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WatchGuard AuthPoint Reviews

Vendor: WatchGuard
4.3 out of 5
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What is WatchGuard AuthPoint?

WatchGuard's multi-factor authentication (MFA) solution not only helps to reduce the likelihood of network disruptions and data breaches arising from lost or stolen credentials, but we deliver this important capability entirely from the Cloud for easy set-up and management. AuthPoint goes beyond traditional 2-Factor Authentication (2FA) by considering innovative ways to positively identify users, and our large ecosystem of 3rd party integrations means that you can use MFA to protect access to the network, VPNs, and Cloud applications. Even non-technical users find the AuthPoint mobile app easy and convenient to use!

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Buyer's Guide
WatchGuard AuthPoint
October 2024
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Helped 816,406 peers since 2012

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WatchGuard AuthPoint mindshare

As of November 2024, the mindshare of WatchGuard AuthPoint in the Authorization Software category stands at 2.4%, down from 3.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
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Key learnings from peers

Valuable Features

Push authentication is highly compatible and valuable. Users need only a smartphone and an app, eliminating the need for a hardware token. Personal notifications and the approvals feature operated by one button are easy to use. Token-based two-factor verification for user logins is effective. Workforce authentication and security are strong. Push notifications improve user experience. Integration with the mobile app works well. WatchGuard firewall offers security with features like UDP, block filters, web filtering, and GeoBlock.
  • "The WatchGuard firewall includes many security features, such as UDP, block filters, web filtering, and GeoBlock."
  • "The initial setup is very simple."
  • "The integrations are good."

Room for Improvement

WatchGuard AuthPoint needs better cloud documentation and video tutorials. Users suggest enhancing the locking period, implementing zero trust with more details, and adding laptop management capability. More admin functionalities and less end-user control are desired. Improvement areas include external authentication for Office 365, full visibility into cybersecurity status, tagging processes for VPN security, restricting remote user privileges, and integrating firewall features. Configuration is simple with WatchGuard.
  • "The solution should implement a tagging process, which will provide an extra layer of security for the devices connected to the VPN."
  • "It's not so simple to configure."
  • "The product must enable administrators to restrict the privileges of remote users."

ROI

Investments in WatchGuard AuthPoint resulted in significant cost savings and enhanced security for organizations. User experiences highlighted improved authentication processes, leading to reduced time spent on resolving access issues. The streamlined setup and straightforward integration with existing systems decreased operational costs. Enhanced user interoperability ensured higher productivity levels. Additionally, users reported that deploying WatchGuard AuthPoint increased compliance with security regulations and reduced the risk of unauthorized access.

Pricing

Pricing for WatchGuard AuthPoint is approximately $3 per user annually with licenses available for 1 or 3-year terms. The product's pricing is generally viewed as reasonable, though some find it expensive. The offering includes a basic package, with additional features like endpoint detection or full security requiring upgrades to more comprehensive plans like Total Security.
  • "We got the product at a low price."
  • "The pricing, I believe, is around $3 a user a year. It is quite reasonable."

Popular Use Cases

Organizations primarily utilize WatchGuard AuthPoint for multifactor authentication, especially for VPN connections and securing remote work. It is implemented to protect sensitive and personal data, integrated with platforms like AWS and Office 365, and enhance security for banking clients and VPN users. AuthPoint is also used for mobile device authentication and integrates seamlessly with local gateways, Active Directory, and various user groups.

Service and Support

Customer service and support of WatchGuard AuthPoint are generally positive. They find the team responsive, technically skilled, and quick in resolving issues. Some users highlight exceptional accuracy and fast fixes. However, there is a preference for more knowledgeable support personnel over just documentation sharing. Language can be a minor issue for non-English speakers, but it is manageable.

Deployment

Initial setup for WatchGuard AuthPoint is straightforward and quick. Customers mention it takes between 10 minutes to three hours, depending on user count and features configured. General networking knowledge is helpful. The process entails installing gateway software, linking licenses, and using clear wizards and tutorials. Some users may require support calls. Users appreciate vendor support and resources to ease the deployment.

Scalability

WatchGuard AuthPoint scales easily, supporting over 100 users. Users can start with five licenses and expand as needed. Companies have scaled from one to fifty users, purchasing licenses directly or through partners. The solution integrates suppliers for added security and GDPR compliance. Users rate scalability highly, with scores of eight and nine out of ten.

Stability

WatchGuard AuthPoint is described as stable by users due to its on-premise RADIUS server and Active Directory integration. Users point out the ease of Windows implementation and the stability of the cloud version. No issues like lag, crashes, or downtime were reported. Stability ratings include eight and nine out of ten from different users.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our WatchGuard AuthPoint Buyer's Guide for additional reliable information.

Learn more about WatchGuard AuthPoint

WatchGuard AuthPoint was previously known as AuthPoint.

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WatchGuard AuthPoint customers

Ellips, Mednet, Diecutstickers.com, Fletchers Solicitors

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