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Network & Security Engineer at a engineering company with 201-500 employees
Real User
Excessive lagging, expensive, complicated installation, but has good features and support
Pros and Cons
  • "The RADIUS Server holds the most value."
  • "I would like to see the product simplified more, especially with the configuration."

What is most valuable?

The RADIUS Server holds the most value.

The TACACS feature in ISE is good.

We also use the Posture feature to control the environment.

The product features are quite good.

What needs improvement?

One of the main issues in  Cisco ISE (Identity Services Engine) is that it lags excessively.

Sometimes Cisco ISE (Identity Services Engine) just doesn't work properly, due to misconfiguration.

I would like to see the product simplified more, especially with the configuration.

For how long have I used the solution?

I have been working with Cisco ISE (Identity Services Engine) for approximately two years.

We are using version 2.7 Patch 2.

What do I think about the scalability of the solution?

Cisco ISE (Identity Services Engine) is easy to scale.

I have approximately 450 Apex end-based licenses.

Currently, we don't have plans to expand.

Buyer's Guide
Cisco Identity Services Engine (ISE)
September 2024
Learn what your peers think about Cisco Identity Services Engine (ISE). Get advice and tips from experienced pros sharing their opinions. Updated: September 2024.
802,829 professionals have used our research since 2012.

How are customer service and support?

Technical support as always is one of the best.

How was the initial setup?

The initial setup was a bit complex. It took us three to four weeks to complete the setup and get it up and running. We had help from the reseller.

It was deployed by a vendor.

What about the implementation team?

It was installed by a vendor.

What's my experience with pricing, setup cost, and licensing?

It's a bit expensive, especially the licensed product.

The hardware is purchased one time. 

The support license is reasonable, but when compared to other products, such as ClearPass or Fortinet, the base license for users is much lower in other products. In general, Cisco is more expensive.

I would like to see one license based on one user. We do not need to use multiple licenses in order to have multiple features in the product.

One of the issues in ISE is that if you need more features you have to have multiple licenses per user. One user can have three or four licenses. 

It would be beneficial to have a single license that included all of the features.

Which other solutions did I evaluate?

We are currently trying to deploy Fortinet network access control. The support from Fortinet is disappointing.

We are in the testing phases, but there is a good possibility that we will go with Fortinet.

We have not used it yet. We will try the POCs this week coming.

What other advice do I have?

I would suggest having an experienced engineer implement the product. If there is an error when implementing, you will experience many issues, especially lagging.

If it was well implemented I would rate it a nine out of ten, because it's good.

Cisco ISE (Identity Services Engine) is used in large enterprise companies. In our company and with our implementation, I would rate  Cisco ISE (Identity Services Engine) a four out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Brook Debebe Hailu - PeerSpot reviewer
Chief Technology Officer at Mehbub General Trading PLC
Reseller
Top 5
Overall useful features, good community support, and scalable
Pros and Cons
  • "I have found that all of the features are valuable. It is very easy to deploy because we are able to port users directly from Active Directory (AD) and LDAP."
  • "In an upcoming release, the solution needs to be more agentless and more independent. Additionally, there could be improved integration with other next-generation solutions, such as Palo Alto, Fortinet, or Check Point."

What is our primary use case?

We use this solution for both wired and wireless network access control. We have deployed it in a bank, government offices, and some universities.

What is most valuable?

I have found that all of the features are valuable.

It is very easy to deploy because we are able to port users directly from Active Directory (AD) and LDAP.

What needs improvement?

In an upcoming release, the solution needs to be more agentless and more independent. Additionally, there could be improved integration with other next-generation solutions, such as Palo Alto, Fortinet, or Check Point.

For how long have I used the solution?

I have been using this solution for approximately nine years.

What do I think about the stability of the solution?

The solution takes a while to get up and running before it becomes stable. There is a lot of fine-tuning that needs to be done to make sure that users are authenticated properly and not denied access. I have had the experience of redeploying the ISE several times because of false denial of services or access to services but once it is configured correctly the stability is fine.

What do I think about the scalability of the solution?

