Service and Support
Rapid7 InsightAppSec customer service and support receive mixed feedback. Some users find the technical support very good, responsive, and knowledgeable. Others note challenges with time zones, the lack of a call option, and varying service quality depending on licensing. Some users appreciate the fast response and helpfulness, while others desire faster resolutions and more proactive assistance.
Deployment
Rapid7 InsightAppSec's initial setup is described as easy, quick, and straightforward. Most users mention it takes between 20 minutes to a few hours, with a low number of people required for deployment. Being a cloud-based tool simplifies the process, and comprehensive documentation aids in setup. Users appreciate the minimal complexity and rate the ease of setup highly, indicating that even non-IT personnel can handle it effectively.
Scalability
Rapid7 InsightAppSec is easily scalable due to its cloud-based nature. Users can expand by acquiring additional licenses, though this incurs extra costs. Many utilize it for various application sizes, with the ability to automate scans in the future. While some face occasional delays in onboarding, data retrieval, and scans, it suits medium to large enterprises. Deploying new applications is straightforward, and teams of various sizes can efficiently manage its usage.
Stability
Rapid7 InsightAppSec is stable with good performance and reliability, though internet interruptions can affect its functioning. Users experienced no major issues, except minor downtime during patches. They received timely notifications about planned downtime. Some experienced slower data fetching, while others had no bugs or glitches. The stability received ratings between six and eight out of ten, with some suggesting additional functions for the essential version. Rapid7 InsightAppSec is considered one of the popular players in its field.