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Akamai pros and cons

Vendor: Akamai
4.4 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Akamai is highly scalable with 300 servers deployed worldwide.
Ease of use and simple integration are valuable features of Akamai.
Akamai's WAF is recognized as the best feature, surpassing its CDN capabilities.
Akamai's technical support is prompt and professional.
Akamai offers a comprehensive view of infrastructure, particularly from a security perspective.

CONS

Akamai support response times are very slow, causing delays in issue resolution.
There is a need for more Web 3.0 and IoT solutions within Akamai services.
Improvements in integrations and the need for Akamai to provide its own cloud services are necessary.
Pricing and cost considerations require attention, especially for small and medium-sized businesses and region-based pricing.
Enhancements in the security aspect of Akamai, including the web application firewall and API security, are needed.
 

Akamai Pros review quotes

AM
Project Manager at Grupo Telecom
Jun 21, 2018
The worldwide reach of the Akamai CDN is one of the key values of this CDN and the agreements worldwide that they keep running.
reviewer1760322 - PeerSpot reviewer
Consultant at a tech services company with 51-200 employees
Jan 14, 2022
This solution can be used for web , video and media caching and streaming.
reviewer1870443 - PeerSpot reviewer
Head Of Digital Engineering Director at a media company with 10,001+ employees
May 30, 2022
Akamai provides low-latency throughput.
Learn what your peers think about Akamai. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
879,455 professionals have used our research since 2012.
reviewer1245303 - PeerSpot reviewer
Senior Consultant CDN at a comms service provider with 10,001+ employees
Aug 22, 2022
With 300 servers deployed worldwide, it's highly scalable and is the best web application firewall on the market.
Neha Shakyawar - PeerSpot reviewer
Head of Information at a leisure / travel company with 51-200 employees
Sep 14, 2022
The most valuable feature of Akamai is its ease of use and simple integration. Additionally, the solution has new aspects added to it regularly.
DP
Network Engineer at a comms service provider with 1,001-5,000 employees
Oct 24, 2022
We can see how much traffic can be downloaded on the portal.
Bill Lee - PeerSpot reviewer
Cloud Architecture Consultant at Metaage
Feb 23, 2023
The solution is very sustainable and flexible.
Nick Wilsdon - PeerSpot reviewer
CEO at Torque
Jun 29, 2023
Akamai has a very established network of PoPs globally.
reviewer2226123 - PeerSpot reviewer
VP of Engineering at a consultancy with 201-500 employees
Jul 5, 2023
Akamai is leveraged by many top-level businesses, ensuring reliability and support in case of outages or issues.
reviewer1139520 - PeerSpot reviewer
Architect at a consumer goods company with 10,001+ employees
Aug 7, 2023
The solution's technical support is very good...The installation phase of Akamai was easy.
 

Akamai Cons review quotes

AM
Project Manager at Grupo Telecom
Jun 21, 2018
Local connectivity would be great linked to our own telecom/Cablevision CDN.
reviewer1760322 - PeerSpot reviewer
Consultant at a tech services company with 51-200 employees
Jan 14, 2022
Their support is very slow. If you file a support ticket, it takes a long time before it gets resolved.
reviewer1870443 - PeerSpot reviewer
Head Of Digital Engineering Director at a media company with 10,001+ employees
May 30, 2022
I'd like to see more Web 3.0 and IoT solutions.
Learn what your peers think about Akamai. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
879,455 professionals have used our research since 2012.
reviewer1245303 - PeerSpot reviewer
Senior Consultant CDN at a comms service provider with 10,001+ employees
Aug 22, 2022
Sometimes a little hard to navigate around the user console.
Neha Shakyawar - PeerSpot reviewer
Head of Information at a leisure / travel company with 51-200 employees
Sep 14, 2022
Akamai could improve by providing its own cloud services. We have to use third-party cloud services at this time, such as Amazon AWS. The offering becomes a lot easier for an SMB if everything was in one single platform to be used for the services.
DP
Network Engineer at a comms service provider with 1,001-5,000 employees
Oct 24, 2022
When we open tickets, we have a delay in response times.
Bill Lee - PeerSpot reviewer
Cloud Architecture Consultant at Metaage
Feb 23, 2023
The solution could offer more integrations.
Nick Wilsdon - PeerSpot reviewer
CEO at Torque
Jun 29, 2023
I'd like to see improvements in log files and data visualizations within the interface.
reviewer2226123 - PeerSpot reviewer
VP of Engineering at a consultancy with 201-500 employees
Jul 5, 2023
I would like to see improvements in the security aspect. The web application firewall needs to be enhanced and offers more customization options.
reviewer1139520 - PeerSpot reviewer
Architect at a consumer goods company with 10,001+ employees
Aug 7, 2023
The fact that it is an expensive product is its only shortcoming.