Cisco Prime [EOL] Reviews

Our main use cases are for device management as well as for wireless monitoring. I'm an account service delivery manager and we have a gold partnership with Cisco.

Operationally, Prime is quite easy to use and I like the wireless heatmap and search management features. 

The reporting could be simplified and the information made clearer to the user. There is a lack of detail and a useful breakdown that shows what is happening. The dashboard should have more options which would help with analysis. This is crucial for us as the system is currently too slow and it seems we have reached our limits because a lot of databases are getting loaded into it.

I would like to see link management for routers, and a functioning network discovery feature that exists in the solution but for some reason does not function. We've been told that we need to manually add it. That is unacceptable and it's the biggest downfall of the solution. 

I've been using this solution for five years. 

The stability is not terrible, there are no issues. The problem is the time it takes to get visibility. I need to wait for more than 30 seconds to get what I need. 

This is a scalable tool. We have four people in the company using Prime. 

The customer service is average because some of the support staff are knowledgeable, but some are not and it can take a while to resolve things. They should all know the product and which features are for what purpose.

Neutral

I wasn't involved in the initial setup but last week we upgraded to the 3.10 version and had a lot of difficulties with the upgrade and the patch management. We have it sorted out now. I think the issue is that there is a refresh happening, a check that all the data is available, so the loading time has been slow and I feel it on each and every screen. 

I'm not involved with licensing. 

This is actually a wonderful tool with good features but it's slow so I rate this product eight out of 10. 

Our primary use case for this solution is Assurance. It helps us manage and monitor analytics and fix issues such as poor voice quality. We can investigate by fetching reports and real-time alert generation for VoIP infrastructure. For example, suppose there is latency during calls, it can be immediately alerted to take immediate action before we investigate the deeper issue.

Cisco Prime could be improved for other devices like Aruba and Juniper by focusing on the features to be enabled for non-Cisco vendors. For example, the onboarding process could be improved and developed to enhance compatibility for non-Cisco devices. Otherwise, for Cisco infrastructure, it's well suited.

We have been using this solution for approximately ten years.

The solution's stability depends on the product's chosen requirements.

The solution is scalable.

We have had a good experience with customer service and support. They are responsive and helpful. They are available to assist when issues occur but do not provide support for the entire configuration process.

We previously used Juniper. However, it did not provide some of the parameters available on Cisco.

The product is both straightforward and complex. However, it is primarily straightforward because Cisco provides their OVA template and open virtual appliances for deployment using the VMware ESXi. Hence, it's easy to deploy, but it's a little bit difficult to configure according to your use cases and what is performed or delivered to the customer.

Deployment can be done in three ways and the time varies depending on the chosen one.

I cannot comment on pricing and licensing as another department handles it.

I rate this solution an eight out of ten. The solution is good but can be improved by including features for non-Cisco vendors. I recommend this tool to customers looking for a good tool that can provide an advanced level of monitoring for people with 90% infrastructure or inventory from Cisco.

We use Cisco Prime mainly to monitor and double-check if all access points are working correctly and in the correct places that they are intended to be. Additionally, we check the heat maps of the coverage of the wifi signal to see if it is the appropriate coverage.

The most valuable feature of Cisco Prime is the heat map.

Cisco Prime could improve the notifications in the system. Having more details about what is happening would be useful, such as traffic numbers or who is connected. We can see them through the firewall controller, but it would be better if you can see them from one place.

In the next release, they could add some more features and improve the look of the user interface to something more modern.

I have been using Cisco Prime for approximately five years.

Cisco Prime is stable.

The scalability of Cisco Prime has been good for the 200 access points we have.

We communicate with our Cisco partner here and I'm very happy with them. They're very cooperative and responsive.

I have not used another similar solution prior to Cisco Prime.

The price of Cisco Prime was reasonable because we purchased it as part of a Cisco One package. The package was a bundle of Cisco solutions together, such as Cisco ISE and CMX. The price is reasonable com compared to other solutions.

My advice to others is they need to make sure during their planning that they have distributed the exact number of access points in the right location. There should be someone dedicated to it because it needs a follow-up and daily monitoring.

I rate Cisco Prime a seven out of ten.

We use the solution as a monitoring tool for management and configuration.

The technical support team is very good.

The product needs to improve its interface and reporting. The setup should be made easy.

I have used the solution for years.

The product is not at all easy to deploy. It needs quite a bit of server, and the person installing must have the knowledge to handle and manage the product.

