Try our new research platform with insights from 80,000+ expert users
it_user628032 - PeerSpot reviewer
Senior Security Analyst at a tech company with 10,001+ employees
MSP
The most valuable features are caching, DDoS protection, and a web application firewall.

What is most valuable?

  • Caching
  • DDoS protection
  • Web application firewall

How has it helped my organization?

It provides our customers with offload and protection for their environments.

What needs improvement?

They should allow for multiple security configurations in one account which will enhance the scalability.

For business partners/resellers, there are minor issues that you can encounter when switching between the customer environments.

For how long have I used the solution?

I have used this solution for around two years.

Buyer's Guide
Akamai App and API Protector
November 2024
Learn what your peers think about Akamai App and API Protector. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

This product is rock solid. We did not encounter any outages in the two years that I have been using it.

What do I think about the scalability of the solution?

From a managed service perspective, improvements can be made when you have to deal with multiple customers/environments.

Single customer environment: You may need to compromise in some features. For example, when deploying very large environments, that have different technologies underneath. (Ten or more sites.)

Multiple teams: There is only one security configuration that can hold several WAF policies and it can be shared among all sites. Each site can have its own site configuration. It can configure different aspects, as compared to the security configuration.

How are customer service and support?

I would give the technical support a rating of 7/10. It is not consistent and it depends on the level of expertise of the support staff member who is assigned to your case.

How was the initial setup?

The setup depends on the skill level of the 'customer'. If you are familiar with the concept of a load balancer and are familiar with HTTP SSL/TLS and all of their respective implications, then it is straightforward and intuitive.

What other advice do I have?

First of all, in this day and age, DDoS protection is a must.

Akamai is a very reliable provider and a very safe bet that will suit most environments' needs.

This product is great, once it is fine-tuned. Be ready to spend some time to get all the noise filtered out each time you launch a new application on the platform.

Make sure you know how your applications behave. Have a solid grasp on HTTP(S)-related concepts and technologies.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are business partners/resellers/managed service offerings
PeerSpot user
Security82ff - PeerSpot reviewer
Security Architect at a retailer with 10,001+ employees
Real User
Keeps our sites up through any size of attack, but some of the dashboards could be better
Pros and Cons
  • "It is scalable for DDoS."
  • "There are some issues with pushing configurations across a network. It still takes about 20 minutes and that means to retract it's another 20 minutes."

What is our primary use case?

We use it for website protection.

How has it helped my organization?

In terms of mean time to detect, what we usually see is that it mitigates. It has also improved staff productivity be about 20 percent.

What is most valuable?

  • It is scalable for DDoS.
  • Keeps our sites up through any size of attack.
  • It has a good breadth of controls.
  • From a general security platform perspective, it's quite nice. It allows you to have rotating blacklists.

What needs improvement?

  • I would like to see some non-related reputation categories. If they had some way of detecting activity on their platform, that would be helpful.
  • Web request analytics is hard to do between them and us.
  • There are some issues with pushing configurations across a network. It still takes about 20 minutes and that means to retract it's another 20 minutes.
  • Also, some of their monitoring dashboards that show us what's hitting us, and with which we analyze, have room for improvement.

What do I think about the stability of the solution?

It has been very stable. We've had no problems with it.

How are customer service and technical support?

Technical support has been wonderful for us.

Which solution did I use previously and why did I switch?

Before Akamai we didn't have a solution. With Akamai, we get the speed we need.

What was our ROI?

I don't have discrete datapoints, but there is an advantage to having this kind of service where we don't have to track things ourselves.

What other advice do I have?

Keep your eyes open. There are a lot of solutions out there. You can even see products being deployed in the public cloud, which is nice for scaling up. Keep your eyes on the horizon. There's a lot to look forward to.

For Kona, we use several products, including their Site Acceleration Services. Our security maturity is very different from when we first started using Akamai.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Akamai App and API Protector
November 2024
Learn what your peers think about Akamai App and API Protector. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
PeerSpot user
Infrastructure Manager at a tech vendor
Vendor
The Site Defender service helps prepare, respond, and optimize against modern-day web attacks, but the combination of cloud security solutions could be improved.

Valuable Features:

Cloud security solutions

Improvements to My Organization:

Site Defender service helps prepare, respond, and optimize against modern-day web attacks.

Room for Improvement:

Cloud security solutions combination

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IT Systems & Operations Manager at a leisure / travel company with 1,001-5,000 employees
Real User
It's a solution that's a less expensive alternative to other CDN and DDOS providers.

Valuable Features

It's a very good solution.

It's a clear cheaper alternative to others expensive CDN and DDOS solutions.

Many sites are working with Akamai now.

Use of Solution

I've been working with them for 10 months.

Customer Service and Technical Support

Customer Service:

Excellent and quick support.

Technical Support:

Excellent and quick support.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Akamai App and API Protector Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Akamai App and API Protector Report and get advice and tips from experienced pros sharing their opinions.