We use this solution for our firewall and intrusion prevention system.
Senior IT Analyst at a insurance company with 51-200 employees
Comparable pricing, stable, with good and responsive technical support
Pros and Cons
- "There are no issues that we are aware of. It does its job silently in the background."
- "The most valuable feature is that I have 16 public IP addresses that tunnel through into servers inside, and there are no issues that we are aware of as it does its job silently in the background."
- "The initial setup could be simplified, as it can be complex for new users."
- "The initial setup could be simplified, as it can be complex for new users."
What is our primary use case?
What is most valuable?
The most valuable feature is that I have 16 public IP addresses that tunnel through into servers inside.
There are no issues that we are aware of. It does its job silently in the background.
What needs improvement?
The initial setup could be simplified, as it can be complex for new users.
For how long have I used the solution?
We have been working with this solution for a couple of years.
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Cisco Secure Firewall
April 2026
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What do I think about the stability of the solution?
It's stable. If there is ever a problem, it never seems to be the firewall.
What do I think about the scalability of the solution?
This particular model can't quite handle the bandwidth we need. We're actually replacing it shortly with the new higher capacity model.
How are customer service and support?
Technical support is good. They are responsive.
How was the initial setup?
The initial setup was somewhat complex at first.
What about the implementation team?
We had help from an integrator, which was Dell. They were helpful.
What's my experience with pricing, setup cost, and licensing?
The price is comparable.
What other advice do I have?
We are just at the beginning of the deployment of Arctic Wolf for managed detection and response. We don't have a lot of information yet, as we are onboarding it now.
We wanted to have someone watching and we couldn't set up the SOC by ourselves because we need six security dedicated people to man it at all times. With a staff of 80, it was too much. We engaged Arctic Wolf to be our 24/7 eyes on the potential risks that are happening. They can alert us and we can deal with it.
We like to use the integrator just to make sure that the firewall is set up correctly. If you don't have people dedicated to the firewall, then you can't do it in-house.
I would rate the Cisco firepower NGFW Firewall a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Acting Director, Office of Talent Management at a government with 10,001+ employees
The UI needs improvement, as does the SNMP configuration, but the feature set is good
Pros and Cons
- "The feature set is fine and is rarely a problem."
- "The feature set is fine and is rarely a problem."
- "Cisco makes horrible UIs, so the interface is something that should be improved."
- "Cisco makes horrible UIs, so the interface is something that should be improved. Usability is poor and it doesn't matter how good the feature set is."
What is most valuable?
The feature set is fine and is rarely a problem.
What needs improvement?
Cisco makes horrible UIs, so the interface is something that should be improved. Usability is poor and it doesn't matter how good the feature set is. If the UI, whether the command-line interface or GUI, isn't good or isn't usable, then you're going to miss things. You may configure it wrong and you're going to have security issues.
Security vendors have this weird approach where they like to make their UIs a test of manhood, and frankly, that's a waste of my time.
The SNMP implementation is incredibly painful to use.
For how long have I used the solution?
I have been using Cisco Firepower NGFW Firewall within the past year.
Which solution did I use previously and why did I switch?
I work with a lot of different IT products including three different firewall solutions in the past 12 months.
What other advice do I have?
Everything has room for improvement.
I would rate this solution a five out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco Secure Firewall
April 2026
Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
892,383 professionals have used our research since 2012.
Senior MIS Manager at a tech company with 201-500 employees
Stable with great security and good scalability
Pros and Cons
- "The solution is excellent for enterprise-level networks."
- "We have a high level of trust in Cisco and its products."
- "If the implementation was easier, it would be a lot better for us."
- "The implementation is not so straightforward. It's rather complex and we have a lot of trouble with it."
What is our primary use case?
We tend to use the solution as it's forced on us by corporate. Our company wants us to use it.
What is most valuable?
The solution is stable. We haven't had any issues in that sense.
The security of the hardware is excellent. Cisco is very serious in its approach to security.
We have a high level of trust in Cisco and its products.
The solution is excellent for enterprise-level networks.
What needs improvement?
The solution is difficult to use. There's more required than a typical firewall. It's different than, for example, Palo Alto and Fortinet, which we find are easier to set up.
If the implementation was easier, it would be a lot better for us.
It would be such a great product for us if it was easier to manage.
For how long have I used the solution?
I've been working with the solution for more than ten years. It's been a long time. It's been over a decade at this point.
