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reviewer1289694 - PeerSpot reviewer
Team lead/ Cloud Specialist at a tech company with 11-50 employees
Real User
Feb 18, 2020
A stable solution that assists us with transitioning clients from on-premises to the cloud
Pros and Cons
  • "The fact that Azure Backup is integrated is one of its biggest advantages."
  • "In the next release, I would like to see the ability to back up to different cloud providers."

What is our primary use case?

We are a Microsoft reseller for everything that has to do with the cloud and migrating from on-premises infrastructure. Azure Backup is one of the solutions that we implement for our clients.

Our primary use case is to assist schools with moving their on-premises workloads to the cloud. We use the backup facility as it's provided by the platform to help them move everything they run on VMware, Hyper-V, or physical servers.

What is most valuable?

The fact that Azure Backup is integrated is one of its biggest advantages. Everything is on one platform and we can use it from PowerShell automation, which is helpful.

The recovery, in many cases, is quite fluid.

What needs improvement?

It would be helpful if it included the ability to perform Office 365 backups so that we didn't have to use additional software.

In the next release, I would like to see the ability to back up to different cloud providers. For example, some customers would like to be able to synchronize with an Amazon data store. It is always best to follow the 3-2-1 Backup Rule.

For how long have I used the solution?

We have been using Azure Backup for more than five years.

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What do I think about the stability of the solution?

In terms of stability, over the past two or three years, this solution is bulletproof. This service is used continuously and we have no complaints.

What do I think about the scalability of the solution?

We do some work with the educational market and we have onboarded 50 schools to Azure. We have never had any issues with scaling. Most of our clients range in size from 200 to 1,000 users.

How are customer service and support?

We have been in contact with Azure technical support but not for backup purposes, with this solution. I've never opened a ticket for Azure Backup.

Which solution did I use previously and why did I switch?

In addition to Azure Backup, we have experience with Veeam and Altaro.

The main difference between Azure Backup and other solutions is that it is oriented to back up Azure Cloud data. The other solutions offer more functionality for on-premises environments and help to synchronize files across local data centers.

How was the initial setup?

Once you know how to do it, the initial setup is pretty easy and pretty straightforward. Even later on, as you transfer the responsibility to the customer, they can do it on their own.

What about the implementation team?

We deploy this solution for our customers.

What other advice do I have?

To this point, I have not run across any issues that are blocking. 

My advice to anybody who is considering this solution is to go ahead and use it. It works and it's a good service on the platform. It is just one of the building blocks that we use every day on Azure, so I can't see any reason to move to another one.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner, reseller
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Yew Jin Kang - PeerSpot reviewer
Chief Technology Officer at a tech consulting company with 51-200 employees
Real User
May 2, 2023
Stable solution but missing ransomware protection
Pros and Cons
  • "It offers seamless integration."
  • "Ransomware protection is missing in Azure Backup."

What is our primary use case?

We used it for the backup of virtual machines.

What is most valuable?

It offers seamless integration with Azure because there may be around 150 VMs in Azure. So we used to run Veeam. It was easy to implement.

What needs improvement?

Ransomware protection is missing in Azure Backup.

For how long have I used the solution?

I have been using the solution since 2018.

What do I think about the stability of the solution?

It is a stable solution. I rate it nine out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. I rate it eight out of ten.

How was the initial setup?

The initial setup was easy. I rate it nine out of ten. The solution was deployed in a few days.

What's my experience with pricing, setup cost, and licensing?

The pricing is in the middle as it is not the most expensive, yet they are not the cheapest.

I rate it six out of ten.

What other advice do I have?

If you are new to the cloud and looking for a solution with essential backup support, go for Azure. But if you want advanced features, then this is not recommended. I was looking for Ransomware Protection and had to move away from Azure as it does not have such advanced features.

I rate it a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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IT Support at a financial services firm with 51-200 employees
Real User
Sep 2, 2022
It's simple to set up, but I would like the option to customize the frequency
Pros and Cons
  • "Setting up Azure Backup is straightforward and the total deployment time was about a month."
  • "I would like to have the option to increase the frequency of the backups. Azure Backup does backups on an hourly basis, but I would prefer it to take backups more often."

What is our primary use case?

We use Azure Backup to back up our data from our application server to the disaster recovery site. 

What needs improvement?

I would like to have the option to increase the frequency of the backups. Azure Backup does backups on an hourly basis, but I would prefer it to take backups more often. 

For how long have I used the solution?

We have been using Azure Backup for nearly three years.

How was the initial setup?

Setting up Azure Backup is straightforward and the total deployment time was about a month. 

