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PRTG Enterprise Monitor Reviews

Vendor: Paessler GmbH
3.6 out of 5
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What is PRTG Enterprise Monitor?

PRTG Enterprise Monitor serves enterprises by ensuring comprehensive monitoring of servers, services, and applications, empowering users to track sensor data effectively and detect performance or security issues across their networks.

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PRTG Enterprise Monitor is the #53 ranked solution in best Network Monitoring Tools. PeerSpot users give PRTG Enterprise Monitor an average rating of 7.2 out of 10. Based on the analysis of the 8 most recent PRTG Enterprise Monitor reviews, the overall sentiment is positive, with a sentiment score of 7.1. PRTG Enterprise Monitor is most commonly compared to PRTG Network Monitor: PRTG Enterprise Monitor vs PRTG Network Monitor.
Buyer's Guide
Network Monitoring Software
November 2024
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Helped 816,406 peers since 2012

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PRTG Enterprise Monitor mindshare

As of November 2024, the mindshare of PRTG Enterprise Monitor in the Network Monitoring Software category stands at 0.3%, up from 0.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
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Key learnings from peers

Valuable Features

PRTG Enterprise Monitor offers easy usability, requiring no IT background. Users value its network analysis, extensive library, and centralized creation capabilities. Automated email alerts preemptively address issues, enhancing efficiency. SNMP protocol support ensures wide compatibility. Its agentless design and adjustable refresh time improve response. Robust in monitoring memory and port connectivity, it occasionally requires additional file downloads. Organizations appreciate its comprehensive capabilities, variety of alerts, and reliable performance without slowing down.
  • "I would recommend PRTG Enterprise Monitor to others as it works well with Android devices, and you can try the free version before purchasing."
  • "The solution's ability to monitor each and every aspect of our devices, such as memory utilization and port connectivity, is valuable."
  • "From a technical perspective, the product's most valuable feature is SNMP, an open standard monitoring protocol that works across various network devices and operating systems, including UNIX and Windows."

Room for Improvement

PRTG Enterprise Monitor should expand its features to include functionalities similar to SolarWinds and Datadog, enhance support through live chats and emails, and improve integration capabilities, particularly with SAP systems. More security features, automatic fault management, and SMS notifications are needed. Users would benefit from reducing manual configurations, introducing a processing monitor, and minimizing false positives in alerts. Integration with third-party applications and unified monitoring needs enhancement, along with support for IoT and OT devices.
  • "The solution could be improved by introducing security features similar to those available in Teams, as the current version only monitors devices and does not integrate IoT or OT devices."
  • "The solution could be improved by introducing security features similar to those available in Teams, as the current version only monitors devices and does not integrate IoT or OT devices."
  • "The solution could be improved by including a processing monitor, possibly with a language interface like Lua, allowing for writing custom sensors and processing outcomes of inputs."

Pricing

PRTG Enterprise Monitor's pricing is perceived as both reasonable and expensive based on varied user experiences. Some users find the solution affordable and rate it positively, while others consider it costly. Several users lack firsthand knowledge of pricing due to their roles, relying on their sales teams for such details.
  • "I rate the product's pricing an eight to seven out of ten."
  • "PRTG Enterprise Monitor is an expensive product."
  • "The solution is affordable."

Popular Use Cases

PRTG Enterprise Monitor is primarily used for monitoring purposes by organizations. It tracks servers, services, and applications, detecting malicious attacks and network resource performance. Users monitor technical sensors like uptime, CPU load, memory use, and ping capabilities. Additionally, it checks for certificate expiry, internet connection, and mail service availability. Businesses deploy and manage these systems for clients, including enterprise-level companies, schools, colleges, offices, and multinational organizations, ensuring optimal functioning of network resources.

Service and Support

PRTG Enterprise Monitor boasts fast and efficient technical support, although many users employ only basic features and rarely require it. There's an option for 24/7 assistance from a third party, with additional costs. There's no built-in ticketing system or integration, unlike OpManager, which integrates with ServiceDesk Plus for ticket management. Despite some users not utilizing support, those who do find issues addressed swiftly.

Deployment

PRTG Enterprise Monitor's initial setup is straightforward, typically taking 10-15 minutes or up to three days depending on network complexity. Teams find it manageable with limited features, though challenges emerge with large teams creating sensors, leading to false positives. A focused group helps maintain quality control. For larger networks, setup could extend to six weeks as resources are distributed. Configuration is less complex than SolarWinds, requiring periodic fine-tuning by dedicated staff.

Scalability

PRTG Enterprise Monitor has mixed feedback on scalability. Several users find it scalable for their needs, rating it between seven and eight out of ten. However, there are concerns, with some encountering scalability issues. It is noted that the platform is built on an older system which might hinder its ability to scale efficiently. Users suggest a modern reimplementation to improve its scalability features.

Stability

PRTG Enterprise Monitor is generally stable, rated between eight and ten out of ten for reliability. Availability is reported at 99%. Some users encounter issues, particularly on Windows systems, preferring UNIX or Linux implementations. There is interest in having probes on more operating systems. Stability may vary depending on company requirements.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
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Learn more about PRTG Enterprise Monitor

PRTG Enterprise Monitor is widely recognized for its capability to efficiently monitor technical sensors such as ping, uptime, CPU load, and memory usage. It supports users in tracking network resource performance, detecting malicious activity, and preventing failures. Its custom frameworks enable monitoring of certificate expirations and process availability. The intuitive interface requires no specialized IT background, featuring agentless operations that enhance responsiveness and SNMP monitoring valued across platforms. The tool is appreciated for its anomaly detection and notification features, allowing users to address issues proactively. Installation is straightforward and support is robust, although users seek enhancements in real-time SMS alerts, SAP system integration, fault management, and more flexible manual configurations.

What are the key features of PRTG Enterprise Monitor?
  • Network Analysis: Offers in-depth insights into network performance.
  • Custom Dashboards: Provides a library for tailored dashboard creation.
  • Alerting System: Effective user notifications prevent escalation of issues.
  • Agentless Monitoring: Enhances response times without installing agents.
  • SNMP Monitoring: Useful for monitoring multiple platforms.
What benefits and ROI should users consider?
  • Easy Installation: Simplifies the setup process for companies.
  • Proactive Anomaly Detection: Identifies and resolves issues swiftly.
  • Comprehensive Coverage: Ensures efficient fault detection and management.
  • User Support: Strong support capabilities aid troubleshooting.

Enterprises in industries such as IT services, finance, and healthcare rely on PRTG Enterprise Monitor for monitoring critical infrastructure. This includes ensuring internet connectivity, monitoring mail services, and tracking network performance and security, thereby maintaining operational efficiency and service availability.

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PRTG Network Monitor vs PRTG Enterprise Monitor
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