Service and Support
Pure FlashArray X NVMe's customer service is highly rated for being responsive and helpful. Customers appreciate quick follow-up, with issues often resolved faster through collaboration with other vendors. Some users mention excellent service but find the indirect communication with engineers cumbersome. There's occasional feedback on slow spare part retrieval. Most interactions, including installation and updates, are handled smoothly. Although the support process has changed, users continue to receive effective assistance.
Deployment
Users found Pure FlashArray X NVMe's initial setup simple and straightforward. Many found it easy to deploy, often completed in hours or a day. Documentation aids in removing complexities, and the intuitive console and automation features facilitate installation. Feedback highlights ease of maintenance and positive experiences with the setup process, often involving minimal personnel. Pure FlashArray X NVMe offers plug-and-play deployment, with some installations completed within an hour, showcasing an impressive setup experience.
Scalability
Pure FlashArray X NVMe offers strong scalability, easily allowing for capacity expansion without reconfiguration. Users appreciate its linear scaling with multiple storage frames and minimal latency increases under heavy workloads. However, some limitations exist in customizing capacities and integrating with certain features. Despite these minor drawbacks, the system is well-regarded for ease of expansion and successful live upgrades, with many users rating its scalability highly. It's particularly suitable for medium to large enterprises.
Stability
Pure FlashArray X NVMe demonstrates impressive stability, consistently delivering non-disruptive upgrades in mission-critical environments. Users report it as very stable, reliable, with few issues. Software upgrades are seamless, and hardware failures are minimal. It outperforms previous systems, like VNX, in maintaining operations without disruptions. Minor glitches occur occasionally, but the system scores high ratings in stability from users, often ranking around 9 or 10 out of 10. Support effectively resolves any critical issues promptly.