0.9%, down from 1.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Experience Management

PeerAnalyst reports based on Oracle WebCenter reviews

TypeTitleDate
CategoryCustomer Experience ManagementApr 1, 2025Download
ProductReviews, tips, and advice from real usersApr 1, 2025Download
ComparisonOracle WebCenter vs Qualtrics XM PlatformApr 1, 2025Download
ComparisonOracle WebCenter vs ServiceNow Customer Service ManagementApr 1, 2025Download
ComparisonOracle WebCenter vs SalesforceApr 1, 2025Download
 
 
Key learnings from peers

Valuable Features

Oracle WebCenter boasts functionalities like API planning, document management with workflow processes, and integration capabilities. Users value its Java-based content management, dynamic navigation, customizable portals, user-friendly interface, and seamless compatibility with Oracle products. The robust security, scalability, single sign-on, and content sharing are essential features. It supports analytics for workload management and offers tools for business analytics and artificial intelligence interaction. WebCenter facilitates easy content updates and access rights definition. Scalability enhances its performance advantage.
  • "WebCenter's interface is very user-friendly."
  • "Integration within the solution is very good."
  • "You can move workloads in between sub-servers so that you don't overload a portion of the server."

Room for Improvement

Oracle WebCenter experiences challenges with its API's inability to properly scan devices, lacks stability, and needs enhanced performance. The user interface requires improvements, and better Web 2.0 features are desired. There's a need for better support of Windows 10, and translation into Arabic and Persian is important. UCX requires better APIs for custom integrations. Competitive pricing, automated backups, and easier migration to the cloud are also sought. Enhanced design flexibility and configuration automation are needed.
  • "WebCenter requires a lot of design effort to upload content to our regular system."
  • "The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."
  • "The speed of the backup should be enhanced."

Pricing

Oracle WebCenter is perceived as expensive by users, with high pricing and licensing costs. Discounts of up to 60% can be negotiated, making it more affordable compared to other providers, who typically offer 20% off. There are notable price comparisons with free alternatives, and some users mention that licensing terms vary, such as being free in certain regions like Iran. Users often recommend negotiating better deals with Oracle to mitigate costs.
  • "WebCenter's pricing is on the higher side."
  • "The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."
  • "The price needs to be lowered."

Popular Use Cases

Oracle WebCenter is primarily used to build intranets, manage documents, and enable content management and publishing. Many rely on its document management capabilities, utilizing it for storing, searching, and accessing large volumes of content efficiently. It serves organizations with regulations requiring on-premises hosting for security. Oracle WebCenter is also valued for its integration with other Oracle products, making it an ideal choice for those using multiple Oracle solutions.

Service and Support

Oracle WebCenter's customer service is described as fair by some due to implementation challenges. Technical support receives mixed ratings, ranging from decent but slow to excellent. Some rate technical support 7/10 or 8/10, while others consider it the best for support. The support cost is highlighted as expensive despite satisfaction with the quality. Due to sanctions, access to technical support can be restricted for some users.

Deployment

Many found Oracle WebCenter's initial setup complex, particularly without adequate support from Oracle. Customization and third-party integration increased complexity, though standard setups could be simpler. Utilizing WebLogic, some considered installation straightforward. Others cited knowledge gaps and lack of training as issues. Deployment often took several months, with complexity attributed to necessary changes Oracle made to operate on their public server. Those with clustering experience managed better, though migration from existing systems posed challenges.

Scalability

Oracle WebCenter is recognized as highly scalable, with users reporting no issues related to scaling. Many find it easy to expand usage across departments, facilitating business growth and agility. Users describe it as a pivotal tool for building portals and managing content, accommodating substantial user bases effortlessly. The capability to adjust requirements as needed is appreciated, highlighting its suitability for organizations aiming to grow and improve efficiency with document management.

Stability

Issues with Oracle WebCenter's stability include performance problems and occasional unknown exceptions requiring server restarts. Instabilities arise in web 2.0 features and cluster environments. Some find stability good, citing its reliance on a trusted Oracle database. While some mention constant bugs, they highlight the importance of prompt support. Many users report no significant problems for extended periods.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Oracle WebCenter Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Real Estate/Law Firm
10%
Computer Software Company
9%
Financial Services Firm
9%
Energy/Utilities Company
8%
Government
8%
Comms Service Provider
7%
Manufacturing Company
7%
University
6%
Healthcare Company
6%
Retailer
5%
Marketing Services Firm
4%
Educational Organization
3%
Construction Company
3%
Insurance Company
3%
Non Profit
2%
Recreational Facilities/Services Company
2%
Transportation Company
2%
Logistics Company
1%
Hospitality Company
1%
Wholesaler/Distributor
1%
Legal Firm
1%
Media Company
1%
Performing Arts
1%
Pharma/Biotech Company
1%
Sports Company
1%
Training & Coaching Company
1%
Wellness & Fitness Company
1%
Agriculture
1%

Learn more about Oracle WebCenter

Oracle WebCenter was previously known as WebCenter, FatWire.

Oracle WebCenter customers

Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries

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Product Categories

Product Categories
Customer Experience Management
Enterprise Content Management
Web Content Management
Corporate Portals (Enterprise Information Portals)
 

Oracle WebCenter reviews

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Mehdi Hasankhan - PeerSpot user
Head of Development and Implementation at Arak Petrochemical Company
Verified user of Oracle WebCenter
Oct 6, 2019
Product version discussed: Version 12 (on-premises)
Gives me easy access, connection and compatibility with all of the Oracle products

Pros

"A great solution for storing and searching large volumes of documents with easy access."

