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SyedAbid Hussain - PeerSpot reviewer
Senior Cloud Infrustructure Engineer at LogicEra
Reseller
Top 5Leaderboard
The solution protects the infrastructure of an organization, but it should be made more application-aware
Pros and Cons
  • "Our client’s infrastructure is protected by the tool."
  • "The product must improve on a database level."

What is our primary use case?

Azure Backup is a mandatory service. We have recommended every client to use Azure Backup. Many resources and databases are being backed up on Azure in different zones and regions.

How has it helped my organization?

We have multiple clients. Some of them have data centers. They have 100 to 200 virtual machines. We have set backups, snapshots, and replication for every machine in different zones.

What is most valuable?

Our client’s infrastructure is protected by the tool.

What needs improvement?

The product must improve on a database level. It should be made more application-aware.

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For how long have I used the solution?

I have been using the solution for one year.

What do I think about the stability of the solution?

If we have zone-redundant architecture, the stability is ten out of ten. If not, then it will be an eight out of ten. Overall, I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the solution’s scalability a ten out of ten. Our clients are small, medium, and enterprise-level businesses.

How are customer service and support?

Sometimes, we meet technically sound people. Sometimes, we don’t. The support team calls within 30 minutes if we launch a ticket. The support team should contain more highly technical people. Overall, the support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The tool is very easy to deploy and configure. A person who understands networks can deploy and configure the product very easily. If a person has a clear concept of networks, they can work on any cloud solution. I rate the ease of setup a nine out of ten. We have many clients.

We have replicated our clients’ resources from on-premise to cloud and from cloud to cloud. The time taken for deployment varies for every client. If a company has 100 VMs, the tool can be deployed in two days. We can configure the tool with Azure CLI.

What's my experience with pricing, setup cost, and licensing?

It is a very cheap cloud solution.

What other advice do I have?

The solution is improving day by day. New features are introduced, and existing features are updated regularly. Oracle and Azure have some partnerships. They have signed an agreement. Some of our clients have data centers, and we configure their applications on Azure cloud. Azure clients also want to configure their applications in different zones and regions. Azure Backup is good. It can protect the resources of a company. Overall, I rate the product a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Cloud solution architect at Ernst & Young
Real User
Top 5
Used with VMs and SQL servers but backups need to be faster
Pros and Cons
  • "I like the product's restoration cases."
  • "The tool's backup should be faster. Azure Backup's support should be faster."

What is our primary use case?

We use the solution for VMs and SQL servers. 

What is most valuable?

I like the product's restoration cases. 

What needs improvement?

The tool's backup should be faster. Azure Backup's support should be faster.

For how long have I used the solution?

I have been working on the product for four years. 

What do I think about the stability of the solution?

Azure Backup's stability is good. 

What do I think about the scalability of the solution?

My company has around 1,000 users for Azure Backup. 

How was the initial setup?

Azure Backup's setup is straightforward and gets completed in 10-15 minutes. We need to identify the backup frequency and configure it. We would need around six to seven people to handle the tool's deployment and maintenance. 

What about the implementation team?

A consultant helped us with the deployment. 

What other advice do I have?

I would rate Azure Backup an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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February 2025
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reviewer1299177 - PeerSpot reviewer
Senior Project Manager at a tech vendor with 10,001+ employees
Real User
Seamlessly backs up and works well with those using Azure solutions but needs better reporting
Pros and Cons
  • "With a couple of buttons, we can configure a VM for a backup and use the wall service, the storage wall service, pretty seamlessly."
  • "The only thing I would say that could be improved is the reporting."

What is our primary use case?

We generally use the solution for VM backups. 

What is most valuable?

With a couple of buttons, we can configure a VM for a backup and use the wall service, the storage wall service, pretty seamlessly. 

From a day-to-day operation perspective, the installation and configuration of the Azure Backup and the backup timing are great. It offers a non-intrusive backup - like a snapshot type of backup. This way, we don't see any impact when running the backup and the job runs without any problem unless the VM host itself is having some problems. 