What about the implementation team?

A reseller handled the whole deployment.

What's my experience with pricing, setup cost, and licensing?

We have an annual license and pay separately for support from a local provider.

What other advice do I have?

I rate Azure Backup seven out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1653597 - PeerSpot reviewer
Technical architect at a manufacturing company with 1-10 employees
Real User
Sep 9, 2021
A stable backup solution with good support, but it would be better to increase the backup frequency
Pros and Cons
  • "I like that it's a stable solution and their support is good. I think Microsoft's commercial force is superior."
  • "They need to improve the frequency of the backup. You can only backup one to three times a day. It would be better to back up continuously throughout the day."

What is our primary use case?

I use Azure Backup to backup Microsoft Domain Controller for my client. The need was to protect the domain controllers as they were critical controls for Watson Web. So, even if a hacker attacked the firm with a ransom through Watson Web, it would be possible to recover the data from Azure because the data would have been protected.

What is most valuable?

I like that it's a stable solution and their support is good. I think Microsoft's commercial force is superior.

What needs improvement?

They need to improve the frequency of the backup. You can only backup one to three times a day. It would be better to back up continuously throughout the day.

For how long have I used the solution?

I have been dealing with Azure Backup for about five years. But I have more than eight years of experience in all cloud or Azure services, including Azure Backup and Azure VM Backup.

What do I think about the stability of the solution?

It's a very stable solution.

How are customer service and technical support?

Microsoft technical support is okay. I never had any problem with it. Compared to Amazon Web Services, I think I like Microsoft's support. I just have to call them to obtain all the support that I need, and they are very proactive. They help you build solutions because they know that your business will grow and mature after helping you design the solution, provide you with tools and free licenses.

How was the initial setup?

The initial setup is straightforward, but you have to think about the recovery strategy.  Implementing the two is quite easy, but you also have to think about the backup and the overall recovery strategy and what kind of recovery strategy you will use to backup and restore. I know it's easy for the most common use cases.

Which other solutions did I evaluate?

I believe Azure Backup is superior to AWS, and Google is a little bit more powerful for implementations.

What other advice do I have?

On a scale from one to ten, I would give Azure Backup a seven.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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SaadeAlkhoury - PeerSpot reviewer
Managing Director/CIO at a tech services company with 11-50 employees
Real User
Top 5
Jul 19, 2021
Secure, good connectivity, easy to scale, and gives our clients peace of mind
Pros and Cons
  • "One of the most valuable features is security and connectivity to the data."
  • "We would like to see some kind of notification given to the user that a file was not synchronized well or what may have happened."

What is our primary use case?

Currently, I have Many Azure VMs for clients, and We are  doing the backup, disaster recovery, and tactical replication for all of them.

We install the backup stack for our clients. We explain the situation and have our technical team complete the installation for the clients.

With set up managed retention using the backup policy. We do retention, and we do security. 

The level of security is high on it.

Most of our clients used to have Mac storage in all of their offices, such as NAS (network-attached storage) by 20, or 30 terabytes. We have informed our clients, rather than keep their storage on-premises and risking it getting damaged with no disaster recovery, it would be better to synchronize it and move it to the cloud. Some of the clients will keep it on the cloud while some others have to keep it on-premises and on the cloud at the same time for direct synchronization.

The backup is configured as replication or synchronized between both of them.

When we install for the client, they have a full solution. All of their computers are connected to a single sign-on with Office 365. They all have a domain on the Microsoft cloud. Included with this we add Azure, all of their HR software, ERP, and accounting on the cloud. The add-on backup to the environment will be with Microsoft.

What is most valuable?

One of the most valuable features is security and connectivity to the data.

The hardware is nice. We configure the hardware and can choose anywhere from two cores to 56 cores. 

We configure the machines the way we want.

What needs improvement?

We are using two different types of technology. Side to side and tier to side. Recently, we sent an email regarding this issue. Maybe they could improve the fees. The cost is a bit high.

If we had 100 users, and we are using the backup on servers, it would be helpful if the user could know the level of synchronization that he has done. It can only be done by administrative forces. As an example, if I am the administrator and I have users getting data online, I can see what is happening. However, for the user, if they are experiencing some kind of failure with their data, they do not receive any notification and do not know. It will work, but it will need a lot of customization.

We would like to see some kind of notification given to the user that a file was not synchronized properly or what may have happened. What we are doing now is through a third party system where they will notify us if a file is not synchronized properly inside of his computer.

For how long have I used the solution?

We have been using this solution since 2016, so it's been almost four years.

We are now using the latest version.

What do I think about the stability of the solution?

