We compared Akamai and Cloudflare based on our user's reviews in several parameters.
In summary, the key differences between Akamai and Cloudflare are highlighted in user feedback regarding their valuable features, customer service, implementation duration, pricing, return on investment, and areas for improvement. While Akamai is praised for exceptional performance, speed, and personalized solutions, Cloudflare stands out for its robust security measures, user-friendly interface, and efficient caching capabilities. Akamai receives positive feedback for its responsive customer service, competitive pricing, and positive ROI, while Cloudflare is commended for its real-time threat detection, flexible scalability, and reasonable cost. Areas for enhancement on Akamai include improving performance and speed, customer support, and analytics features, while Cloudflare could benefit from enhancements in network performance, user interface, documentation, customization options, pricing transparency, and integration with other services.
Features: Akamai's valuable features include exceptional performance, reliable content delivery, advanced security, efficient caching, and comprehensive analytics. On the other hand, Cloudflare offers robust security, reliable content delivery, efficient caching, user-friendly interface, enhanced website performance, protection against DDoS attacks, SSL support, easy DNS management, extensive analytics, real-time threat detection, and flexible scalability.
Pricing and ROI: When comparing the setup cost between Akamai and Cloudflare, both products are considered to have minimal and straightforward setup costs. Akamai offers flexible and customizable licensing options, accommodating different business needs. Cloudflare's licensing experience is smooth and satisfactory, with no expressed concerns or issues., Akamai users reported positive ROI with improved website performance and security, scalable and reliable platform. Cloudflare users also experienced positive ROI including improved website performance, increased security, and user-friendly interface.
Room for Improvement: Akamai could improve its performance and speed, user interface and navigation, customer support and responsiveness, occasional latency issues, and reporting and analytics features. Cloudflare could benefit from enhancements in network performance, user interface, documentation and support, customization options, pricing transparency, and integration with other services.
Deployment and customer support: Based on user feedback, both Akamai and Cloudflare have varying durations for establishing a new tech solution. However, Cloudflare emphasizes the importance of evaluating the context in which these terms are used, suggesting possible differences in deployment and setup phases., Akamai's customer service is highly praised for their responsive and efficient assistance, personalized solutions, and commitment to customer satisfaction. Cloudflare is commended for their exceptional assistance, quick and knowledgeable responses, and reliable and efficient support.
The summary above is based on 29 interviews we conducted recently with Akamai and Cloudflare users. To access the review's full transcripts, download our report.
"This solution can be used for web , video and media caching and streaming."
"The solution's most valuable feature is that it has been quite helpful in our company, especially when it comes to applications needing updates frequently."
"With 300 servers deployed worldwide, it's highly scalable and is the best web application firewall on the market."
"The worldwide reach of the Akamai CDN is one of the key values of this CDN and the agreements worldwide that they keep running."
"The solution's technical support is very prompt and good."
"If an attacker conducts an attack, we can check what query he is running and whether he wants to see our password or any other files."
"Akamai is leveraged by many top-level businesses, ensuring reliability and support in case of outages or issues."
"Akamai's scalability is good."
"Many websites require an SSL certificate because they sell stuff and want SSL. Cloudflare comes with an SSL certificate built in. It's automatic. You sign yourself up for Cloudflare, and an SSL certificate automatically protects your website. You don't necessarily need a certificate if you have a connection between your website and your host, the server, Cloudflare, and the host."
"It is easier to configure and develop documentation to see how we have configured firewalls."
"The web application firewall brought us good security and a view of the accesses/blocks of the entire domain and subdomain that were accessed both by region (country) and IPs."
"DDoS attacks target unprotected machines. Cloudflare detects and stops these attacks using internal systems. It identifies incoming DDoS attacks, issuing challenges or blocking them immediately."
"I rate its stability a ten out of ten."
"The simplicity of the overall dashboard makes it a great product for a user like me who has less understanding of the internet than a developer or other more technical people. It gives me peace of mind. I also love the easy customization of the Page Rules."
"The most valuable feature of Cloudflare is that it has a free version. They give us the free version with the anti-DDoS features and also the load balancing solution."
"The UI is good."
"It would be better if we could be notified about specific attacks."
"When we open tickets, we have a delay in response times."
"Caching strategy is an area with certain shortcomings in the solution where improvements are required."
"Akamai should improve its integrations."
"The solution could offer more integrations."
"While it's great for solutions with high scalability, like global e-commerce, it's not really built for small and medium-sized businesses (SMBs). It has too many options and can be complex for SMBs to utilize."
"I'd like to see improvements in log files and data visualizations within the interface."
"I'd like to see more Web 3.0 and IoT solutions."
"I think the APIs are a little bit hard for us to work with. The APIs could be more open so that we could integrate better with our SolarWinds or our monitoring solution."
"Technical support is lacking."
"I would like Cloudflare to offer a dedicated account manager for large enterprise clients like us."
"Latencies are always a problem."
"The timing aspect can lead to it being considered overpriced. This is a particular concern we have with Cloudflare, as they may struggle with accurately detecting the client."
"The reporting can definitely be improved to offer a lot more explanation on something that may have happened or has actually happened."
"Support response time could be improved."
"There are some issues with the CDN services."
Akamai is ranked 3rd in CDN with 18 reviews while Cloudflare is ranked 1st in CDN with 56 reviews. Akamai is rated 9.0, while Cloudflare is rated 8.4. The top reviewer of Akamai writes "An easy to setup product offering multiple useful functionalities under a single package". On the other hand, the top reviewer of Cloudflare writes "It's easy to set up because you point the DNS to it, and it's working in under 15 minutes". Akamai is most compared with Azure Front Door, Imperva DDoS, Amazon CloudFront, Fastly and AWS Global Accelerator, whereas Cloudflare is most compared with Azure Front Door, Imperva DDoS, AWS Shield, Microsoft Azure Application Gateway and Arbor DDoS. See our Akamai vs. Cloudflare report.
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