Cons

"Does not seem to be totally compatible with Windows 10 as of our current version."

What is our primary use case?

Our main reason for using this solution is to manage documents. In my company, we have a lot of documents. We can search for these documents easily depending on content and title. I found the solution able to handle our large volume of documents and make them accessible. The product gave me a lot of options for storage and search.

How has it helped my organization?

It is easier to share and search for company content.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (686 words)
PeerSpot user
Procurement and Supply Chain Consultant at a financial services firm with 10,001+ employees
Verified user of Oracle WebCenter
Jan 15, 2022
Has the ability to move workloads in between sub-servers but the backups should be faster

Pros

"You can move workloads in between sub-servers so that you don't overload a portion of the server."

Cons

"The speed of the backup should be enhanced."

What is our primary use case?

We use this application to manage our computers in our data center. That is where most applications are hosted. We use this solution on-premises because we work for a financial service organization and we have some regulations that don't allow us to put our server on the cloud for now - for security reasons.

What is most valuable?

The feature I like most is the analytics part. You are able to see the workload you are on and it also allows you to partition. You can move workloads in between sub-servers so that you don't overload a portion of the server which causes it to shut down automatically. This is one of the key features that I find intriguing.

*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Read full review (816 words)
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Find out what your peers are saying about Oracle WebCenter. Updated March 2025
842,767 professionals have used our research since 2012.
Mehdi Hasankhan - PeerSpot user
Head of Development and Implementation at Arak Petrochemical Company
Verified user of Oracle WebCenter
Jan 20, 2020
Good integration capabilities and good security but needs to allow for easier template customization

Pros

"Integration within the solution is very good."

Cons

"The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."

What is our primary use case?

We primarily use this solution as we use multiple Oracle products, and it's easy to integrate it in with the others.

What is most valuable?

The solution offers a lot of features that are valuable. The security of it is very good.

Integration within the solution is very good.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (412 words)
PeerSpot user
Pre-Sales Manager / Engineer at a comms service provider with 11-50 employees
Verified user of Oracle WebCenter
Oct 14, 2019
Supports diverse group of documents and integrates well with other products

Pros

"Oracle integrates well with other products to cover Big Data."

Cons

"This solution needs to support translation into the Arabic language. "

What is our primary use case?

This solution is a document management system that is supported on a light business process management platform.

What is most valuable?

The content supports phots, sites, and everything.

There are no issues at all in terms of documents, which can be used for anything related to purchasing processes or implementing processes.

This is not just a document management system. It also includes a workflow process engine, business process management, and automation for business cases.

Oracle integrates well with other products to cover Big Data. This includes a component that can be used for artificial intelligence and business analytics. You can connect with a full suite for whatever is needed to manage a business.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (505 words)
EY
Business Analyst at United Automotive Electronic Systems Co.,Ltd
Verified user of Oracle WebCenter
Aug 20, 2018
Some web 2.0 characteristics are unstable and can't be easily used. The WebCenter Content is its most valuable feature.

Pros

"The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet."

Cons

"I would like them to add more Web 2.0 features. "

What is our primary use case?

We use it to build our company intranet, including news, organizational structure, product introductions, process documents, etc.

How has it helped my organization?

WebCenter does not meet our requirements. 

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (161 words)
PeerSpot user
Executive Vice President - Head Digital Partnership and Alliances at a financial services firm with 10,001+ employees
Verified user of Oracle WebCenter
Mar 11, 2023
Has a user-friendly interface but performance is not up to scratch

Pros

"WebCenter's interface is very user-friendly."

Cons

"WebCenter requires a lot of design effort to upload content to our regular system."

What is our primary use case?

I mainly use WebCenter for content management and publishing.

What is most valuable?

WebCenter's interface is very user-friendly.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (189 words)
PeerSpot user
Development Manager at a healthcare company with 1,001-5,000 employees
Verified user of Oracle WebCenter
May 18, 2016
WebCenter is OK, but we're not very happy with the API because when the devices come from the customer, they're not currently able to scan and read properly.

What is most valuable?

The most valuable feature for us has been the ability to use it for planning our API, work orders, and PO stored in just one instance. It's been difficult integrating it for our applications, but we've been able to go live with PO and it's working.

How has it helped my organization?

It's helped us in a couple of areas. First, it's increased our efficiency, and second, it's eliminated human errors. Previously, requests were sent out on paper, although a certain percentage of them had to be manually entered into the system. This resulted in lots of errors and it required a lot of labor. With WebCenter, we can scan and capture all the information correctly, which is then imported into the system automatically. This means that there's no human interaction between WebCenter and the system, so it eliminates labor and headcount, and increases efficiency.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (384 words)
PeerSpot user
IT Principal Consultant at a tech company with 10,001+ employees
Verified user of Oracle WebCenter
Jul 25, 2017
Product version discussed: 11g
The business user has the capability to update content, look, and feel. I would like to see better performance.

What is most valuable?

The business user has the capability to update content, look, and feel.

How has it helped my organization?

Each department wanted their unique content targeting.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (185 words)