Service and Support
WALLIX Bastion's customer service and support receive mixed opinions. Many find technical support knowledgeable and responsive, although precision in answers varies. They offer various support options, including 24/7 availability, with a ticket system in multiple languages like English, French, and Russian. Local and remote support efforts are noted positively, but decision-making during corrections presents challenges for some users. Support in different regions, such as West Africa, provides accessible assistance.
Deployment
WALLIX Bastion's initial setup is often described as straightforward and simple. It typically ranges from hours to a few days depending on complexity and user experience. Some find it requires minimal time, while others note that integration or complicated configurations extend the process. It rates eight out of ten, with some tasks needing command lines. Deploying in different environments affects timeframes, with complex settings taking up to five days.
Scalability
WALLIX Bastion demonstrates varied scalability capabilities across different contexts. While it can manage extensive and complex environments, scaling in certain scenarios, such as during mergers, can be challenging. Users indicate that additional packages might be necessary for higher scalability. They typically rate its scalability between seven and nine out of ten. In Nigeria, it garners interest and growth among organizations, while currently supporting large user bases amongst several companies.
Stability
WALLIX Bastion is noted for its steadfastness with a robust architecture and seamless functionality. Multiple organizations rate its stability highly, often scoring it an eight out of ten. While lacking some features compared to other leading solutions, it serves well within large institutions, such as banks in Nigeria. Stability is emphasized, with successful implementation observed over extended use periods, accommodating numerous users efficiently within each company.