SOC Manager at a media company with 1,001-5,000 employees
Sep 5, 2019
Based on previous equipment that we had, it's amazing that this device can do what it can do in a 1U form factor. The devices that we have right now have never gone over capacity and we've actually mitigated some pretty large attacks.
The primary benefit that we see from their systems is that their filtering technology has the ability to detect and drop the malicious traffic from the legitimate traffic with a high success rate. That, in combination with the very small effort needed to manage their systems, are the two most important benefits to us.
Director of IT Networks at a comms service provider with 201-500 employees
Sep 15, 2019
The response time to an attack is instant. We've used some outsourced solutions in the past, out in the cloud, that weren't so quick. But it's all within our control now. We control how fast it mitigates.
We selected the solution because of its programmable automated defense using RESTful API. We didn't want to connect to the box. We wanted to be able to do some automation. We wanted to have our own portal because we wanted to connect our customers to our own UI using the A10 API. It has been good and exactly what we need.
Ethernet IP Engineer at a comms service provider with 11-50 employees
Sep 10, 2019
The solution has reduced the amount of manual intervention required during an attack. We have the inline solution and when it comes to the customers that we have on it, it has saved us some troubleshooting time.
The GUI is very use-friendly. You can configure it through CLI or GUI, they give you an option to choose. It's a good solution in terms of the appliance itself. It's very light compared to other brands that offer DDoS solutions.
SOC Manager at a media company with 1,001-5,000 employees
Sep 5, 2019
We currently do not use the solution's machine-learning-powered Zero-day Automated Protection because of an issue with it... We also use the aGalaxy platform, which is a management platform for the TPS devices. The issue is that some TPS features were added at the TPS level but weren't carried over to aGalaxy, and we manage all of our devices through aGalaxy. So we can't actually use some of the new features that are available on the TPS because that functionality doesn't exist in aGalaxy. That is one of my biggest complaints.
Director of IT Networks at a comms service provider with 201-500 employees
Sep 15, 2019
The last issue we had to contact them about was just a question of a false-positive. The A10 system wasn't supposed to decide what is a false-positive. So if we send it good traffic, it's supposed to just pass that good traffic through. But we opened this last ticket because the A10 did block some of the good traffic. Their support had to tweak it a little bit, but it wasn't anything that took a long time.
The upgrade process for the boxes is not efficient. We have to go through the A10 aGalaxy where we have issues, like timeouts. They told me it was fixed in the latest version, but I tried to do it on the Portal and it is not working all the time.
Ethernet IP Engineer at a comms service provider with 11-50 employees
Sep 10, 2019
If there's one aspect of A10 that needs improvement it would be the training. All of their training is done online, at least in what we've been exposed to. I would like to have a classroom environment for training... It would give [people] a chance to provision it.
The problem here is when you buy another box from A10, they want to put Thunder TPS to run, and it works okay, after which we cannot block it for another solution to be used, which is a problem for me where improvements are needed.
They have a cloud scrubbing feature that redirects the traffic if the on-prem appliance can't accommodate a large amount of traffic but it's not available where we are.
