We use Azure Backup to back up Azure servers and databases. It isn't used for active data storage.
Regional Head of Digital Transformation at CUMBRA
It helped us resolve some backend issues with our cloud provider
What is our primary use case?
How has it helped my organization?
Azure Backup helps us resolve some issues on the back end.
What is most valuable?
Azure Backup enables us to store anything Azure-related.
What needs improvement?
The recovery time could be faster.
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For how long have I used the solution?
I have used Azure Backup for about four years.
What do I think about the scalability of the solution?
Azure Backup is cloud-based, so it's scalable.
How are customer service and support?
Our support is good because we have a support agreement with Microsoft.
What other advice do I have?
I rate Azure Backup nine out of 10. You should plan what you want to back up so you can implement the solution quicker.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior System Administrator at skp group
Useful file recovery, secure vault, and helpful support
Pros and Cons
- "The most valuable feature of Azure Backup is the file recovery and file vault."
- "Azure lacks sufficient solutions for a particular scenario, we may need to resort to using third-party applications. In such cases, these applications can be employed to facilitate backup, replication, and the efficient utilization of internet connectivity and bandwidth. They enable us to effectively manage and transfer data while ensuring optimal utilization of network resources. However, it would be a benefit if we did not have to use third-party applications for these operations."
What is our primary use case?
I utilized Azure Backup for the purpose of backing up and restoring data. Specifically, I performed a recovery operation by transferring data from a single location to one of several designated locations. Our objective is to replicate the data from the original location to a secondary location, ensuring that we can restore it from the alternate site in the event of any unforeseen disruptions.
How has it helped my organization?
Azure Backup provides support for virtual machines. To get started, we must install the agent on the VM, allowing us to initiate backups and store the data in our designated storage. By leveraging the backup data, we can then enable the site recovery feature. Initially, we must create the site recovery configuration, where we identify the purpose and requirements of our setup. Additionally, we need to create an account and subscription to facilitate this process. Within the subscription, we gain the ability to migrate or replicate our backups from one location to another, ensuring data loss prevention measures are in place which has improved our organization's functionality.
What is most valuable?
The most valuable feature of Azure Backup is the file recovery and file vault.
What needs improvement?
Azure lacks sufficient solutions for a particular scenario, we may need to resort to using third-party applications. In such cases, these applications can be employed to facilitate backup, replication, and the efficient utilization of internet connectivity and bandwidth. They enable us to effectively manage and transfer data while ensuring optimal utilization of network resources. However, it would be a benefit if we did not have to use third-party applications for these operations.
As an additional solution for prospective clients, we can implement Digital Rights Management (DRM) or high availability measures. By setting up DRM or establishing high availability configurations, we can ensure that services remain operational even in the event of downtime. This approach guarantees uninterrupted production and minimizes any negative impact. To deliver this type of solution to clients, the vendor will need to create and provide an architecture and solution that ensures zero downtime.
For how long have I used the solution?
I have been using Azure Backup for approximately seven years.
What do I think about the stability of the solution?
I rate the stability of Azure Backup a seven out of ten.
What do I think about the scalability of the solution?
We have engineers using this solution who report to me.
We use the solution regularly and we plan to increase usage.
I rate the scalability of Azure Backup a seven out of ten.
How are customer service and support?
I rate the support of Azure Backup an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Veeam Backup and Veritas Backup previously. I switched to Azure Backup because we are able to have flexible deployment methods.
How was the initial setup?
The initial setup required some assistance. The deployment depends on the company's size and environment.
The first stage of our deployment is accessing the client's information, such as environment size, the reason for use, and what deployment model we are interested in.
I rate the initial setup of Veeam Backup & Replication a seven out of ten.
What about the implementation team?
I am able to the deployment of this solution in some cases. However, if it is a large environment I will need assistance. We need approximately two to three engineers for the deployment, but it depends on the requirements. We could need more people to assist. The engineers will have to have knowledge regarding Azure and hybrid integration. We use a third party for deployment.
Which other solutions did I evaluate?
We evaluated other options before choosing Azure Backup, such as Veeam Backup.
What other advice do I have?
Maintenance does not necessarily require any additional review. We can calculate and plan where everything based on the scheduled downtime. If the codebase is extensive, requiring a hundred or more hours of work, it would be advisable to allocate a team of three to five engineers to handle the maintenance tasks efficiently.
I would recommend this solution to others.
I rate Azure Backup an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Azure Backup
January 2025
Learn what your peers think about Azure Backup. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,158 professionals have used our research since 2012.
