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Akamai App and API Protector vs NetScaler comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 30, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
Cloudflare WAF offers quick ROI, crucial protection for e-commerce, saves bandwidth, and balances cost with valuable free features.
Sentiment score
4.8
Akamai App and API Protector offers superior traffic management, security, and cost savings for large infrastructures, despite higher costs.
Sentiment score
8.1
NetScaler ensures data security and operational efficiency, providing significant cost savings and stability for medium enterprises.
My experience with the pricing or licensing of Cloudflare Web Application Firewall is that many features can be accessed for free, so the pricing is definitely reasonable.
Owner at Hga consulting
 

Customer Service

Sentiment score
6.3
Cloudflare WAF support is mixed; responsive for some, but Indian customers face call availability and administrative issues.
Sentiment score
7.7
Customer service is excellent, while technical support has mixed reviews with praise for expertise but needs improved availability.
Sentiment score
6.1
Citrix support is responsive and knowledgeable, though some users report delays and prefer direct access to experienced engineers.
I would rate the technical support with Cloudflare as excellent every time I've had to contact them.
Owner at Hga consulting
The technical support of Cloudflare Web Application Firewall rates between five and seven at maximum.
IT Manager at Amla Commerce
 

Scalability Issues

Sentiment score
7.7
Cloudflare Web Application Firewall offers impressive scalability and automated management, but additional features may incur costs for smaller organizations.
Sentiment score
7.8
Akamai App and API Protector excels in scalability, seamlessly handling extensive user demands and large-scale deployments with stability.
Sentiment score
7.8
NetScaler is praised for high scalability and flexibility, despite some challenges with licensing complexity and multi-tenancy support.
The scalability of Cloudflare Web Application Firewall rates between 8 to 9, as it depends upon the use cases and what exactly the client needs.
IT Manager at Amla Commerce
 

Stability Issues

Sentiment score
8.2
Cloudflare Web Application Firewall is praised for stability, high performance, effective protection, daily use, and minimal downtime.
Sentiment score
8.1
Akamai App and API Protector is highly stable and reliable, with no reported outages or issues over years of use.
Sentiment score
7.6
NetScaler is highly rated for stability and performance, with some recommending regular maintenance for optimal reliability.
 

Room For Improvement

Cloudflare WAF needs feature enhancements, better usability, improved support, advanced DDoS protection, and solutions for latency and alerts.
Akamai App and API Protector needs enhancements in flexibility, UI, customer support, documentation, and advanced protection features.
NetScaler needs improvements in usability, stability, security integration, and support while enhancing documentation, pricing transparency, and deployment processes.
Cloudflare will check the order of the message, and if you, as a customer, are not connected or have some kind of network issue, when you reconnect, you will receive the latest state and missing updates.
CTO at PlayNirvana
The product can improve by having more multitenancy capability, which is currently not available.
Network Architect at a computer software company with 11-50 employees
I think they're doing a good job with DNS and as support for any domains that I create or that my clients create, it's mandatory for me to ensure they have Cloudflare as their DNS provider.
Owner at Hga consulting
 

Setup Cost

Cloudflare Web Application Firewall offers affordable, flexible pricing with no upfront costs, noted for competitiveness and included support services.
Akamai App and API Protector is expensive yet considered worth the cost by large enterprises for its quality services.
NetScaler pricing is high but offers strong features; cost-saving options include alternatives or negotiating multi-year subscriptions.
 

Valuable Features

Cloudflare Web Application Firewall provides comprehensive security features, easy setup, scalability, and competitive pricing with praised performance and stability.
Akamai App and API Protector delivers scalable security, ease of use, and cost-effective protection with advanced features like DDoS defense.
NetScaler provides flexible deployment, security enhancements, and integration with Citrix for efficient application delivery and robust traffic management.
The custom rules and the geo-redundant geographical rule feature, which allows me to implement geographical rules for customers, add significant value.
Network Architect at a computer software company with 11-50 employees
All the DNS and everything is routed through Cloudflare, so anybody coming to any of the sites has to go through Cloudflare first, making them the first wall of defense.
Owner at Hga consulting
We are in the gambling business, in the betting business, so we have constant daily DDoS attacks, and it's always working fine.
CTO at PlayNirvana
The area in which Akamai excels compared to other competitors with a WAF is in threat intelligence, as threats continually evolve, requiring ongoing updates to backend algorithms to effectively capture smart bots.
Privacy & Risk Management Vice President, Information Security at a computer software company with 501-1,000 employees
 

Categories and Ranking

Cloudflare Web Application ...
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Ranking in Web Application Firewall (WAF)
7th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Akamai App and API Protector
Ranking in Web Application Firewall (WAF)
16th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
29
Ranking in other categories
Distributed Denial-of-Service (DDoS) Protection (8th), Cloud and Data Center Security (12th)
NetScaler
Ranking in Web Application Firewall (WAF)
10th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
107
Ranking in other categories
Application Delivery Controllers (ADC) (1st), Network Management Applications (4th)
 

