We use Cisco Prime for managing calls for the company. We are only at the beginning of using the solution.
Network Engineer Coordinator at a mining and metals company with 5,001-10,000 employees
Flexible, reliable, and great support
Pros and Cons
- "Cisco Prime allows us to do a lot of functions with the users and it is flexible."
- "Cisco Prime could improve the graphical user interface."
What is our primary use case?
What is most valuable?
Cisco Prime allows us to do a lot of functions with the users and it is flexible.
What needs improvement?
Cisco Prime could improve the graphical user interface.
For how long have I used the solution?
I have been using Cisco Prime for approximately seven months.
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Cisco Prime [EOL]
November 2024
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What do I think about the stability of the solution?
Cisco Prime is a sable solution.
What do I think about the scalability of the solution?
We have five administrators using this solution in my organization.
How are customer service and support?
I have used the support.
I rate the support from Cisco Prime a five out of five.
How was the initial setup?
The initial setup of Cisco Prime is very simple. The process takes a few minutes.
I rate the initial setup of Cisco Prime a four out of five.
What other advice do I have?
I rate Cisco Prime an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Specialist at a financial services firm with 501-1,000 employees
Provides us with real-time monitoring but could benefit from more visibility
Pros and Cons
- "Cisco Prime is helpful as it provides us with real-time monitoring. This allows us to be proactive in our environment."
- "The overall management capabilities of Prime need to be improved."
What is our primary use case?
We use Cisco Prime to manage and monitor our banking app devices and other wireless devices.
Within our company, there are seven employees that use this solution. We have plans to increase our usage of this product.
How has it helped my organization?
Availability and uptime. Cisco Prime helps us a great deal with reports.
What is most valuable?
Cisco Prime is helpful as it provides us with real-time monitoring. This allows us to be proactive in our environment.
What needs improvement?
When compared to DNA, I think DNA has a lot of improvements over Cisco Prime. I think going forward, it's best to move towards Cisco DNA instead of trying to improve Prime.
The overall management capabilities of Prime need to be improved. With Cisco DNA, you get total visibility of your environment. Not only can you manage the uptime, but you can also apply recommendations. Cisco Prime doesn't allow you to do this.
For how long have I used the solution?
We've been using Cisco Prime for seven years.
What do I think about the stability of the solution?
Stability-wise, it's great. We don't have any complaints. Once it's installed, it functions well.
What do I think about the scalability of the solution?
Cisco Prime is scalable.
How was the initial setup?
The installation of Cisco Prime is very easy.
What's my experience with pricing, setup cost, and licensing?
Cisco Prime is an expensive solution.
What other advice do I have?
I would recommend Cisco Prime — it's a good product; however, I would suggest you go with Cisco DNA instead.
Overall, on a scale from one to ten, I would give this solution a rating of seven. If it provided us with true visibility, I would give it a higher rating.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cisco Prime [EOL]
November 2024
Learn what your peers think about Cisco Prime [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Infrastructure Engineer at a computer software company with 51-200 employees
Great for network management, good interfaces and simple deployment
Pros and Cons
- "The interfaces are a valuable feature."
- "Lacking in integration with a SIEM tool."
What is our primary use case?
Prime is geared towards medium and enterprise size companies and that's where we deploy it. I don't think it's a suitable solution for small companies. We've used the product for several projects, providing solutions to our customers and managing it for them. We've been dealing with Cisco for the past 10 years. One of our current projects is with one of the leading hospitals here. We are premier partners and we also resell Cisco products. I'm an IT specialist.
What is most valuable?
The interfaces are a valuable feature and the product is easy to deploy. We receive a lot of good support from Cisco.
What needs improvement?
I can't really come up with anything that needs improvement in the solution, the technical team might be able to comment on that.
If my understanding is correct, Cisco doesn't have a SIEM tool. Prime is used for managing all the infrastructure and if it can be integrated with the SIEM tool it could be well managed. That's my personal opinion.
For how long have I used the solution?
I've been using this solution for about four years.
What do I think about the stability of the solution?
Our clients are happy with Prime, the stability is good and it's easy to manage.
What do I think about the scalability of the solution?
Scalability is good.
How are customer service and technical support?
We receive partnership support and it's very good.
How was the initial setup?
Initial setup is very straightforward, it only takes a short time.
What other advice do I have?
I would definitely recommend Cisco Prime.
I would rate this solution an eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Updated: November 2024
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