Senior infrastructure engineer at Cubic Information Systems
A scalable and affordable solution that has many useful disaster recovery features
Pros and Cons
- "The tool has a lot of features."
- "We faced some issues synchronizing the information in Azure when the storage was changed."
What is our primary use case?
The product is used for disaster recovery. We worked for a bank that needed disaster recovery. The bank was using a VMware solution. They also had some critical virtual machines. So, we deployed the solution for them.
What is most valuable?
The tool has a lot of features. It is really useful.
What needs improvement?
We faced some issues synchronizing the information in Azure when the storage was changed. We have to troubleshoot a lot. We do not know the reason for the issue.
For how long have I used the solution?
I use the solution in my organization.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
The tool is scalable. Only three to four companies use the solution in our region.
How are customer service and support?
Our customers contact the support team to troubleshoot their issues.
Which solution did I use previously and why did I switch?
I have used Nutanix. There was a big difference in the cost of Nutanix and Azure. Azure has a pay-as-you-go model. Azure is better than Nutanix.
How was the initial setup?
The initial setup was straightforward. It is a cloud solution. We download the agent and scan for the VMs on-premise. Then, we connect the on-premise server with Azure. Later, we do the network and storage configuration.
What was our ROI?
We save money because we do not need a data center. We pay only for storage, and it is not very expensive.
What's my experience with pricing, setup cost, and licensing?
The product is not expensive. We just pay for the storage. The storage is not expensive.
What other advice do I have?
Overall, I rate the tool an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Critical Incident & Problem Management Lead at a manufacturing company with 10,001+ employees
The solution has decent scalability, but the technical support team is not the greatest
Pros and Cons
- "All of the core features are valuable to us."
- "I can’t use the solution to restore another native cloud solution. Azure must add this new feature."
What is our primary use case?
The product is a part of our cloud infrastructure strategy.
What is most valuable?
All of the core features are valuable to us.
What needs improvement?
The product satisfies the need for backups within Azure. However, it is not very flexible in the world of technology. I can’t use the solution to restore another native cloud solution. Azure must add this new feature.
For how long have I used the solution?
I have been using the solution for five to six years.
What do I think about the stability of the solution?
We have had very little downtime. I rate the tool’s stability an eight out of ten.
What do I think about the scalability of the solution?
The solution has decent scalability. I rate it an eight out of ten.
How are customer service and support?
We reached out to the technical support team for some minor issues. Microsoft’s technical support is not the greatest. Our experience has been the same across all the services.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We used Commvault. It is quite diverse in its capabilities and provides flexible options for backup across multi-cloud platforms.
How was the initial setup?
The initial setup was straightforward. The product is deployed on the cloud.
What's my experience with pricing, setup cost, and licensing?
We have enterprise-level pricing. I rate the pricing a five out of ten.
What other advice do I have?
We can use the solution if we don't plan to work in a multi-cloud environment. It meets our requirements. Azure Backup might not be the right product for us if we want a higher disaster recovery capability. Overall, I rate the tool a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Owner at Alopex ONE UG
Cost-effective cross-region backup solution with robust features and strong ROI
Pros and Cons
- "You have the flexibility to encrypt your backups and choose the storage capacity you're comfortable paying for."
- "It would be beneficial to receive alert messages if something isn't configured correctly, for instance, if service principal names are missing, a message could prompt you to set them up."
What is our primary use case?
The main use case is to back up my on-premises machines, essentially resembling the traditional backup software that has been included with Windows operating systems for the past three decades. In this specific case, it's a cloud-based solution. This cloud-based backup service also offers regional redundancy. For instance, if you're using the South UK region as your primary location for backups, you have the option to mirror your backups to another designated region. In the past, this secondary region used to be highly customizable, but now specific regions are designated as partners. For instance, Western North Europe may be a partner region. This means you are constrained to using specific partner regions for redundancy. If the primary region encounters issues, the secondary region will seamlessly take over the backup load.
What is most valuable?
It is a functional backup solution. One of its standout features is similar to the "Recycle Bin" on your Windows Explorer desktop but for your backups. You have the flexibility to encrypt your backups and choose the storage capacity you're comfortable paying for. It empowers you to create virtual machines that scan your network and assume the administrative tasks related to backup. This means you can easily configure backups between different machines, similar to what you can do with vSphere in VMware, where automation takes care of administering your machines. These capabilities extend beyond just Hyper-V and also cover Mobile Device Management (MDM).
What needs improvement?