From the stability aspect of it, the execution aspect, I don't see any issues.

What needs improvement?

I didn't see any kind of major flaws or anything. The only thing I would say that could be improved is the reporting. It can be a little more customized or something like that. Maybe they need a little bit more on the dashboard view. The reporting and governance can be a little more fine-tuned.

For how long have I used the solution?

I've used the solution for 18 months or so.

What do I think about the stability of the solution?

The solution is stable. The performance is great There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

How are customer service and support?

We haven't really used technical support in the past. We went with them due to the fact that it's not a complicated use case for us, so we haven't really seen any issue. We haven't really dealt with Azure Backup-related troubleshooting or anything.

What's my experience with pricing, setup cost, and licensing?

I work for a client who pays for the solution. My understanding is the costs vary year to year. I don't really have any visibility, however. 

What other advice do I have?

If you're hosting a majority of your platform in Azure, this solution should be okay. Azure Backup is probably the easiest solution to with, rather than bringing another third party into the mix. As a consolidated solution, the Azure Backup will work well - if your native cloud platform is Azure.

I'd rate the solution seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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reviewer1289694 - PeerSpot reviewer
Team lead/ Cloud Specialist at a tech company with 11-50 employees
Real User
A stable solution that assists us with transitioning clients from on-premises to the cloud
Pros and Cons
  • "The fact that Azure Backup is integrated is one of its biggest advantages."
  • "In the next release, I would like to see the ability to back up to different cloud providers."

What is our primary use case?

We are a Microsoft reseller for everything that has to do with the cloud and migrating from on-premises infrastructure. Azure Backup is one of the solutions that we implement for our clients.

Our primary use case is to assist schools with moving their on-premises workloads to the cloud. We use the backup facility as it's provided by the platform to help them move everything they run on VMware, Hyper-V, or physical servers.

What is most valuable?

The fact that Azure Backup is integrated is one of its biggest advantages. Everything is on one platform and we can use it from PowerShell automation, which is helpful.

The recovery, in many cases, is quite fluid.

What needs improvement?

It would be helpful if it included the ability to perform Office 365 backups so that we didn't have to use additional software.

In the next release, I would like to see the ability to back up to different cloud providers. For example, some customers would like to be able to synchronize with an Amazon data store. It is always best to follow the 3-2-1 Backup Rule.

For how long have I used the solution?

We have been using Azure Backup for more than five years.

What do I think about the stability of the solution?

In terms of stability, over the past two or three years, this solution is bulletproof. This service is used continuously and we have no complaints.

What do I think about the scalability of the solution?

We do some work with the educational market and we have onboarded 50 schools to Azure. We have never had any issues with scaling. Most of our clients range in size from 200 to 1,000 users.

How are customer service and technical support?

We have been in contact with Azure technical support but not for backup purposes, with this solution. I've never opened a ticket for Azure Backup.

Which solution did I use previously and why did I switch?

In addition to Azure Backup, we have experience with Veeam and Altaro.

The main difference between Azure Backup and other solutions is that it is oriented to back up Azure Cloud data. The other solutions offer more functionality for on-premises environments and help to synchronize files across local data centers.

How was the initial setup?

Once you know how to do it, the initial setup is pretty easy and pretty straightforward. Even later on, as you transfer the responsibility to the customer, they can do it on their own.

What about the implementation team?

We deploy this solution for our customers.

What other advice do I have?

To this point, I have not run across any issues that are blocking. 

My advice to anybody who is considering this solution is to go ahead and use it. It works and it's a good service on the platform. It is just one of the building blocks that we use every day on Azure, so I can't see any reason to move to another one.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner, reseller
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SaurabhSingh1 - PeerSpot reviewer
Solution Sales Architect at Softline
MSP
Top 5Leaderboard
Easy to manage from a single dashboard and used to back up servers
Pros and Cons
  • "Azure Backup is easy to manage from a single dashboard."
  • "The solution should involve more redundancy types in the backup storage and support open-source OS."

