Cisco Prime [EOL] Reviews

Our primary use case for this solution is Assurance. It helps us manage and monitor analytics and fix issues such as poor voice quality. We can investigate by fetching reports and real-time alert generation for VoIP infrastructure. For example, suppose there is latency during calls, it can be immediately alerted to take immediate action before we investigate the deeper issue.

Cisco Prime could be improved for other devices like Aruba and Juniper by focusing on the features to be enabled for non-Cisco vendors. For example, the onboarding process could be improved and developed to enhance compatibility for non-Cisco devices. Otherwise, for Cisco infrastructure, it's well suited.

We have been using this solution for approximately ten years.

The solution's stability depends on the product's chosen requirements.

The solution is scalable.

We have had a good experience with customer service and support. They are responsive and helpful. They are available to assist when issues occur but do not provide support for the entire configuration process.

We previously used Juniper. However, it did not provide some of the parameters available on Cisco.

The product is both straightforward and complex. However, it is primarily straightforward because Cisco provides their OVA template and open virtual appliances for deployment using the VMware ESXi. Hence, it's easy to deploy, but it's a little bit difficult to configure according to your use cases and what is performed or delivered to the customer.

Deployment can be done in three ways and the time varies depending on the chosen one.

I cannot comment on pricing and licensing as another department handles it.

I rate this solution an eight out of ten. The solution is good but can be improved by including features for non-Cisco vendors. I recommend this tool to customers looking for a good tool that can provide an advanced level of monitoring for people with 90% infrastructure or inventory from Cisco.

I use Cisco Prime to work with VLANs, especially the VLANs that function in my daily business. I deploy security updates, iOS configurations, and configs on the access layer, routers, and switches. I also use reports to troubleshoot problems.

The VLAN mapping function has been most impactful in simplifying our network management tasks.

There is room for improvement in the Access layer. 

I have been using it since 2017. 

I would rate the stability a ten out of ten.

The scalability is great. I would rate the scalability a ten out of ten. 

For all functions, we have around 200 end users.

I contacted customer service and support vie email. Their response is okay, but not very fast.

Neutral

The initial setup is very difficult. 

We work with Cisco through our dealer.

Cisco Prime is a great solution for Cisco environments. I don't think other software is the same leader because other software doesn't support Cisco hardware like Cisco software does. It's very familiar.

For the Cisco environment, I would rate Cisco Prime a ten out of ten. 

We use the solution to manage Cisco devices and other wireless products. 

Cisco Prime is a good tool for inventory monitoring and wireless management. 

I want the tool to improve data visibility. 

I have been using the solution for five years. 

I rate the solution's stability an eight out of ten. 

I rate Cisco Prime's scalability an eight out of ten. 

I have never had any experience with the technical support. 

Cisco Prime's deployment is complex. 

I rate the solution's pricing an eight out of ten. 

I rate the product an eight out of ten. 

We use Cisco Prime to monitor Cisco wireless environment.

The product's most valuable features are monitoring and configuration.

We have been using Cisco Prime for four years. We are using version 3.6.

I rate the product's stability a ten out of ten.

We have one server for Cisco Prime. It supports as many devices as required. We have 1000 users for it in our organization. I rate its scalability a ten out of ten.

I contacted the technical support team for server certification renewal. They are helpful.

Positive

The product is expensive compared to other vendors in the market. Although, from an operational point of view, it is worth the money.

It is a good product. I recommend it to others and rate Cisco Prime a nine out of ten.

We use Cisco Prime for network mapping and surveys. 

Cisco Prime needs to have lower prices and more customization options. 

I have been working with the solution since 2017. 

I would rate Cisco Prime's stability around six to seven out of ten. 

We do not scale the networks very frequently. I would rate it an eight out of ten. My company has less than 10 users of Cisco Prime. 

I would rate the tool's setup a six or seven out of ten and took two weeks to complete. We relied on two people to handle the deployment. 

I would rate the solution's pricing an eight out of ten. 

I would rate Cisco Prime an eight out of ten. 

I use Cisco Prime to check the interfaces and links and generate reports. I use the solution to see which locations are down.

What I found most beneficial from Cisco Prime is that it gives you an insight into what your network does, even when you're not actively monitoring what's going on with your network.

I would love for Cisco Prime to show bandwidth usage and consumption, but I can't monitor bandwidth usage at a given time on the version I use or on the subscription I have available. All I can see on Cisco Prime is the uptime depending on the date range or period I want to have an insight about, so this is an area for improvement in the solution.

If bandwidth usage and consumption data are available, that will help me with my reporting.

I discovered you need another license to see bandwidth utilization data. If Cisco can diffuse that functionality into a single subscription, I can monitor bandwidth usage and see reports and a few other functionalities, which would improve Cisco Prime.

I've been using Cisco Prime for around six months.

Cisco Prime is a stable product. Its stability is eight out of ten.

I've yet to try to scale Cisco Prime.

I've contacted Cisco Prime technical support, and as it can be problematic at times and other times pretty seamless, it's a seven out of ten for me.

Neutral

Cisco Prime was the first solution I used, and then I just supplemented it with a free version of PRTG.

I didn't do the initial setup for Cisco Prime because I just came into the company after the setup.

A third party implemented Cisco Prime for the company.

I've used PRTG and then Cisco Prime.

I have to check the version of Cisco Prime that I'm currently using, but I'm sure it isn't the latest version.

A third party deals with Cisco Prime, which can sometimes be troublesome, though it's pretty seamless at other times.

Up to thirty people use the solution within the company.

I'd tell people looking into Cisco Prime that the decision should be based on what you need the solution for. What are you looking to monitor? It would be best if you also looked into licenses supporting your use case. This is the best way to go about it.

My rating for Cisco Prime is eight out of ten.

We use the solution for monitoring and backing up our network devices.

The dashboard is a valuable feature. It's very clear, and the metrics make it easy to see the current network situation.

In general, it's fine for me. It's a nice product. Right now, I can't think of any features that could be added. Maybe it could be a little cheaper.

We've been using the solution for less than a year.

The solution is stable. It works very well.

The solution is scalable. You can expand it if you buy an additional license.

We've never had to create a case for Cisco Prime support.

At my previous company, I used Huawei Insight software for our Cisco devices. Cisco Prime is slightly easier than Huawei Insight but a bit expensive, which is why my previous company preferred it.

The setup wasn't complex at all.

We did the deployment in-house.

I don't think these products have a standard cost because they are very specific. You need to get special quotes from the company for each order.

On a scale of one to 10, I would rate the product as nine.

We have two users using the solution.

The product is simple to maintain. By following the Cisco alarms, you can fix problems easily.

The solution is very easy to use, and I absolutely advise using it, as long as your budget has no limits. 

We use the solution to control the physical service station that is part of the SCADA network. We connect and control them remotely. 

The product's pricing can be cheaper. 

I have been using the product for ten years. 

The solution is stable. 

The product is scalable. My company has 100 users for the product. 

The solution's deployment depends on the experience. It took about three to four months to deploy the product. We have around 10 people who are supervising the materials. 

Our partner in Iraq helped us with the deployment. 

We update the license every five years. 

I would rate the product an eight out of ten.