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PRTG Enterprise Monitor Reviews

Vendor: Paessler GmbH
3.6 out of 5
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What is PRTG Enterprise Monitor?

PRTG Enterprise Monitor serves enterprises by ensuring comprehensive monitoring of servers, services, and applications, empowering users to track sensor data effectively and detect performance or security issues across their networks.

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PRTG Enterprise Monitor is the #44 ranked solution in best Network Monitoring Tools. PeerSpot users give PRTG Enterprise Monitor an average rating of 7.2 out of 10. Based on the analysis of the 9 most recent PRTG Enterprise Monitor reviews, the overall sentiment is positive, with a sentiment score of 7.4. PRTG Enterprise Monitor is most commonly compared to PRTG Network Monitor: PRTG Enterprise Monitor vs PRTG Network Monitor.
Buyer's Guide
Network Monitoring Software
December 2024
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Helped 824,067 peers since 2012

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PRTG Enterprise Monitor mindshare

As of December 2024, the mindshare of PRTG Enterprise Monitor in the Network Monitoring Software category stands at 0.3%, up from 0.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
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Key learnings from peers

Valuable Features

PRTG Enterprise Monitor is appreciated for its user-friendliness, making it accessible to non-IT personnel. Its key features include network analysis, extensive dashboard options, comprehensive alerting for preemptive issue resolution, and agentless operation. It supports SNMP for diverse systems and offers real-time bandwidth monitoring. Its ability to manage memory and connectivity plus strong alert capabilities is valued. Easy installation and maintenance are also seen as strengths.
  • "The solution offers perfect real-time bandwidth monitoring and SNMP functionality."
  • "I would recommend PRTG Enterprise Monitor to others as it works well with Android devices, and you can try the free version before purchasing."
  • "The solution's ability to monitor each and every aspect of our devices, such as memory utilization and port connectivity, is valuable."

Room for Improvement

PRTG Enterprise Monitor requires more features similar to SolarWinds and Datadog for improved integration and ease of use. Enhanced security, better support, reduced manual configurations, and minimized false positives are necessary. It lacks third-party integration, unified monitoring, and flexible licensing. There's a need for SAP system integration, SMS notifications, and agent installations on machines. The licensing model should allow for fewer than two thousand licenses, aligning with customer needs, and should avoid unnecessary features.
  • "The licensing policy needs to change. The current model requires customers to purchase a minimum of two thousand licenses, which is not flexible for all customers."
  • "The solution could be improved by introducing security features similar to those available in Teams, as the current version only monitors devices and does not integrate IoT or OT devices."
  • "The solution could be improved by introducing security features similar to those available in Teams, as the current version only monitors devices and does not integrate IoT or OT devices."

ROI

Pricing

PRTG Enterprise Monitor's pricing is perceived as both reasonable and expensive, with ratings varying from three to eight out of ten. Licensing costs $2,149 for the software, excluding maintenance, with a minimum bundle of 500 interfaces. Some users find the solution affordable, especially when evaluating individual interface costs. Others utilize the trial version or rely on sales teams for detailed pricing knowledge.
  • "The pricing is $2,149 for software without maintenance, and licenses are sold in the minimum bundle of 500 interfaces."
  • "I rate the product's pricing an eight to seven out of ten."
  • "PRTG Enterprise Monitor is an expensive product."

Popular Use Cases

Users employ PRTG Enterprise Monitor primarily for monitoring servers, services, and applications. It tracks network performance, identifies failures, and monitors technical sensors like CPU load and memory usage. PRTG helps manage server security by providing status on malicious attacks and can create custom integrations. It is also used in enterprise environments to monitor bandwidth, uptime, and resource interaction, and to manage switches and routers using SNMP and SL features.

Service and Support

PRTG Enterprise Monitor's technical support is generally fast and efficient, often solving issues promptly. Some users don't require assistance due to the use of basic features. However, there is a desire for 24/7 support availability. Support is sometimes provided by third parties, with additional costs for around-the-clock assistance. There is no integrated ticketing system, unlike OpManager, which works with ServiceDesk Plus to manage tickets and automate tasks. Some users have not engaged with technical support services.

Deployment

PRTG Enterprise Monitor's installation is straightforward, often taking 10-15 minutes. Setup, even with cloud deployment, can span from minutes to up to six weeks depending on network complexity. Teams find it essential to centralize sensor creation for quality control and fewer false positives. Smaller teams handle setups efficiently, while distributed probes across network segments optimize configurations. Issues sometimes occur, but skilled users find setup easier than with tools like SolarWinds.

Scalability

PRTG Enterprise Monitor receives mixed feedback regarding scalability. Some users find it scalable for their needs, providing network visibility despite organizational size. However, others report significant issues, citing its monolithic architecture and dated programming language as limitations. Users suggest a more modern, multi-process approach to improve scalability. Ratings vary, ranging from satisfactory to needing improvement, reflecting different experiences and requirements across diverse organizations.

Stability

PRTG Enterprise Monitor is stable with a reported uptime of 99%, earning stability ratings between eight and ten out of ten. However, some users face stability challenges, particularly on Windows platforms, expressing a preference for UNIX or Linux implementation. Identified disruptions in switches may cause network-wide instability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
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Learn more about PRTG Enterprise Monitor

PRTG Enterprise Monitor is widely recognized for its capability to efficiently monitor technical sensors such as ping, uptime, CPU load, and memory usage. It supports users in tracking network resource performance, detecting malicious activity, and preventing failures. Its custom frameworks enable monitoring of certificate expirations and process availability. The intuitive interface requires no specialized IT background, featuring agentless operations that enhance responsiveness and SNMP monitoring valued across platforms. The tool is appreciated for its anomaly detection and notification features, allowing users to address issues proactively. Installation is straightforward and support is robust, although users seek enhancements in real-time SMS alerts, SAP system integration, fault management, and more flexible manual configurations.

What are the key features of PRTG Enterprise Monitor?
  • Network Analysis: Offers in-depth insights into network performance.
  • Custom Dashboards: Provides a library for tailored dashboard creation.
  • Alerting System: Effective user notifications prevent escalation of issues.
  • Agentless Monitoring: Enhances response times without installing agents.
  • SNMP Monitoring: Useful for monitoring multiple platforms.
What benefits and ROI should users consider?
  • Easy Installation: Simplifies the setup process for companies.
  • Proactive Anomaly Detection: Identifies and resolves issues swiftly.
  • Comprehensive Coverage: Ensures efficient fault detection and management.
  • User Support: Strong support capabilities aid troubleshooting.

Enterprises in industries such as IT services, finance, and healthcare rely on PRTG Enterprise Monitor for monitoring critical infrastructure. This includes ensuring internet connectivity, monitoring mail services, and tracking network performance and security, thereby maintaining operational efficiency and service availability.

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PRTG Network Monitor vs PRTG Enterprise Monitor
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