The solution is stable.

With our clients, there is a 95% success rate, for the remaining 5%, sometimes it's a problem with the network or a problem with the files.

If we give them a server and storage they need to choose a security method if they want to protect their data. They need to add more to be available inside their servers. If a client hasn't chosen protection for his data and his data has malware or any virus, it is not under our umbrella, they must choose their security methods. For most of our clients, we provide security for them.

What do I think about the scalability of the solution?

This solution is scalable and it's easy. It's like you are using your computer folder. We will be mapping. We would map the file to the server. It's like a new folder, a C, D, E, or F. New storage inside the servers will be created.

One of the clients that we have now has 50 terabytes of storage. We have created another server on a cloud backup for these 50 terabytes. They have 100 users that are using this backup through file sharing.

How are customer service and technical support?

We always get direct support. I am supported well.

Which solution did I use previously and why did I switch?

We use to have SAN storage , attached to our physical server 

But after being shifted to azure , we felt the performance and security more 

How was the initial setup?

You need someone with experience to complete the initial setup. If you bring in an engineer or a computer science person who doesn't have experience in Microsoft then he cannot do it. They might be able to install the Windows Operating Systems and Active Directory but they won't be able to connect to the VM online on the cloud. They need some experience. If someone trains them, they can get it in one day or maybe two.

In my experience, each installation with us can take 18 days if the client requests an on-premises deployment. If they need just a server to create a backup, we will create a virtual machine online, which will take one or two days.

It will take time for an on-premises installation because we will install the server locally. This includes the operating system, the links, and connecting them to the server and then to the cloud. It will work online or offline. This will take 15 to 18 days.

Again, to backup online, for the server and Active Directory, it will be one day to complete.

What about the implementation team?

We are using a file-shared backup; one for on-premise and one on the private cloud.

What was our ROI?

Our clients are seeing that it is cost-effective.

What's my experience with pricing, setup cost, and licensing?

The fees are a bit expensive. When clients see improvements and see a product out of the box, clients will not look at the price, but the price could be lower. 

Support payment works by the level of partnership and the number of shares.

As a gold partner, we have more than 50 hours of support per year and this is more than enough. With the 50 hours, I get a one hour call. If I have a problem and I call, they have one hour to call me, and I have unlimited calls if I need them to call me after 24 hours or the next day. 

As gold partners, we generate the licenses for our clients and we pay monthly. Our clients pay annually or make two payments per year.

Which other solutions did I evaluate?

Sure , like any solution we just make evaluation and testing 

That’s what we have done before starting with azure backup 

What other advice do I have?

Before doing a backup or getting any cloud solutions, you must first check the environment and the systems. Most companies will have computers in a workgroup. Each must have its own domain and Active Directory. 

You will have to do the know-how technologies inside the company for the basic configuration. Then they can choose and start. You know longer have to use storage that will stay inside the office because anyone can unplug it and take it with them.

With a cloud solution, you can specify which MAC address, user, environment, or region can get the data from the server.

I have been using Microsoft for 16 years. I am very familiar with all of the Microsoft technology.

Now they have the cloud, Microsoft Office 365 and Microsoft Azure, so we transfer and we have been awarded the digital technology transformation three times.

We are a cybersecurity company that cares about security for our clients.

As a gold partner and CSP partner, we have our portal. If a client needs 100 Azure servers then I can create them directly for him, without having to contact Microsoft or anyone. I can create them and the charges will come to me monthly. Also, I can choose the mode of payment, be it monthly or annually. There is also the rebate and the cashback that will come with yearly or monthly billing.

I don't see any problems with Azure. It gives our clients peace of mind. Data is important.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1540794 - PeerSpot reviewer
IT Manager at a financial services firm with 201-500 employees
Real User
Apr 12, 2021
Easy to set up, stable, and the support is good
Pros and Cons
  • "We are happy with this product and have not found any issues while using it."

    What is our primary use case?

    I use Azure Backup in my client's company.

    What is most valuable?

    We are happy with this product and have not found any issues while using it.

    For how long have I used the solution?

    We have been working with Azure Backup for less than one year.

    What do I think about the stability of the solution?

    This is a stable solution.

    What do I think about the scalability of the solution?

    This is a scalable product. My clients are small and medium-sized companies.

    How are customer service and technical support?

    The support is good.

    How was the initial setup?

    The initial setup is easy.

    What's my experience with pricing, setup cost, and licensing?

    The price is somewhat high and could be lower.

    Which other solutions did I evaluate?

    I am currently evaluating Acronis Backup. If there is something better then we will switch to using it.

    What other advice do I have?

