Technical support needs to be improved. I would like to see a graphical trace or view of the issues. It has to be in the simplest language because a lot of network and security operations people do not understand SSL. For the sake of smooth operations, there should be a graphical, easy naming convention for SSL. The GUI should give us easier access to those concerns, like a packet tracer. If somebody enters the host IP or the hostname then it will tell the administrator that there is a problem with a policy, or what is causing the issue. Again, it has to be in the simplest words because not all organizations can hire PKI experts. It depends on the organization because in banking they will have a PKI team and they understand these things well, but a lot of organizations do not have the same resources. Essentially, from an operations perspective, they have to come up with nice ways for operational personnel to easily and effectively manage it.