I have found this solution is scalable, especially the latest versions. The older versions, have to have some additions in order to make them scalable. However, I think they have resolved this issue.

We have had customers of all business sizes using this solution, from small to enterprise companies.

How are customer service and technical support?

The community support is satisfactory, it is very easy to get support. You can find any documentation and support within the community. 

How was the initial setup?

The deployment takes a long time. Additionally, if you want to integrate the solution with AD and LDAP you will need someone that is very experienced. It is a good feature to have but it is complex to integrate.

What about the implementation team?

We have had experience deploying this solution to small, medium, and enterprise size companies.

What's my experience with pricing, setup cost, and licensing?

This solution requires an annual license and it is a bit expensive than competitors.

What other advice do I have?

I rate Cisco ISE (Identity Services Engine) an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller, integrator
PeerSpot user
Buyer's Guide
Cisco Identity Services Engine (ISE)
September 2024
Learn what your peers think about Cisco Identity Services Engine (ISE). Get advice and tips from experienced pros sharing their opinions. Updated: September 2024.
802,829 professionals have used our research since 2012.
Technology Manager at Advanced Integrated Systems
Real User
A stable and scalable network administration solution with a valuable guest access feature
Pros and Cons
  • "I like the guest access feature, which has been important for us."
  • "Segmentation can be improved."

What is our primary use case?

The primary use case is to have network access control and automation to integrate with the enterprise network. It also helps provide a method to make segmentations between users and enable access control.

How has it helped my organization?

Cisco ISE has provided more mobility for the organization while controlling access no matter how the users connect to the network.

What is most valuable?

I like the guest access feature, which has been important for us. The BYOD feature is also good. 

What needs improvement?

Segmentation can be improved. They can also improve security policies for each group of users, and automation can also be better. The software interface could be better. They should make it easier for users to find features.

For how long have I used the solution?

I have been working with Cisco ISE for more than three years, but in general, I have more than 20 years of experience working with Cisco.

What do I think about the stability of the solution?

Cisco ISE is a stable solution.

What do I think about the scalability of the solution?

Cisco ISE is very scalable.

How are customer service and technical support?

Cisco technical support is very good.

How was the initial setup?

The initial setup is complex, and you can't easily find the features you want.

What about the implementation team?

If we're talking about a medium enterprise and there is a greenfield, it can take between one or two weeks.

What's my experience with pricing, setup cost, and licensing?

I think the price is okay.

What other advice do I have?

I advise new users to go through the admin guides for implementation and follow the script very carefully.

On a scale from one to ten, I would give Cisco ISE an eight.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Technology Manager at Advanced Integrated Systems
Reseller
Good integration, visibility, and automation
Pros and Cons
  • "The most valuable feature is the integration with StealthWatch and DNA as one fabric."
  • "The ISE software needs to be improved so that it is easier to administer."

What is our primary use case?

We are a system integrator and Cisco ISE is one of the products that we sell and implement at our customers side. I have built ISE's POC and provided training to our customers.

I also used real rent lab which was including; Active Directory integration, network access and core switches, access points, wireless access controller, and end points. (some end points have cisco client - anyconnect, and have not), and Web Server for creating wireless authentication portal solution end to end

The AAA features were awesome and have important attributes, and also the security groups (SGTs) concept to enforce policies for each group of users, regardless they coming via wired or wireless network devices. also i see the guest authentication is very rich and easy tom implement 

How has it helped my organization?

Cisco ISE offer one central point to create different policies for different group of users and enforce policies to each entity regardless it connected to network through wired or wireless network devices. it provide in this way more mobility and wireless-wired converged network. Also it integrates very well with network devices to control ports configurations services authentication and authorization. ISE also integrate with DNA center and stealthwatch to enable customer have SDN (Software defined Network) Fabric. 

What is most valuable?

Combines authentication,authorization,accounting(AAA),posture,and profilerinto one appliance

Provides for comprehensive guest access management for Cisco ISE administrators.

Enforces endpoint compliance by providing comprehensive client provisioning measures and assessing the device posture for all endpoints that access the network,including 802.1X Environments

EmploysadvancedenforcementcapabilitiesincludingTrustsecthroughthe use of SecurityGroup Tags(SGTs) and Security Group Access Control Lists (SGACLs)• Supports scalability to support a number of deployment scenarios from small office to large enterprise environments

What needs improvement?

The ISE software needs to be improved  in role to be easier to administer. SOftware enhancement required to have easier way to find the featured required to implement and also need enhancement of features sorting. Completing processes can be complex when try to implement some solutions. also steps are complex and the troubleshooting as well. As an example, if you intend to make AAA policy and enforce it on a group of users, you will find the software very confusing................................

For how long have I used the solution?

I have been using Cisco ISE for three months.

Which solution did I use previously and why did I switch?

We did not use another similar solution prior to this one.

How was the initial setup?

The initial setup was fine.

What's my experience with pricing, setup cost, and licensing?

The price for Cisco ISE is high.

Which other solutions did I evaluate?

We did not evaluate other options before adopting this solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: My Company is Cisco Reseller
PeerSpot user
Ntwrkengine0887 - PeerSpot reviewer
Senior Network Engineer at a comms service provider with 1,001-5,000 employees
Reseller
Compatible with Microsoft products and offers advanced firewall support
Pros and Cons
  • "The best feature of the Cisco ISE platform is that it is compatible with Microsoft products."
  • "Cisco ISE is complex. The deployment and design of networks with it is so complex. If it could change it would be better."

What is our primary use case?

We use Cisco ISE for network management, user access for enterprise clients, and advanced firewall support. We use Cisco ISE on domains and clients jointly with other network software utilities.

How has it helped my organization?

We use Cisco ISE as our main controller for the management of clients that need to join our network.

What is most valuable?

The best feature of the Cisco ISE platform is that it is compatible with Microsoft products. 

What needs improvement?

Cisco ISE is complex. The deployment and design of networks with it is so complex. If it could change it would be better. 

It needs a better solution for reduced complexity.

I think to add more people to four-thousand users is going to be hard. Cisco needs to make it easier to add more people.

For how long have I used the solution?

We have been using the solution for three years.

What do I think about the stability of the solution?

The Cisco ISE platform is stable.

What do I think about the scalability of the solution?

On our network, we use Cisco ISE as a platform utility to support three thousand users.

How was the initial setup?

The initial setup of the Cisco ISE platform was complex and the deployment was also difficult.

What other advice do I have?

On a scale from one to ten, I would rate Cisco ISE an eight because the server is so complex. Cisco needs to re-program or re-issue it and release a new version with more adequate sizing for small businesses. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Network Operations Specialist at a government with 1,001-5,000 employees
Vendor
This technology is based upon utilizing other Cisco products such as IDS, IPS, ASA and Catalyst switches.

Valuable Features:

Cisco Identity Services Engine (ISE) version 1.3 has improved it's GUI margin and much easier to navigate than the previous versions. 

This technology pride itself with Trust Sec and 802.1x  feature. Trust Sec can be an advantage when an environment is nothing but a Cisco workshop.

This technology is based upon utilizing other Cisco products such as IDS, IPS, ASA and Catalyst switches. It provides the RADIUS feature for Active Directory so that 802.1x (EAP over LAN) is properly utilized for User Authentication.  

It also does MAC Address Bypass (MAB) for MAC Address verification and authentication.  

Cisco will integrate the TACACS+ feature into ISE version 2.0 and enterprises no longer need Cisco ACS for this reason.  

Improvements to My Organization:

Many organizations and large enterprises are faced with the daunting task of keeping their security issues at bay. They also need to be in compliant with the Cyber Security's strict guidelines and orders.  

While there are many cyber attacks from the outside of the edge routers, cyber attacks can also be implemented within the organization whether it is either intentional or unintentional.  Cisco ISE can mitigate many attacks such as MAC spoofing, VLAN hopping, DHCP Starvation and ARP Snooping.

By implementing ISE, it can lighten the overhead of the Cisco Catalyst Switches by not implementing port security, Dynamic Arp Inspection, DHCP Snooping. This will also improve the switch's performance since the ISE server takes over the duty of posturing with its Policy Service Node persona.  