    I would rate this solution an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1526127 - PeerSpot reviewer
    Director of Technology at a energy/utilities company with 51-200 employees
    Real User
    Apr 11, 2021
    Cloud-based, simple, stable, and the support is good
    Pros and Cons
    • "I like that it's a simple system."
    • "I would like to see better integration with more products, and more services."

    What is our primary use case?

    We use Azure databases and we run a backup script for it.

    What is most valuable?

    I like that it's a simple system.

    It's a cloud product and service for dummies.

    What needs improvement?

    I would like to see better integration with more products, and more services. 

    There are new products coming up all of the time with better integration. There are a number of things that are happening.

    For how long have I used the solution?

    I have been using Azure Backup for several years.

    What do I think about the stability of the solution?

    It's a stable product.

    What do I think about the scalability of the solution?

    It's a scalable solution. We have 100 users and we plan to continue using it.

    How are customer service and technical support?

    Because it's part of Microsoft, you can have technical support from Microsoft.

    How was the initial setup?

    There is no installation, it's all in the cloud. You're just building into it.

    What's my experience with pricing, setup cost, and licensing?

    Price-wise, it's similar to AWS. 

    It's always better to see a lower price.

    Which other solutions did I evaluate?

    We evaluated several. IBM has similar services, as well as Azure, AWS, Rackspace offers some services but not the same as Azure. You have Google entering the space too, so you have GCP with them.

    What other advice do I have?

    It's a competitor to Amazon.

    I would recommend this solution to others.

    I would rate Azure Backup a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1317759 - PeerSpot reviewer
    Cloud Solutions Architect at a tech services company with 11-50 employees
    Real User
    Oct 6, 2020
    It has a good user interface and is helpful in reducing the downtime
    Pros and Cons
    • "The feature that I have found the most valuable is that it is easy to create a backup by using Azure Backup. It also has a good user interface and nice features for sending notifications when any backup fails or there is a change in the status of virtual machines."
    • "I once tried restoring a Linux environment, and the size of the Linux VM or the data disk was really huge. It took a really long time to restore the environment and send the data from the storage to the disk. It took around 25 to 30 minutes, which was much longer than I anticipated. They can improve the duration of such restore operations. In the next release, it would also be good if they could reduce the duration for transferring the data from their storage to the actual storage while creating a virtual machine. They can reduce the duration or increase the data transfer rate."

    What is our primary use case?

    I have created a virtual machine that I use as a testbed to validate the Azure backup and restore functionality.

    How has it helped my organization?

    It is mainly used for backups, which are a key part of any organization's structure. Azure Backup has definitely helped us to reduce the downtime. Whenever something goes wrong, we can fix and restart it within no time. Azure Backup has increased the productivity of our connection, and on top of that, it has helped to reduce the operating cost of our organization.

    What is most valuable?

    The feature that I have found the most valuable is that it is easy to create a backup by using Azure Backup. 

    It also has a good user interface and nice features for sending notifications when any backup fails or there is a change in the status of virtual machines. 

    What needs improvement?

    I once tried restoring a Linux environment, and the size of the Linux VM or the data disk was really huge. It took a really long time to restore the environment and send the data from the storage to the disk. It took around 25 to 30 minutes, which was much longer than I anticipated. They can improve the duration of such restore operations.

    In the next release, it would also be good if they could reduce the duration for transferring the data from their storage to the actual storage while creating a virtual machine. They can reduce the duration or increase the data transfer rate. 

    For how long have I used the solution?

    I have been using Azure Backup for the last ten months. 

    What do I think about the stability of the solution?

    It is really stable. There were no problems with its stability.

    What do I think about the scalability of the solution?

    Its scalability is very good.

    How are customer service and technical support?

    I have interacted with their technical support. I have no complaints. They are neither so good nor so bad. 

    Which solution did I use previously and why did I switch?

    I previously used an Oracle solution and worked extensively with Oracle Database. The way to take a backup and do everything else was different from Azure Backup.

    How was the initial setup?

    The initial setup was easy. To install it, you just choose an agent, and that agent is automatically deployed.

    What's my experience with pricing, setup cost, and licensing?

    It is a bit costly initially, but it is well worth it in the long run, especially for fighting against a number of threats, such as ransomware, which the IT industry is facing.

    What other advice do I have?

    It is really a valuable product. Most of the organizations nowadays, especially in North America, prefer Microsoft products over the Linux environment. There are, however, some people who use the Linux environment as well. 

    Overall, I would rate Azure Backup an eight out of ten. It meets the day-to-day requirements of most of the IT people, and it can be automated. 

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
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