What is our primary use case?

We can implement Azure Backup for any customer who wants to back up their servers, whether on-premises, AWS, or any other cloud. We can implement the solution in such scenarios if the customer doesn't have an existing backup in place.

What is most valuable?

Azure Backup is easy to manage from a single dashboard.

What needs improvement?

The solution should involve more redundancy types in the backup storage and support open-source OS.

What do I think about the stability of the solution?

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

Azure Backup is a highly scalable solution that can support a large amount of volume but lacks horizontal scaling. Ideally, we need to either push the MARS agent via SCCM or use some kind of tool to deploy the MARS agent in all the VMs. Although the solution's vertical scaling is pretty good, its horizontal scaling could be improved. Around 80% to 90% of our customers use Azure Backup in some way or another.

How are customer service and support?

The solution's technical support is okay, but even the support team cannot do anything if the feature lacks something.

Which solution did I use previously and why did I switch?

We have customers using other backup tools like Veritas Backup or Commvault Backup. Azure Backup is easy to manage from a single dashboard. If it is on-premises, customers can still take a backup of the on-premises environment if they don't want to increase the on-premises storage. Ultimately, it's an upfront cost for them. In that way, they won't use Azure Backup but will use Azure Storage to save one more copy on the cloud.

How was the initial setup?

The solution’s initial setup is straightforward.

What about the implementation team?

The solution's deployment time depends on the size of the environment. If there are fewer VMs, it will take less time to deploy. If we consider only one VM where we need to deploy a backup, then it will hardly take an hour or so to deploy it along with the recovery point. The deployment time also depends on the data.

If it is an Azure environment, the solution can be deployed in just a few clicks, and it will start taking a backup. If it is any third-party environment, users need to spend some more time on the deployment.

What was our ROI?

The solution's return on investment depends on the size of the environment.

What's my experience with pricing, setup cost, and licensing?

Customers choose their backup tool based on its flexibility and cost-effectiveness. Customers prefer Azure Backup because it has a pay-as-you-go model, and they won't have to pay an upfront amount at the initial level. The solution's pricing and licensing depend on the environment.

What other advice do I have?

We use the solution to protect specific data types or environments, such as an SQL database, a normal VM, or a file share. I suggest Azure Backup for a small or medium environment with 30 to 40 VMs. For a big environment, I suggest third-party backup tools, which are more flexible and manageable because they come with single dashboards.


Overall, I rate Azure Backup an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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EmilPenkov - PeerSpot reviewer
Azure Architect at KPMG ITC
Real User
Reasonably priced, simple to install, and the technical support is helpful
Pros and Cons
  • "It's useful, it works, and it's fairly reliable."
  • "The length of time it takes to restore is our main source of frustration. It would be beneficial to shorten the time it takes."

What is our primary use case?

We use Azure Backup to backup and restore virtual machines as well as SQL Databases.

What needs improvement?

The only issue we have right now is the amount of time it takes to restore. When we attempt to restore a virtual machine, it can take hours. This is an area that could be improved.

The length of time it takes to restore is our main source of frustration. It would be beneficial to shorten the time it takes.

We had issues with shared storage in the past where it couldn't be included in the backup. Shared storage, or shared disc, wasn't available. I believe Microsoft promised to put it in their pipeline for improvement in order to add this, but I haven't double-checked. This was the issue with shared managed discs, and not being included in this backup scope.

If the shared managed disc could be included with the backup, it would be better.

For how long have I used the solution?

I have been using Azure Backup for three years.

What do I think about the stability of the solution?

Azure Backup is very stable.

What do I think about the scalability of the solution?

Azure Backup is a scalable solution.

We work with it all of the time.

How are customer service and support?

Technical support is very helpful. I would rate them a four out of five.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward. It was something that was easy for us.

It was completed within a few minutes. It can depend on the environment, but usually, it is fast.