What do I think about the stability of the solution?
The solution is quite stable. We have no problems with bugs or glitches. It doesn't crash or freeze. It's good.
What do I think about the scalability of the solution?
We've found the solution to be scalable. A company shouldn't have any issues with expanding it if it needs to.
We have about 300 users on the solution currently. We do plan to continue to use Cisco in the future.
How are customer service and technical support?
We use third-party technical support that's offered and we're quite satisfied with the level of attention we receive.
Which solution did I use previously and why did I switch?
I have knowledge of Palo Alto and Fortinet.
While those two are easier to set up and control, nothing compares to Cisco in terms of security. They're very strong in that regard. We also find Cisco to be more stable.
However, we only use Cisco firewalls in our organization. We don't use anything else.
How was the initial setup?
The implementation is not so straightforward. It's rather complex and we have a lot of trouble with it.
The implementation took us about one month.
We plan to implement an updated version next month as well.
We need three to eight people to handle the setup.
What about the implementation team?
I did not handle the implementation by myself. Rather, it's done by another team including the original support from Singapore and with license support from headquarters in Japan.
However, our team does handle the implementation in-house, and we can handle the setup for clients as well.
What's my experience with pricing, setup cost, and licensing?
We do need to purchase licenses. Those come from headquarters in Japan. They handle the details in terms of pricing. I'm not sure of the overall costs.
What other advice do I have?
We're both a customer of Cisco and a reseller.
This month we plan to upgrade from our existing hardware.
Overall, we've been happy with the results we've gotten. I would rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a tech services company with 201-500 employees
Easy to operate with good technical support, but needs better logging features
Pros and Cons
- "The command line is the same as it is on the Cisco iOS router."
- "Once we adopted Cisco services, we found that everything was pretty reliable."
- "The solution needs to have better logging features."
- "The scalability is a problem as the solution has a low throughput."
What is our primary use case?
We primarily provide implementation and maintenance services to our clients.
What is most valuable?
The software itself is very simple.
The solution is easy to operate. It's not overly complex.
The command line is the same as it is on the Cisco iOS router.
The technical support is very helpful and responsive.
What needs improvement?
The solution needs to have better logging features.
Cisco needs to migrate its ASA Firewall to a management console or to a web console.
For how long have I used the solution?
I've been working with the solution for six years at this point.
What do I think about the stability of the solution?
The solution is largely stable. Once we adopted Cisco services, we found that everything was pretty reliable. There aren't bugs or glitches. It doesn't crash or freeze. It's quite good.
What do I think about the scalability of the solution?
The scalability is a problem as the solution has a low throughput.
How are customer service and technical support?
We've been in touch with technical support and I've always found them easy to reach. They're responsive and helpful. I find their service much better than, for example, Fortinet or Palo Alto. Overall, we're satisfied with Cisco with respect to their technical support.
Which solution did I use previously and why did I switch?
We have some experience working with Palo Alto and Fortinet solutions as well.
What's my experience with pricing, setup cost, and licensing?
While I don't have the exact pricing of the solution, it's my understanding that Cisco is rather costly. It's not the cheapest option on the market. It's expensive. It's more costly, for example than Palo Alto.
What other advice do I have?
We have a gold partnership status with Cisco, however, we are also partners with companies such as Fortinet and Palo Alto.
For a next-generation firewall, I would likely recommend Palo Alto. However, if a company had the budget, I would recommend Fortinet. That said, for a VPN gateway, I would recommend Cisco ASA.
In general, I would rate Cisco's ASA Firewall at seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
System Engineer at a tech services company with 501-1,000 employees
Stable, scalable, and flexible, with good support
Pros and Cons
- "It's a flexible solution."
- "Technical support provides us with good service."
- "The configuration is an area that needs improvement."
- "The configuration is an area that needs improvement."
What is our primary use case?
We use Cisco ASA for traffic control.
What is most valuable?
It's a flexible solution.
What needs improvement?
The configuration is an area that needs improvement.
In the next release, I would like to see the UI include or provide web access, and more integration.
For how long have I used the solution?
I have been using Cisco ASA Firewall for five years.
We are not using the latest version, as it is not available.
What do I think about the stability of the solution?
It's a stable solution and we have not had any issues.
What do I think about the scalability of the solution?
It's a scalable product. We have approximately 2,000 users in our organization.
We have plans to continue to use it.
How are customer service and technical support?
