Cisco Unified Communications vs ShoreTel Sky comparison

Cisco and Mitel are both solutions in the Unified Communications category. Cisco is ranked #1 with an average rating of 7.0, while Mitel is ranked #14. Cisco holds a 15.0% mindshare in UC, compared to Mitel’s 1.3% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 80% of Mitel users who would recommend it.

Cisco Unified Communications

Read 7 Cisco Unified Communications reviews

639 Views
550 Comparison Views

100% willing to recommend

ShoreTel Sky

Read 7 ShoreTel Sky reviews

79 Views
56 Comparison Views

80% willing to recommend

Cisco Unified Communications

ShoreTel Sky

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Unified Communications and ShoreTel Sky based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Cisco Unified Communications vs. ShoreTel Sky Report (Updated: December 2024).

Buyer's Guide

Cisco Unified Communications vs. ShoreTel Sky

December 2024

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Helped 824,067 peers since 2012

Categories and Ranking

Cisco Unified Communications

Ranking in Unified Communications

1st

Ranking in IP Telephony & Unified Communications

1st

Average Rating

8.6

Number of Reviews

Ranking in other categories

No ranking in other categories

ShoreTel Sky

Ranking in Unified Communications

14th

Ranking in IP Telephony & Unified Communications

8th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Unified Communications category, the mindshare of Cisco Unified Communications is 15.0%, up from 14.1% compared to the previous year. The mindshare of ShoreTel Sky is 1.3%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Featured Reviews

Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

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it_user155301

Recruiter with 1,001-5,000 employees

Great product, always adapting

Mobile unit Allows us to work interactively through different locations. 5 years None. Customer Service: Excellent. Technical Support: Excellent.

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See which vendors are best for you

Use our free recommendation engine to learn which Unified Communications solutions are best for your needs.

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824,067 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

University

14%

Computer Software Company

11%

Financial Services Firm

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with Cisco Unified Communications?

Sometimes, minor temporary issues can arise while updating the servers. These updates can cause bugs that lead to temporary issues. Although they do not have a major impact, these issues still need...

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What is your primary use case for Cisco Unified Communications?

It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the product company and the end customer. For example, if we are running a bank, the c...

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What is your experience regarding pricing and costs for Cisco Unified Communications?

The pricing varies based on the setup. ECCX has lower pricing for up to 400 users, whereas PCC is more expensive. Pricing increases based on requirements and features.

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Comparisons

Skype for Business vs Cisco Unified Communications

Compared 33% of the time

Fortinet FortiVoice vs Cisco Unified Communications

Compared 33% of the time

Cisco Jabber vs Cisco Unified Communications

Compared 12% of the time

Siemens OpenScape vs Cisco Unified Communications

Compared 9% of the time

Kamailio SIP Server vs Cisco Unified Communications

Compared 8% of the time

More Cisco Unified Communications Competitors

No data available

Product Reports

Buyer's Guide

Unified Communications

November 2024

Download Cisco Unified Communications product report

Buyer's Guide

Unified Communications

November 2024

Download ShoreTel Sky product report

Learn More

Cisco

Mitel

Overview

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

ShoreTel Sky have some useful features: ShoreTel Sky Communicator turns conference calls into active web sharing with video, presentation mode and more. ShoreTel Sky Mobility keeps you connected with deskphone features and functionality everywhere. ShoreTel Sky Advanced Application integrations amplify and enhance CRM and ERP functionality and ShoreTel Sky Contact Center improves the quality and quantity of profitable customer contacts.

Sample Customers

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus

Buyer's Guide

Cisco Unified Communications vs. ShoreTel Sky

December 2024

Free Report: Cisco Unified Communications vs. ShoreTel Sky

Find out what your peers are saying about Cisco Unified Communications vs. ShoreTel Sky and other solutions. Updated: December 2024.

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824,067 professionals have used our research since 2012.

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See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.