ShoreTel Sky Reviews

Name: ShoreTel Sky
Brand: Mitel
Rating: 3.9 (7 reviews)

Vendor: Mitel

3.9 out of 5

7 reviews
80% willing to recommend

400 followers

What is ShoreTel Sky?

ShoreTel Sky have some useful features: ShoreTel Sky Communicator turns conference calls into active web sharing with video, presentation mode and more. ShoreTel Sky Mobility keeps you connected with deskphone features and functionality everywhere. ShoreTel Sky Advanced Application integrations amplify and enhance CRM and ERP functionality and ShoreTel Sky Contact Center improves the quality and quantity of profitable customer contacts.

Get the Unified Communications Buyer's Guide and find out what your peers are saying about ShoreTel Sky, Cisco Unified Communications and more!

ShoreTel Sky is the #7 ranked solution in top IP Telephony & Unified Communications solutions and #14 ranked solution in top Unified Communications solutions. PeerSpot users give ShoreTel Sky an average rating of 7.8 out of 10. ShoreTel Sky is most commonly compared to Cisco Unified Communications: ShoreTel Sky vs Cisco Unified Communications.

Buyer's Guide

Unified Communications

January 2025

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Helped 831,265 peers since 2012

Featured reviews

it_user202980

Director of Online Operations at a manufacturing company with 51-200 employees

Using Shortel sky has been great for our company. We have a normal to high employee turn over rate, especially in our sales dept. And having access to the shortel sky portal has made this simple for IT to make the changes Every time we hire a new employee, we can have them up and running in a…

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it_user173454

Infrastructure Expert at a computer software company with 51-200 employees

The Portal administrator tool is very easy to navigate and understand; this has to be my favorite feature. As far as functionality, the mobility, softphone, and deskphone options allow anyone to stay connected from any device. If I don't want to use my desk phone, I can pull up the mobility app on my iPad, Galaxy Note, or the softphone on my tablet.

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it_user155301

Recruiter with 1,001-5,000 employees

Mobile unit Allows us to work interactively through different locations. 5 years None. Customer Service: Excellent. Technical Support: Excellent.

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ShoreTel Sky mindshare

Product category:

As of January 2025, the mindshare of ShoreTel Sky in the Unified Communications category stands at 1.1%, down from 1.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Unified Communications

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ShoreTel Sky customers

Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus