CDW ServiceNow Solutions Reviews

Vendor: CDW

4.3 out of 5

3 reviews
100% willing to recommend

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What is CDW ServiceNow Solutions?

CDW ServiceNow Solutions (SNS) is an Elite Partner and an Authorized Trainer with ServiceNow and is an accredited ITIL® training organization. In 2019, CDW formed SNS by acquiring Aptris, an IT Service Management leader since 2003. Their team of over 100 service management professionals possesses a depth of knowledge and commitment to customer success that has resulted in multiple industry awards and a leading CSAT score of over 4.6 out of 5.

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CDW ServiceNow Solutions is the #1 ranked solution in top ServiceNow Service Providers solutions. PeerSpot users give CDW ServiceNow Solutions an average rating of 8.6 out of 10. CDW ServiceNow Solutions is most commonly compared to Cognizant ServiceNow Services: CDW ServiceNow Solutions vs Cognizant ServiceNow Services. CDW ServiceNow Solutions is popular among the large enterprise segment, accounting for 74% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.

Buyer's Guide

CDW ServiceNow Solutions

November 2024

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Helped 816,192 peers since 2012

Featured reviews

Daniel Bond

IT Manager at a healthcare company with 1,001-5,000 employees

CDW ServiceNow Solution's expertise is high when it comes to ServiceNow. They do a good job of helping us with governance, supporting the system, telling us of new features that are coming out on the system, and developing solutions on top of ServiceNow. They are very proactive when creating problems, when they need to be created. They maintain monthly sprints now. So, we are doing feature releases every month. They are maintaining the backlog and reaching out to people proactively to get stories and solicit feedback. They have put in agile methodology for our sprints. We were probably one of the first teams at our company to do that. Now, I think everybody is doing that. They run quarterly governance meetings on the platform. They demo new features and functions, then make suggestions and guide us where to go with the platform.

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Fernando Gois

Sr. Software Engineer at a healthcare company with 1,001-5,000 employees

We rolled out with CDW as our MSP and their general MSP support is good. They are the ones responsible for our monthly enhancements. They have a development team working with us. They are very good in this area. When we want to contract them for projects outside of their MSP contract, there is room for improvement. They could be better at: * Understanding our current state of things. * Providing more guidance in terms of best practices for general implementation. Their on-demand project teams need to do a better job in terms of delivering work, providing expertise, and understanding our current state.

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reviewer1745475

Global Tech Executive at a insurance company with 10,001+ employees

They continue to seek out additional opportunities on adjacencies and new technologies that are in a crowded space. They need to have more examples in those spaces first, before they try to sell them to us. For example, they want to participate in our AWS implementation, but it's hard to make a shift from our existing AWS partnerships, given that we haven't seen a lot of examples of work in this area from CDW. They need to find different ways to prove that they can extend beyond their current footprint. It has not been clear how strong their bench is in that area.

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CDW ServiceNow Solutions mindshare

As of November 2024, the mindshare of CDW ServiceNow Solutions in the ServiceNow Service Providers category stands at 14.1%, down from 14.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ServiceNow Service Providers

Key learnings from peers

Valuable Features

"CDW's expertise, when it comes to ServiceNow and ServiceNow best practices, is strong. They seem to grasp the business concepts well. They don't need a lot of translation and they tend to respond well when an error has been determined."
"CDW's expertise is high when it comes to ServiceNow. They do a good job of helping us with governance, supporting the system, telling us of new features that are coming out on the system, and developing solutions on top of ServiceNow."
"CDW applies agile principles and scrum. It also helps out in terms of setting up the right priorities for the entire organization, helping us to understand the best practices on our requests to correctly accommodate certain enhancements and the delivery of work from our development team or their administrators."

Room for Improvement

"They continue to seek out additional opportunities on adjacencies and new technologies that are in a crowded space. They need to have more examples in those spaces first, before they try to sell them to us.For example, they want to participate in our AWS implementation, but it's hard to make a shift from our existing AWS partnerships, given that we haven't seen a lot of examples of work in this area from CDW."
"On the project implementation side, it needs to be a little more authoritative. From a project management standpoint, I would rate them as seven out of 10."
"When we want to contract them for projects outside of their MSP contract, there is room for improvement. They could be better at:Understanding our current state of things. Providing more guidance in terms of best practices for general implementation.Their on-demand project teams need to do a better job in terms of delivering work, providing expertise, and understanding our current state."

Pricing

"The pricing is very competitive."
"Pricing-wise, they are pretty standard for the market. They provide a good value for their pricing."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our CDW ServiceNow Solutions Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Energy/Utilities Company

Financial Services Firm

Real Estate/Law Firm

Wholesaler/Distributor

University

Government

Construction Company

Non Profit

Engineering Company

Transportation Company

Insurance Company

Educational Organization

Retailer

Media Company

Religious Institution

Legal Firm

Logistics Company

Consumer Goods Company

Aerospace/Defense Firm

Comms Service Provider

Non Tech Company

Performing Arts

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Learn more about CDW ServiceNow Solutions

With customers ranging from Fortune 500 companies to some of the nation’s leading healthcare organizations and higher education institutions, CDW has the experience to help you succeed with your ServiceNow initiatives.

ITSM- Upgrade to fully automated IT and business services with cloud-based ITSM.
ITOM- Enhance visibility, prevent service outages and maximize operational agility.
SecOps- Align security and IT to prioritize and resolve threats based on business impact.
CSM- Transform customer service management by connecting people and processes.
HR- Streamline your HR delivery, freeing you up to focus on people, not processes.

Already Own ServiceNow?
CDW has helped hundreds of customers expand the benefits of ServiceNow into new process areas such as:

Advisory Services, providing ITSM Maturity Roadmapping, Process Design and Process Alignment
Workshops
Staff Enhancement Services, growing your ServiceNow team using our top certified developers
Remote Admin Services for managing instances, enhancements, upgrades and guidance
Continuous Improvement Plans for ongoing planning, design, development and coaching
Online training, ServiceNow Fundamentals classes (the SysAdmin cert prerequisite)

Considering ServiceNow?

CDW provides demos, project mapping, budget projections—anything to help you fill in the gaps. Plus, if you decide to go with ServiceNow, they have ServiceNow implementation packages designed to get you up and running quickly using best practice methodologies focused on fast time-to-value.

Looking for Process Improvement or ITIL Training?

CDW has some of the best certified ITIL trainers who can deliver half-day ITSM simulation events, one-day executive overviews, and three-day certification courses that conclude with the official ITIL certification exam.

Learn more about CDW ServiceNow Solutions.

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