We use Akamai Kona for our cloud services.
Co-Founder and CEO at PT Eugenea Kreasi Utama
Powerful and feature-rich, but the technical support is slow to respond
Pros and Cons
- "The features are powerful and better than F5."
- "Support and the pricing need to improve."
What is our primary use case?
What is most valuable?
The features are powerful and better than F5. I would rate the features a nine out of ten.
What needs improvement?
Support and the pricing need to improve. I would rate this area a six out of ten.
For how long have I used the solution?
Buyer's Guide
Akamai App and API Protector
December 2024
Learn what your peers think about Akamai App and API Protector. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
How are customer service and support?
Technical support is very slow to respond.
Which solution did I use previously and why did I switch?
Previously, we were not using any other solution.
What's my experience with pricing, setup cost, and licensing?
Akamai is very expensive. It is more expensive than F5.
What other advice do I have?
I would rate Akami Kona Site Defender a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Security Architect at a retailer with 10,001+ employees
Keeps our sites up through any size of attack, but some of the dashboards could be better
Pros and Cons
- "It is scalable for DDoS."
- "There are some issues with pushing configurations across a network. It still takes about 20 minutes and that means to retract it's another 20 minutes."
What is our primary use case?
We use it for website protection.
How has it helped my organization?
In terms of mean time to detect, what we usually see is that it mitigates. It has also improved staff productivity be about 20 percent.
What is most valuable?
- It is scalable for DDoS.
- Keeps our sites up through any size of attack.
- It has a good breadth of controls.
- From a general security platform perspective, it's quite nice. It allows you to have rotating blacklists.
What needs improvement?
- I would like to see some non-related reputation categories. If they had some way of detecting activity on their platform, that would be helpful.
- Web request analytics is hard to do between them and us.
- There are some issues with pushing configurations across a network. It still takes about 20 minutes and that means to retract it's another 20 minutes.
- Also, some of their monitoring dashboards that show us what's hitting us, and with which we analyze, have room for improvement.
What do I think about the stability of the solution?
It has been very stable. We've had no problems with it.
How are customer service and technical support?
Technical support has been wonderful for us.
Which solution did I use previously and why did I switch?
Before Akamai we didn't have a solution. With Akamai, we get the speed we need.
What was our ROI?
I don't have discrete datapoints, but there is an advantage to having this kind of service where we don't have to track things ourselves.
What other advice do I have?
Keep your eyes open. There are a lot of solutions out there. You can even see products being deployed in the public cloud, which is nice for scaling up. Keep your eyes on the horizon. There's a lot to look forward to.
For Kona, we use several products, including their Site Acceleration Services. Our security maturity is very different from when we first started using Akamai.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Akamai App and API Protector
December 2024
Learn what your peers think about Akamai App and API Protector. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Infrastructure Manager at a tech vendor
The Site Defender service helps prepare, respond, and optimize against modern-day web attacks, but the combination of cloud security solutions could be improved.
Valuable Features:
Cloud security solutions
Improvements to My Organization:
Site Defender service helps prepare, respond, and optimize against modern-day web attacks.
Room for Improvement:
Cloud security solutions combination
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Systems & Operations Manager at a leisure / travel company with 1,001-5,000 employees
It's a solution that's a less expensive alternative to other CDN and DDOS providers.
Valuable Features
It's a very good solution.
It's a clear cheaper alternative to others expensive CDN and DDOS solutions.
Many sites are working with Akamai now.
Use of Solution
I've been working with them for 10 months.
Customer Service and Technical Support
Customer Service:
Excellent and quick support.
Technical Support:Excellent and quick support.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Akamai App and API Protector Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2024
Product Categories
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Buyer's Guide
Download our free Akamai App and API Protector Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
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