The number of staff required for maintenance depends on the automation. We require more staff now, but we are working on the automation. Generally, it is relatively low. For the most part, it works by itself.

What about the implementation team?

We operate in our own environment.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid on a monthly basis.

It's not an expensive solution. I am more than happy with the price.

What other advice do I have?

We are working in our own environment, assisting KPMG users and firm members. We also have internal companies.

I am an Azure Architect.

It's useful, it works, and it's fairly reliable. The only issue right now isn't a big one, but our users sometimes need faster recovery, faster restoring of services, and faster restoring of data.

I would rate Azure Backup a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chris Badenhorst - PeerSpot reviewer
Strategic Head | Azure Services and GRC at Braintree
Real User
Top 5
Cost-effective product with good stability
Pros and Cons
  • "The product is cost-effective compared to other vendors."
  • "Azure Backup must include features similar to enterprise solutions."

What is most valuable?

The product is cost-effective compared to other vendors.

What needs improvement?

Azure Backup must include features similar to enterprise solutions, such as Veeam.

For how long have I used the solution?

I have been using Azure Backup for five years. We are using the latest version.

What do I think about the stability of the solution?

The product is stable. I rate its stability a ten out of ten.

What do I think about the scalability of the solution?

We cater this product to small, medium, and enterprise businesses. I rate its scalability a five out of ten.

How was the initial setup?

The initial setup has medium complexity. I rate the process a five or six out of ten.

What's my experience with pricing, setup cost, and licensing?

The product's pricing is a three or four out of ten, where one is inexpensive, and ten is costly.

What other advice do I have?

Overall, I rate Azure Backup an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: MSP
PeerSpot user
reviewer2209854 - PeerSpot reviewer
Consultant at a computer software company with 501-1,000 employees
Consultant
A user-friendly solution with a straightforward initial setup
Pros and Cons
  • "Azure Backup is very simple to use and user-friendly."
  • "Azure Backup's licensing model is very challenging because it doesn't give a clear picture."

What is most valuable?

Azure Backup is very simple to use and user-friendly. From the technical side, features like the tenant and the restoration part are much better. It's a Microsoft tool, and all the info we have based on the VMs will be built on the Azure platform. It's easy for us to do the backup in its OEM tool.

What needs improvement?

Azure Backup has some drawbacks. We can't have the granular level restoration, particularly for the Azure files. Sometimes, indexing doesn't happen in the Azure files. That's why we are keen to have a solution that can consider all the applications, all the OS, and the legacy applications.

One of the disadvantages of Azure Backup is that it doesn't have a MAC backup. In Azure, we cannot take the MAC backup for Mac devices.

Azure Backup's licensing model is very challenging because it doesn't give a clear picture. Whenever we go to the vendor or the OEM to buy some of the workloads, we have to take everything. We have to pay for the VMs and the storage in the Azure platform. Hence, the licensing model should be very simple for the end user to get things easily.

For how long have I used the solution?

I have been working with Azure Backup for three years.

What do I think about the stability of the solution?

I rate Azure Backup a nine out of ten for stability.

What do I think about the scalability of the solution?

I rate Azure Backup an eight and a half out of ten for scalability. Two thousand five hundred users use the solution in my company.

How are customer service and support?

We have partner support from Azure Backup. Usually, we can see support in the stipulated time. We get the support based on the SLA timeline.

How would you rate customer service and support?

Positive

How was the initial setup?

Since Azure Backup is a very user-friendly solution, its initial setup is very simple and shouldn't be a challenge for anyone.

What about the implementation team?

We implemented the solution through our technical team.

What's my experience with pricing, setup cost, and licensing?

We do not have any additional costs for Azure Backup.

What other advice do I have?

Sometimes the solution has a huge bandwidth. However, it lags and does not completely perform when it has low bandwidth.

We have around 11 people involved in the maintenance of Azure Backup. Out of these 11 people, five people are from the solution architecture, and the rest are tech support partners.

Overall, I rate Azure Backup an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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