Mindshare comparison

As of February 2026, in the Web Application Firewall (WAF) category, the mindshare of Cloudflare Web Application Firewall is 5.6%, down from 6.6% compared to the previous year. The mindshare of Akamai App and API Protector is 3.0%, down from 3.4% compared to the previous year. The mindshare of NetScaler is 4.1%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Web Application Firewall (WAF) Market Share Distribution
ProductMarket Share (%)
Cloudflare Web Application Firewall5.6%
NetScaler4.1%
Akamai App and API Protector3.0%
Other87.3%
Web Application Firewall (WAF)
 

Featured Reviews

DB
CTO at PlayNirvana
Advanced security reporting has protected high-traffic betting platforms from constant attacks
I don't see room for improvement to Cloudflare Web Application Firewall. One thing I don't know much about because we have a dedicated IT team for that, and I'm not involved with Cloudflare much anymore. But if I were to compare them to F5, I would like to see more features that F5 offers. F5 has an option to bring the whole infrastructure, the whole WAF and all their packages, Bot Management, and everything else on your infrastructure. You need to install certain services from their side, and then you can choose if you would like requests to hit your servers immediately or if requests need to be proxied through F5 backbone. That would be a nice addition because we have 90% of the traffic as legit traffic coming from whitelisted servers. If it comes from whitelisted servers, I don't need to go every request through the backbone; I could easily just IP whitelist everything. Then I could maybe have Bot Management on my infrastructure that drastically reduces the price of Cloudflare. I would like to see Push CDN more improved in the next release of Cloudflare Web Application Firewall. And maybe something similar to Pushpin that Fastly has, which is an option where you can push messages that then can be scaled globally over the network. From our perspective, if we have a listener that listens for stock updates, I would just need to have one processor that pushes those updates to the Cloudflare API, and then Cloudflare would broadcast that message to all listeners. Cloudflare will check the order of the message, and if you, as a customer, are not connected or have some kind of network issue, when you reconnect, you will receive the latest state and missing updates.
Gavin Pinho - PeerSpot reviewer
Privacy & Risk Management Vice President, Information Security at a computer software company with 501-1,000 employees
Has provided strong protection against evolving threats but still needs support for configuration fine-tuning
The standout features of Akamai App and API Protector are rooted in it being the Web Application Firewall, where all traffic gets scanned, including the implementation of web firewall rules, and after this phase, traffic proceeds through the BMP, which is Bot Management. Akamai App and API Protector exceeds expectations in terms of AI capabilities, and it genuinely combines a plethora of advanced features. The area in which Akamai excels compared to other competitors with a WAF is in threat intelligence, as threats continually evolve, requiring ongoing updates to backend algorithms to effectively capture smart bots, and Akamai's commitment in that regard is backed by an excellent team, while other providers are still catching up.
LD
Information Technology Division Director at Ethiopian Roads Administration
Offers better visibility into user sessions compared to other solutions
Improvements are needed to address the issue of machines becoming unregistered, ensuring stability for end users. Troubleshooting with Citrix support can be challenging, so clearer diagnostics would be beneficial. As for global server load balancing, it works well on-premises, depending on user volume and service stability. Overall, it's satisfactory for us.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
9%
Financial Services Firm
8%
Comms Service Provider
7%
Financial Services Firm
18%
Computer Software Company
8%
Performing Arts
7%
Comms Service Provider
7%
Computer Software Company
12%
Government
9%
Manufacturing Company
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise6
Large Enterprise6
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise7
Large Enterprise18
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise23
Large Enterprise57
 

Questions from the Community

What needs improvement with Cloudflare Web Application Firewall?
I don't really use the rule-based logic feature or utilize the WAF's ability to scale as a cloud-based service. I don...
What is your primary use case for Cloudflare Web Application Firewall?
I'm using Cloudflare Web Application Firewall on all my domains and any client domains I have; I set them up with a C...
What is your experience regarding pricing and costs for Akamai Web Application Protector?
The price is higher than others. It could be about 80% to 70% more expensive than other tools. So, it’s not just a sl...
What needs improvement with Akamai Web Application Protector?
There are no significant areas for improvement on the WAF side or for Akamai App and API Protector solution; they are...
What is your primary use case for Akamai Web Application Protector?
The main use case for Akamai App and API Protector is serving as the WAF, Web Application Firewall.
What do you like most about Citrix ADC?
The most valuable feature for us is the application firewalling in Citrix NetScaler, ensuring only valid traffic ente...
What is your experience regarding pricing and costs for Citrix ADC?
After deployment, Citrix Netscaler shifted to a subscription-based license scheme for support, which is slightly more...
What needs improvement with Citrix ADC?
Citrix NetScaler is a robust product, but mastering it requires significant learning and training due to its complexi...
 

Also Known As

Cloudflare WAF
Akamai Web Application Protector, Akamai Kona Site Defender, Akamai Kona DDoS Defender
Citrix ADC, Citrix NetScaler VPX, NetScaler Console, NetScaler Web Application Firewall, NetScaler VPX - Customer Licensed
 

Overview

 

Sample Customers

crunchbase, udacity, marketo, okcupid, zendesk
Douglas Omaha Technology Commission, ZALORA, PrintPlanet
ABB Schweiz, Aer Lingus, AIDS Healthcare Foundation, Amnet Technology Solutions, Aramex International, Ascenty, Atos, Autodesk
Find out what your peers are saying about Akamai App and API Protector vs. NetScaler and other solutions. Updated: February 2026.
882,813 professionals have used our research since 2012.