Service and Support
WALLIX Bastion customer service is highly regarded for its diverse language support, offering assistance in English, French, and Russian. Clients find their technical team responsive and capable, though responses occasionally lack precision. Service availability varies based on subscription, with options for weekday or 24/7 assistance. Regional offices, including West Africa, enhance accessibility. Users benefit from 24/7 support, although resolution delays and decision-making challenges occur. The system facilitates both local and remote support efficiently.
Deployment
Initial setup of WALLIX Bastion is largely straightforward and quick, often requiring only a few hours to days depending on user expertise and environment complexity. Some describe integration as seamless, while others mention challenges, especially with Microsoft or complex setups. Deployment can range from minutes to several months, with performance stabilization potentially extending the timeline. Regardless, experienced users find the deployment not complex and manageable within a shorter timeframe.
Scalability
WALLIX Bastion demonstrates moderate to high scalability, adaptable with package selection. The platform efficiently manages various assets in diverse environments without needing additional client tools. Despite its limitations in certain scaling scenarios, entities in Nigeria and beyond are showing increasing interest and usage. It is rated between seven and nine out of ten for scalability, with some having thousands of users.
Stability
WALLIX Bastion is very stable and highly scalable, often rated eight out of ten in terms of stability. With a robust architecture and seamless usage, it has been adopted by many large organizations, including banks within Nigeria. Users range between 50 to 100 per company. Although it has fewer features than leading PAM solutions, its reliability sets it apart. Some note stability linked to internet connectivity could pose challenges in certain architectures.