When attempting to back up encrypted files and later restore them to another location, it's essential to configure your service principal names. Many Windows administrators are familiar with this and handle it manually. It would be beneficial to receive alert messages if something isn't configured correctly, for instance, if service principal names are missing, a message could prompt you to set them up. This is a common challenge shared by various backup programs and administrators who are unaware of these requirements tend to overlook them, rendering encrypted file restores impossible. It is essential to test the restore functionality to ensure it works as expected. Also, having configuration assistance with quality of service features would be valuable for administrators. This would allow administrators to allocate resources effectively, deciding how much bandwidth to assign to different backup tasks. An upcoming feature, that appears promising, is the platform connectivity feature. This feature will apply to various types of networks, including video networks and other backup networks. It would be great to see a similar capability integrated into Azure Backup in the future.
For how long have I used the solution?
I have been working with it for five years.
How are customer service and support?
The customer support is truly exceptional. I've had the opportunity to experience support from Cisco, which is renowned for its top-tier service. In comparison, Microsoft's support is right up there, coming in as a close second. I would rate it ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have some experience, but I am not actively utilizing Veeam anymore. I've found Azure Backup to be quite satisfactory for my needs. Some of my clients still prefer Veeam. It's worth noting that the terminology and concepts in these backup solutions are very similar. Veeam is often considered more user-friendly, but it comes at a higher cost. With Azure Backup, you primarily pay for storage. It may seem like a marketing strategy by Microsoft, but it's important to understand that the cost of the backup service itself is bundled into the storage pricing.
How was the initial setup?
The initial setup is relatively straightforward. You just need to follow the instructions provided, which are usually quite clear. Whether you're selecting Hyper-V or a barebone machine, the instructions are generally easy to understand. The only potential challenge I've encountered is with download links when you need to install an agent. When it comes to the backup processes themselves, I haven't faced any significant issues. All of my students have been able to follow the instructions, which speaks to the product's usability and reliability.
What was our ROI?
In terms of ROI, it has proven to be quite successful for my specific needs, and it is incredibly cost-effective. I am quite satisfied with it.
What's my experience with pricing, setup cost, and licensing?
It is incredibly cost-effective and offers fixed pricing, with no additional fees for the licensing.
What other advice do I have?
As with any backup software, it's crucial to thoroughly test the recovery process to ensure it functions as intended. Sometimes, the issue might simply be forgetting to configure your service principal names (SPNs). SPNs can be somewhat similar to DNS names. When you enter "Google.com," you expect to receive an IP address. Similarly, when dealing with service principal names, you specify the HTTP or another service on a particular machine and expect to validate it with a certificate. It is an essential step that should not be overlooked. If these configurations are forgotten, it could result in backups that cannot be restored, which is far from ideal. Therefore, rigorous testing is essential to validate the effectiveness of your backup strategy. Overall, I would rate it nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Enterprise architect at Kapsch
Great when dealing with data corruption, file damage, or inadvertent deletions
Pros and Cons
- "Enables immediate recovery and immediate restoration."
- "The extensibility onto hybrid environments needs a bit of tweaking for those on-prem."
What is our primary use case?
We use this solution for across-the-board data protection. That includes VMs, and storage pools for basically any level of recoverability whether for files, storage pools or transactional data. I'm an enterprise architect.
What is most valuable?
Backup helps quite a bit in terms of immediate recovery and immediate restoration. It's very helpful when it comes to data corruption, file damage, or inadvertent deletions. The other component is the relatively broad data protection we get across the entire Azure landing zone. It backs up efficiently and reports better than a lot of traditional tools.
What needs improvement?
I think the extensibility onto hybrid environments needs a bit of tweaking. It's great in the cloud but when you're on-prem it requires quite a bit of infrastructure in terms of Azure ARC and bringing it back.
For how long have I used the solution?
I've been using this solution for around four years.
What do I think about the stability of the solution?
The solution is quite stable and reliable. We've had a few little nominal outages, but nothing terrible. It's much more reliable than any of the traditional on-premise kind of private cloud environments.
What do I think about the scalability of the solution?
The solution is very scalable for us but scalability depends on your location.There are no problems accessing Azure in Europe or North America but if you're looking at the newer regions, they're slower in adding the same capability. I used Azure in Dublin because there was no Azure in Africa. When they turned on Azure in South Africa we had to switch to that but we only got 50% of the functionality. South Africa should have been brought to the same level before we had to make the move from Dublin. It's taken us backward.
How was the initial setup?
