CDW Managed Collaboration Services Reviews

Vendor: CDW

4.4 out of 5

5 reviews
100% willing to recommend

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What is CDW Managed Collaboration Services?

CDW Managed Collaboration Services provides overall IT support for a vast amount of systems. This managed service provider helps to manage corporate infrastructure. CDW Managed Collaboration Services specializes in remote systems management and phone systems. Users can receive this service from anywhere and not only in their office space. This service can be used for network overhaul, phone system management, printer projects, SIP-based phone systems, and much more. This management service provides its users with a clear head space.

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Buyer's Guide

CDW Managed Collaboration Services

November 2024

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Helped 816,406 peers since 2012

Featured reviews

Stacie Munoz

Director of Educational Innovation & Technology Services at a educational organization with 201-500 employees

I have an issue with the portal. It would be nice to have more basic how-to reminders in the portal. Sometimes the Knowledge Base has so much in it that it's hard to figure out where I need to start. If you don't know what some of the things are, it can be complicated. For somebody like me, who may not be as network-savvy as my sysadmin, while he might be able to say, "Oh, I know what all these mean," I'm saying, "I just want the one that helps me with the phones." Their information is often geared towards the systems side and maybe not towards the people who are less nitty-gritty technical. There is room for improvement there.

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reviewer1712904

Network Engineer at a computer software company with 201-500 employees

We had a period where everything was great with the UCaaS solution. Then, we moved to a new building, and it was still good. After that, we had a period of two years, and I don't know why, where the phone system would just be down. We had problems with BGP between the data centers connecting, and they couldn't figure out why. Their technicians would keep bouncing the questions back to us. It was very unsatisfactory for a while, and the executive management was very irritated. This is why we have started to look for another solution and are in that process now. They have been a lot better. We haven't been in the office, but they have been a lot better over the last two years. We had a lot of phone calls with our account management team and some other service management to let them know what poor service we were receiving, which was very unexpected because prior to that we had great service. Having an engineer tell me, "Well, you need to check your BGP. Oh, it must be your router. Oh, it is your firewall." No, it wasn't and the experience was frustrating. Then, they said, "That's not acceptable. We are going to remedy that." Maybe it was a training issue for the people that they were using after hours. I don't know, but they seem to have gotten this issue resolved now.

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Andy Novak

Network Manager at a manufacturing company with 5,001-10,000 employees

There is a little bit of a downside when you go through a provider for UCaaS, the downside being that you no longer have direct access to the system itself. That is something we had when we had it on-prem. There's a learning curve to using the CDW portal. Originally, the interface they provided to manage the solution was poor. However, they have upgraded that and the new solution is much better and much more powerful. It's a slight negative that you don't have direct access to the system, but the new management system probably provides enough support. Other than that, the only complaint I have is regarding their mean time to resolution for some non-critical issues. We're a little more involved in managing the system because the people we have are technically proficient enough to do it. CDW does struggle with getting some of those lower-priority tasks done in a time that is acceptable to us. Sometimes, it's just easier to do things ourselves because we can get them completed quicker.

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CDW Managed Collaboration Services mindshare

As of November 2024, the mindshare of CDW Managed Collaboration Services in the Managed Collaboration Services category stands at 26.2%, up from 23.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Managed Collaboration Services

Key learnings from peers

Valuable Features

"It's super-important that Managed Collaboration gives us a partner that can manage a hybrid environment with multiple vendor platforms. I feel that there's nothing I can't throw at them, that involves my job and tech, that they can't do. That's really nice."
"CDW saves us a certain level of manpower, time, and money. Cost-efficiency is definitely a piece of it. They bring a level of expertise that we didn't have in-house."
"One of the valuable features of CDW Managed Collaboration is having a deeper level of technical support available for troubleshooting and monitoring. We can rely on that technical support to do a lot of the heavy lifting in supporting the system."

Room for Improvement

"I have an issue with the portal. It would be nice to have more basic how-to reminders in the portal. Sometimes the Knowledge Base has so much in it that it's hard to figure out where I need to start. If you don't know what some of the things are, it can be complicated."
"We have had a couple instances where things have gone on longer than we would have liked because of the project management."
"The only complaint I have is regarding their mean time to resolution for some non-critical issues."

Pricing

"Their model makes sense. It is competitive for pricing. While I haven't gone out and put them against other providers at any time recently, we don't feel that we are getting a bad deal. From the pricing standpoint, we have been happy with where we are."
"We are on a state contract, and they have negotiated state contract pricing."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our CDW Managed Collaboration Services Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Healthcare Company

15%

Energy/Utilities Company

13%

Wholesaler/Distributor

10%

Computer Software Company

Financial Services Firm

Government

Manufacturing Company

Construction Company

Non Profit

Real Estate/Law Firm

Retailer

Engineering Company

Insurance Company

Logistics Company

Comms Service Provider

Consumer Goods Company

Educational Organization

Legal Firm

Media Company

Transportation Company

Religious Institution

Pharma/Biotech Company

Outsourcing Company

Marketing Services Firm

University

Recruiting/Hr Firm

Learn more about CDW Managed Collaboration Services

CDW Managed Collaboration Services Features:

CDW Managed Collaboration Services has many valuable key features. Some of the most useful ones include:

Communication - CDW is consistent and persistent with the communication they provide to its users. CDW Managed Collaboration Services provides 24/7 communicative support.

VoIP Administration - CDW Managed Collaboration Services provides its users with Voice over Internet Protocol administration.

Trouble Shooting and Monitoring - CDW Managed Collaboration Services provides its users with a deeper level of technical support available for troubleshooting and monitoring. CDW can be relied upon to do the heavy lifting when supporting a system.

CDW Managed Collaboration Services Benefits:

There are many benefits to implementing CDW Managed Collaboration Services. Some of the biggest advantages the solution offers include:

Flexibility - Users can choose how much they would like CDW Managed Collaboration Services to be involved in their systems. Users as well have the flexibility to request adjustments to the solutions and services provided by CDW.

One Point of Contact - A specific team within CDW will support a user and their needs. With this system, users will not be transferred around and will have a set team or person to contact.

Mobility - CDW Managed Collaboration Services provides its users with the ability to move people, phone services, and phone accounts from one physical location to another.

Reviews from Real Users:

Below are some reviews and insightful feedback written by PeerSpot users currently using CDW Managed Collaboration Services.

A Network Manager at a large manufacturing company says: “One of the valuable features of CDW Managed Collaboration is having a deeper level of technical support available for troubleshooting and monitoring. We can rely on that technical support to do a lot of the heavy lifting in supporting the system.”

A Director of Marketing Services at a medium-sized company comments: “Their active monitoring is the most valuable feature. It is a 24/7 managed service. They are monitoring specific systems for us, which has really been a point of value for us. We don't have a network operations center that is 24/7. That is what CDW is for us.”

A Director of Educational Innovation and Technology Services at a medium-sized educational organization remarks: “I really appreciate CDW's consistency and persistence in communications. I use the Managed Collaboration platform's dashboard a lot less than I email or call my CDW rep to reach out to them. That's what we appreciate the most over any specific piece of it, that the customer service has been really helpful.”

A CAD/CAM Support Specialist at a large engineering company comments: “The most valuable function of the Managed Collaboration service is the ability to move people, their phones, and their phone accounts from one physical location to another, because we have two locations in Pennsylvania, one in Connecticut, and one in Chicago.”

Product Categories

Managed Collaboration Services