Technical support provides us with good service.
How was the initial setup?
The initial setup was straightforward. It was easy for us because we have experience.
It was already deployed when I arrived.
We have two or three guys for deployment and maintenance.
What other advice do I have?
This is a product that I would recommend to others.
I would rate Cisco ASA Firewall a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Programming Analyst at a tech services company with 201-500 employees
A stable, advanced threat detection solution with a straightforward setup, but with room for improvement on the console visualization
Pros and Cons
- "The customer service/technical support is very good with this solution."
- "The feature I have found most valuable is the IPS advanced threat detection for removing ransomware and malware."
- "An area of improvement for this solution is the console visualization."
- "An area of improvement for this solution is the console visualization."
What is most valuable?
The feature I have found most valuable is the IPS advanced threat detection for removing ransomware and malware.
What needs improvement?
An area of improvement for this solution is the console visualization.
For how long have I used the solution?
I have been using this solution for two months.
What do I think about the stability of the solution?
The solution is stable.
How are customer service and technical support?
The customer service/technical support is very good with this solution.
How was the initial setup?
The initial setup is straightforward and it took two weeks to deploy. Currently, 5000 employees use this solution in our company.
What's my experience with pricing, setup cost, and licensing?
The solution was chosen because of its price compared to other similar solutions.
What other advice do I have?
I would recommend this solution to other users.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
IT manager at IRPC PCL
Very simple to deploy and stable
Pros and Cons
- "Simple to deploy, stable."
- "The solution is simple to deploy and stable."
- "Technical support takes a long time to respond."
- "Technical support could be improved, they take a long time to respond."
What is our primary use case?
Our primary use case of Cisco ASA Firewall is to protect our environment. We are customers of Cisco and I'm a network engineer.
What is most valuable?
The solution is simple to deploy and stable.
What needs improvement?
Technical support could be improved, they take a long time to respond.
For how long have I used the solution?
I've been using this solution for 10 years.
What do I think about the stability of the solution?
This is a stable solution.
How was the initial setup?
Initial setup was relatively simple, it took around six months and I deployed myself.
What other advice do I have?
I would rate this solution a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Administrator at a manufacturing company with 10,001+ employees
Accurate CLI, knowledgeable support team, valuable features
Pros and Cons
- "To be honest, all of the features that are provided, all the other vendor will also have. One feature we did find valuable was the CLI, it is more accurate. Additionally, I was happy with the customization, dashboards, access lists and interface."
- "Additionally, I was happy with the customization, dashboards, access lists and interface."
- "It is hard to collaborate with our filtered environment."
- "The scalability is not perfect."
What is our primary use case?
We utilize the solution for our IT security.
What is most valuable?
To be honest, all of the features that are provided, all the other vendor will also have. One feature we did find valuable was the CLI, it is more accurate. Additionally, I was happy with the customization, dashboards, access lists and interface.
We frequently use the Bottleneck feature we purchased specialized from Cisco.
What needs improvement?
It is hard to collaborate with our filtered environment.
If Cisco could combine the Bottleneck feature of ASA, their platform called Umbrella, and the other team they have that has similar malware protection into one, this would be perfect.
For how long have I used the solution?
I have been using the solution for almost three years.
What do I think about the stability of the solution?
The solution is stable. However, It does have some bugs, but Cisco always fixes them really quickly. Sometimes we have to restart and it would be better if the bugs could be fixed without having to reload.
What do I think about the scalability of the solution?
The scalability is not perfect.
How are customer service and technical support?
The support has been great and responsive. Most of their engineers are very professional and knowledgeable.
How was the initial setup?
The setup is easy to do if you are familiar with these type of installs, if not then it could be difficult.
What's my experience with pricing, setup cost, and licensing?
We have a perpetual license for all of our firewalls. For some of the features, we purchase them on demand. The pricing is decent but it could always be cheaper, we would be happier.
Which other solutions did I evaluate?
We will probably change to a higher version in the near future or migrate to a next-generation firewall which would include IPI and some other new features. This makes sense because our current firewall ends the support in several years.
Cisco FirePower, the next-generation firewall, is much better for stability.
What other advice do I have?
I have used many versions of the software over the years, versions 8.6 to 9.1 and 9.9 to 9.12.
Keep in mind before purchasing the solution, if you do need to scale the solution then ASA is probably not right for you.
I rate Cisco ASA Firewall an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: April 2026
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