Service and Support
Customer support at Rancher Labs is regarded as excellent, responsive, and helpful, frequently rated around eight out of ten. Users often leverage open-source community forums for assistance, though some rely on direct support only sparingly. Technical support is praised for timely responses and clarity in explanations. Many express satisfaction with the depth and detail of assistance offered. Even those who haven't used direct customer support acknowledge its perceived quality and competence.
Deployment
Rancher Labs's initial setup is largely straightforward, with many finding it easy to deploy and manage. Deployment times range from minutes to a few days, depending on project complexity and company size. Documentation is comprehensive, aiding in the process. Some users required assistance or more advanced setups using RKE, while others appreciated the ease of a single-container deployment. Maintaining the system typically requires minimal effort. Overall, it is considered user-friendly and efficient.
Scalability
Rancher Labs is described as highly scalable, praised by multiple users from various sectors, including Unix, DevOps, administration, and development teams. Users state that scaling is straightforward, requiring just a few commands. Issues with automation scalability are mentioned, yet many emphasize its effectiveness with several users and medium-sized businesses. Users rate scalability highly, indicating satisfaction. Rancher Labs is utilized by numerous users across different teams, with plans for increased usage in the future.
Stability
Rancher Labs stability is generally rated positively with scores ranging from seven to ten. Users find it reliable with good performance, lacking major bugs or crashes. Some mention complexity issues or performance impacts related to specific features like auto-secure, and suggest improvements in the upgrade process. Stability is highly dependent on the underlying infrastructure, with no issues reported when infrastructure is well-managed. Rancher Labs is considered very stable for an open-source platform.