Service and Support
Customer service and support for vRealize Network Insight is largely positive. Many users find support responsive, knowledgeable, and proficient in resolving queries swiftly. Some leverage channel resources instead. On-site technicians quickly obtain answers. A few cases note ongoing issues, particularly with communication barriers. After Broadcom's acquisition, some difficulties with documentation and contacts were mentioned. However, VMware is generally regarded as helpful and competent, particularly during deployment and upgrades.
Deployment
Many found vRealize Network Insight's initial setup straightforward, easy, and quick, often completed in a few hours or less. Some users noted the need for advanced setup guidance, but generally, deploying it involved minimal challenges. Documented instructions were helpful, and the appliance-based setup was user-friendly. While some needed expert assistance for upgrades, others managed on their own with success. The consistency across VMware tools facilitated adaptation, despite occasional configuration complexities.
Scalability
vRealize Network Insight is highly regarded for its scalability, with users noting its capacity to add nodes as environments grow. Many in medium-sized businesses find it capable of scaling horizontally and vertically without issues. It suits environments from small businesses to large companies, adapting well as needs expand. Some are yet to test its limits extensively, but those who have find it responsive and efficient, accommodating additional demands smoothly.
Stability
The stability of vRealize Network Insight receives positive feedback with many users highlighting it as stable, reliable, and performing as expected. Users frequently note no issues, crashes, or downtime, with updates improving performance over time. Some mention minor glitches in the Web UI, but these are often described as cosmetic. While some uncertainties exist regarding full-scale deployment, most feedback emphasizes the solid and dependable nature of the system, often rating stability at the highest level.