The initial setup is fairly standard and not too complex. Deployment generally takes a few days depending on the size. Anything to do with data retention takes more time as we have to define the backup schedules and retention and those kinds of things. Validating the backups is quick and efficient but determining which data we need to keep and for how long, takes time. Those are all issues related to the customer.
Deployment steps are basically about carrying out an inventory of the workloads. You want to guard the types of protection you're applying specifically to databases versus different systems and services, and then how that ties into full recoverability. That would take a week maximum in the worst case and we do that internally.
We usually have two systems engineers involved in maintenance. Different projects require different capacities.
What was our ROI?
ROI is very good as long as you modernize your solutions and then it brings quite a saving. If you don't upgrade to cloud, and you just do a lift and shift, it'll kill you with the cost.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are consumption-based so the more storage we eat, the more data we protect, the greater the cost.
What other advice do I have?
It's important to ensure that the capabilities you require are available in your region. Feature availability per region is the most important thing. You can't do a design for Azure in North America and then think that it's going to work everywhere. Azure is not consistent so you may be forced to buy third-party products that you didn't budget for.
I rate this solution nine out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Solution Specialist at a construction company with 10,001+ employees
Cost effective backup solution used specifically for on premises clients and is easily compatible with other solutions
Pros and Cons
- "This solution is easy to configure and restore. It is a Microsoft product so is easily compatible with other solutions."
- "There is a limitation of 99 files restores per day which means that we can't complete a huge file restore. We would like Azure to increase the number of the possible file restorations."
What is our primary use case?
We use Commvault for on premises clients and the Azure Backup for cloud-based clients.
What is most valuable?
This solution is easy to configure and restore. It is a Microsoft product so is easily compatible with other solutions.
What needs improvement?
The restoration of permissions is a functionality that could be improved. If I want to restore permissions, I should be able to do this.
Secondly, there is a limitation of 99 files restores per day which means that we can't complete a huge file restore. We would like Azure to increase the number of the possible file restorations.
For how long have I used the solution?
I have been using this solution for five years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution besides the limitations on file restorations.
How are customer service and support?
It takes a long time to resolve support tickets with the Microsoft support team. They could offer faster resolution of tickets. I would rate them a two out of five.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We use Azure Backup alongside Commvault Hyperscale X. The latter offers a compression ratio that is much higher compared to Azure Backup. There are no limitations on file restorations using Commvault.
Azure Backup is free and we are only charged for storage. Commvault is definitely costly compared to Azure Backup.
How was the initial setup?
The initial setup of this solution is straightforward,
What's my experience with pricing, setup cost, and licensing?
Azure offers competitive pricing and charges us only for the storage space that we use.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Cloud Infrustructure Engineer at LogicEra
The solution protects the infrastructure of an organization, but it should be made more application-aware
Pros and Cons
- "Our client’s infrastructure is protected by the tool."
- "The product must improve on a database level."
What is our primary use case?
Azure Backup is a mandatory service. We have recommended every client to use Azure Backup. Many resources and databases are being backed up on Azure in different zones and regions.
How has it helped my organization?
We have multiple clients. Some of them have data centers. They have 100 to 200 virtual machines. We have set backups, snapshots, and replication for every machine in different zones.
What is most valuable?
Our client’s infrastructure is protected by the tool.
What needs improvement?
The product must improve on a database level. It should be made more application-aware.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
If we have zone-redundant architecture, the stability is ten out of ten. If not, then it will be an eight out of ten. Overall, I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the solution’s scalability a ten out of ten. Our clients are small, medium, and enterprise-level businesses.
How are customer service and support?
Sometimes, we meet technically sound people. Sometimes, we don’t. The support team calls within 30 minutes if we launch a ticket. The support team should contain more highly technical people. Overall, the support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The tool is very easy to deploy and configure. A person who understands networks can deploy and configure the product very easily. If a person has a clear concept of networks, they can work on any cloud solution. I rate the ease of setup a nine out of ten. We have many clients.
We have replicated our clients’ resources from on-premise to cloud and from cloud to cloud. The time taken for deployment varies for every client. If a company has 100 VMs, the tool can be deployed in two days. We can configure the tool with Azure CLI.
What's my experience with pricing, setup cost, and licensing?
It is a very cheap cloud solution.
What other advice do I have?
The solution is improving day by day. New features are introduced, and existing features are updated regularly. Oracle and Azure have some partnerships. They have signed an agreement. Some of our clients have data centers, and we configure their applications on Azure cloud. Azure clients also want to configure their applications in different zones and regions. Azure Backup is good. It can protect the resources of a company. Overall, I rate the product a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: January 2025
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