Room for Improvement:

Cisco ISE has improved performances on Access Switches and closely monitored the daily suspicious or rogue activities within the organization.  

Deployment Issues:

We've had no issues with deployment.

Stability Issues:

We've had no issues with stability.

Scalability Issues:

We've been able to scale it for our needs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Owner at a tech services company with 11-50 employees
Real User
A network administration product that is easy to use, but migration could be better
Pros and Cons
  • "I like that Cisco ISE is easy to use."
  • "Migration could be better. Right now, we back up with the new version, and it requires a lot of licensing and other things. Whenever we choose a product, it's very difficult because we have to meet the requirements of each feature. There is no standard feature, so the best system that we bought may not fit the solution. We have to look at every feature that the customer uses. If you compare it with other products like Aruba, it's not the same. With Cisco, I have to read all about the features on this version and the licensing required for the product. In Aruba, that thing is covered when you get one license because it covers almost everything. It could also be more scalable."

What is our primary use case?

We use Cisco ISE to develop products for other people. We don't really use it in our system. We just buy it and implement it when our customers require ISE.

What is most valuable?

I like that Cisco ISE is easy to use.

What needs improvement?

Migration could be better. Right now, we back up with the new version, and it requires a lot of licensing and other things. Whenever we choose a product, it's very difficult because we have to meet the requirements of each feature. There is no standard feature, so the best system that we bought may not fit the solution. 

We have to look at every feature that the customer uses. If you compare it with other products like Aruba, it's not the same. With Cisco, I have to read all about the features on this version and the licensing required for the product. In Aruba, that thing is covered when you get one license because it covers almost everything. It could also be more scalable.

For how long have I used the solution?

We have been using Cisco ISE for 20 to 30 years.

What do I think about the scalability of the solution?

It could be more scalable. It's easy to scale initially, but it will become very difficult at a certain point. In the beginning, it's in the previous environment, and it's pretty easy. But after we integrate it, we need to do a couple more to scale the product, which is more difficult.

We have less than 300 people using it worldwide. We deal with an airline company, so people who come to use it aren't many, but it's available to everyone from everywhere around the world.

How are customer service and support?

We deal with a local Cisco partner for technical support. I haven't dealt with Cisco directly in Bangkok. 

How was the initial setup?

I think Cisco takes around six months to complete the migration from the old one to the new one. This is because we have compliance and a lot of other things here.

What about the implementation team?

Our in-house team implements this solution. It takes about three people to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

It costs around 50,000 baht in the first year, but I'm unsure about the second year.

What other advice do I have?

On a scale from one to ten, I would give Cisco ISE a seven.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Principal ICT Assistant at a educational organization with 1,001-5,000 employees
Real User
Allows us to use our public ID properly
Pros and Cons
  • "The most valuable feature is the ASDM - the user interface makes it very easy to configure the firewall."
  • "I would like the product to include support for OSVS version three."

What is our primary use case?

My primary use case is network address translation and layer 4 filtering.

How has it helped my organization?

Without this product, we wouldn't be able to use our public ID the way we need to.

What is most valuable?

The most valuable feature is the ASDM - the user interface makes it very easy to configure the firewall.

What needs improvement?

I would like the product to include support for OSVS version three.

For how long have I used the solution?

I've been using this solution for about five years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

The scalability is good - currently, we don't have an internet bandwidth greater than 10GB, so it's efficient for us.

How was the initial setup?

The initial setup was straightforward, and deployment was done in one night.

What about the implementation team?

I implemented using an in-house team.

What was our ROI?

This product has helped us protect our infrastructure.

Which other solutions did I evaluate?

I considered some open source solutions, but those are usually difficult to set up.

What other advice do I have?

I would recommend this solution as it is very easy to set up and has a very easy user interface. I would rate this solution as eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Cisco Identity Services Engine (ISE) Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2024
Buyer's Guide
Download our free Cisco Identity Services Engine (ISE) Report and get advice and tips from experienced pros sharing their opinions.