If we have a license for Cisco DNA, we can use the same license for Cisco Prime.

I recommend the product for medium to large enterprises. I would recommend SolarWinds over Cisco Prime. SolarWinds is user-friendly, has a pretty good UI, and allows us to customize the report. Overall, I rate the solution a six out of ten.

Cisco Prime helps us manage and monitor our network treatment, such as switches, routers, and firewalls. We can see when a module fails, and even push configuration. This is especially helpful when managing a large network of switches, as manual configuration would be difficult.

Cisco Prime provides us with a convenient way of deploying a configuration template to all switches in the network simultaneously. This makes managing a large number of switches much easier and saves time. Additionally, if our network is relatively small, we can use Prime to manage switch logs without the need to purchase additional hardware or software. The solution also has the capability for NetFlow.

Cisco Prime has been around for a long time, and it keeps getting better and better. The solution is the best platform for managing and monitoring switches and routers, even if we have thousands of them. Cisco Prime or DNAC are great options if we're not familiar with automation or scripting languages like Python or Terraform because we can configure devices and push the settings through without needing to know anything about automation or scripting. Managing and monitoring our network is made easy with Cisco Prime, but it is only available for Cisco-based environments.

The stability has room for improvement. I had an issue with the version I was using and it was suggested I upgrade the software to fix the issue. Once I upgraded, the issue I was having was resolved but I now have three new issues.

Cisco can only be used for Cisco environments and is not compatible with other vendors. I would like to have better integration with environments other than Cisco.

I have been using the solution for nine years.

The technical support team is very good.

Positive

We use HP NNMi because we have many of them and it is well-suited for managing Cisco devices. HP NNMi also works well with Moxa switches. For any switch we install, HP NNMi will be able to manage them. Cisco however is only optimized for a Cisco environment.

I give the solution an eight out of ten.

I primarily offer this solution to my clients. It is really helpful, for example, for monitoring the access point condition of my clients' devices.

I like the monitoring of access points. We can see the heat map in locations within the building. In case of trouble, if my client has trouble in some specific area, we can look to specific areas on the map, which areas are impacted.

The installation is easy.

The solution is a bit pricey.

It should be able to monitor Palo Alto, Juniper, and Check Point products - not just Cisco solutions. 

I've been dealing with the solution for five or six years.

It's stable. There are no bugs or glitches. I have never heard my customers complaining about the stability of Cisco Prime.

I'm not sure about the scalability. Most of my clients deploy the network differently. Not that many worry about scaling. If you want it to be scalable, it's still possible to scale by upgrading the hardware or software, maybe. It's VM-based; it's still scalable if you upgrade it.

We have five clients using the solution, however, I'm unsure how many users are under each client. 

Technical support is great. We find them to be helpful and responsive. 

The solution is very straightforward and simple. It's not overly complex. 

The deployment is quick as well. For installation, a half-day is enough. That covers not just installation. That also covers the testing and connection to the network.

The licensing is pretty simple, however, we would like it to be less expensive. 

We resell both the cloud and on-premises versions. 

I would recommend the solution. We tend to recommend it to clients. 

I'd rate the solution seven out of ten.

There are fewer monitoring solutions around, however, for now, my clients are using Cisco Prime just to monitor Cisco products only - not other brands like HP or Palo Alto, or Check Point. I cannot recommend it beyond using it if you are heavily involved in Cisco.

We use the solution to manage Cisco devices and other wireless products. 

Cisco Prime is a good tool for inventory monitoring and wireless management. 

I want the tool to improve data visibility. 

I have been using the solution for five years. 

I rate the solution's stability an eight out of ten. 

I rate Cisco Prime's scalability an eight out of ten. 

I have never had any experience with the technical support. 

Cisco Prime's deployment is complex. 

I rate the solution's pricing an eight out of ten. 

I rate the product an eight out of ten. 

We use Cisco Prime to monitor Cisco wireless environment.

The product's most valuable features are monitoring and configuration.

We have been using Cisco Prime for four years. We are using version 3.6.

I rate the product's stability a ten out of ten.

We have one server for Cisco Prime. It supports as many devices as required. We have 1000 users for it in our organization. I rate its scalability a ten out of ten.

I contacted the technical support team for server certification renewal. They are helpful.

Positive

The product is expensive compared to other vendors in the market. Although, from an operational point of view, it is worth the money.

It is a good product. I recommend it to others and rate Cisco Prime a nine out of ten.