Citrix Endpoint Management Reviews

This solution could be deployed both on-premise and on-cloud, but the on-premise solutions are being decommissioned, so everything is on-cloud only now. The customers who have their solution deployed on-premise are converting them to cloud now. 

A valuable feature of Citrix Endpoint Management is that it's stable. The stability is not a challenge among the move to the cloud. 

Citrix needs to improve the architecture. They also need to strengthen the application integration. 

They keep referring to some things to be required as security, and they keep selling the next level and on-premise separately. They should give the customer the opportunity to decide whether they want to use the next level on-premise or on-cloud, but they should not charge additional fees if the customer wants to deploy the next level on-premise because the customer is already being charged as the end user. They should allow next level on-premise optimization without any additional charges. 

I have been providing this solution to customers for almost 10 years now. 

This solution is stable. 

This solution is scalable. We have two large customers who are using Citrix Endpoint Management. 

We have had challenges with the technical support of Citrix. It's not that great. First it gets into L1 and then we take another four or five hours to get another engineer in. The time spent is more than that of VMware. The response time needs to be faster. 

The installation of Citrix was straightforward. The last installation we did was almost a year ago. It took around two weeks because of the customer's dependencies. 

We have one guy, a manager, who is capable of managing everything, Citrix Workplace, VMware Workspace ONE.

We implement this solution for customers. 

I rate Citrix Endpoint Management an eight out of ten. I would absolutely recommend it to other people. 

Centralized management for the IOS and Android platform device. It can easily push the policy and application based on each departments needs.

Most of the company are concern about information security. Some of the company devices have been stolen or lost. Using the ZDM, the administrators are able to control the device remotely and send us remote wipe command instantly. It also detects if the device has been jalibroken and rooted and to do necessary actions based on the policy. 

BYOD is the new player in this arena, and most companies are trying to allowing it. And ZDM can easily manage it to secure the important information of the device. It can also wipe on the Application that been installed from the ZDM console. 

Out of the box template policy.

2 years.

No.

No.

No.

We evaluated some of the MDM products like Good technology, mobile iron and airwatch. Most of the product have the same MDM function but ZDM is much simpler to manage in terms of administration.

The ZDM setup is quite straightforward. The Zenprise management system is seated in the internal network and we also use the Zenprise SMG (secure mobile gateway) to communicate the device through internet. It is the same setup as the other MDM product, but the Zenprise SMG gives a security feature to control which device is able to communicate to our Email services. 

We use this solution to deliver enterprise applications to users' mobile devices, iPads, and Android tablets.

XenMobile MAM, with inbuilt Secure Mail and Secure Web applications, is liked by our customers.

Several features in this solution are excellent.

ShareFile, in particular, is valuable with its ease of sharing, and the best category security that is in the hands of users.

• Remote control of this solution needs improvement.
• End-point management needs more features for Windows 10.
• Support for inventory management of Apple devices should be added.

Three years.

Relatively easy for support staff and employees to use and provides us with the control we needed to deploy our BYOD program internally.

Doesn't yet support Android devices natively, though that is coming.

Whenever I need to check my email with my mobile phone, Citrix Endpoint Management is essential for our firm. Without this solution, we cannot access our email system from our mobile phones.

Citrix Endpoint Management is just another mobile device management solution. It does not have any particular features that stand out as better or worse than others. The major concern for us is the change from a perpetual license to a subscription-based model, which has removed the financial benefit we previously had.

The main issue is the change from perpetual licenses to subscription-based ones, which has increased our costs significantly. Additionally, the user interface is not easy to use. There are also performance issues, such as slowness when opening emails compared to other solutions like Microsoft Intune.

I have been using it for four years.

The solution's stability is below expectations. Although I rate stability as seven, I am not satisfied with it. The performance could be better, and there are concerns about Citrix's capacity to improve it due to their focus on other, more popular solutions.

In terms of scalability, I would rate it six or seven. While I did not have much trouble using it on my Android phone, my colleagues using iOS have faced issues, such as logging problems requiring frequent password entries.

Technical support for Citrix Endpoint Management is not satisfactory. Without proper explanations for resolved issues, like the recurring email login problem, communication with clients needs improvement.

Negative

Previously, we considered using Microsoft Intune and Samsung Knox. However, Samsung's solution was not feasible for us as it does not work well with iOS devices, which half of our users prefer. At the time, Citrix Endpoint Management offered a relatively cheaper option.

The initial setup was difficult, probably rating two or three on a scale where one is most difficult. Without engineer support, setup is challenging.

We have one person in charge of maintenance, backed by Citrix's local partners. We focus on response time rather than the number of people they employ.

The ROI is almost zero due to the change in licensing from perpetual to subscription-based, requiring a write-off of assets from our general ledger.

The cost has increased significantly from what was previously three or four out of ten to approximately nine, as the switch to subscription-based licensing has made it much more expensive. It is now about three times more than what we used to pay.

We evaluated Microsoft Intune and Samsung Knox, but Samsung Knox was not an option due to its lack of compatibility with iOS devices.

I would rate Citrix Endpoint Management as two out of ten overall, due to the policy changes and the lack of significant features or stability improvements. The fact that it takes a few seconds to open an email does not leave a good impression.