Citrix Endpoint Management Reviews

1. Ease of deployment to end users.
2. Profile deployment to setup email, wifi etc.
3. Secure Mail Gateway was very useful for companies trying to control who accessed their email.

Gave the company the option to implement BYOD for mobile phones. Also helped with companies who were providing phones the capabilities to easily deploy a phone as well as to securely delete the data if the phone went missing or policies were being broken.

1. The Multi-Tenant component (MTC) was very finicky to get up and running and upgrades was hit and miss. If you were dealing with a single site it was fairly straight forward as long as you rebooted the system before doing any significant changes like upgrades or certificate changes.
2. With Citrix taking over, the XenMobile name is a bundling of other products (ShareFile/XenMobile Apps, NetScaller, etc) which makes this a very difficult setup in a single environment and impossible to deploy a full "XenMobile" experience as a Manage Services offering.

2.5 years. Basically from 2012 to mid 2014.

As a MTC it was a problem to get up and running initially. It also had a lot of problems with certificates but again it came to being very selective on the trusted root authority.

Single deployment has generally been fine.

The MTC It had undocumented memory requirements so even though we had enough memory for the number of devices, the number of tenants meant we had regular crashes until that was fully realised by their support.

No.

Technical support was good.

Didn't use any other product.

MTC is complicated as it required a top level service to manage the tenants and that was difficult to get running.

Single tenant (in-house) was easy.

In-house with technical support.

As I said we sold this product as a manage service offering. I'm not sure on the companies return on investment.

Unknown setup cost but we spent a lot of hours getting it running.

Back in 2012 we compared this to Sophos offering (hands on). On paper we compared this product to Mobile Iron.

I still think XenMobile MDM is a leading solution for Mobile Device Management but its bundling with the other XenMobile Apps and NetScaller makes it very difficult to implement. You (as a solution provider) need to be a Citrix house to get to the right resources. If you are looking to implement MDM just understand the full solution from Citrix is expensive and complicated. However the basic MDM with Secure Mail Gateway is not nearly as difficult and still provides features that other MDM providers don't.

This solution could be deployed both on-premise and on-cloud, but the on-premise solutions are being decommissioned, so everything is on-cloud only now. The customers who have their solution deployed on-premise are converting them to cloud now. 

A valuable feature of Citrix Endpoint Management is that it's stable. The stability is not a challenge among the move to the cloud. 

Citrix needs to improve the architecture. They also need to strengthen the application integration. 

They keep referring to some things to be required as security, and they keep selling the next level and on-premise separately. They should give the customer the opportunity to decide whether they want to use the next level on-premise or on-cloud, but they should not charge additional fees if the customer wants to deploy the next level on-premise because the customer is already being charged as the end user. They should allow next level on-premise optimization without any additional charges. 

I have been providing this solution to customers for almost 10 years now. 

This solution is stable. 

This solution is scalable. We have two large customers who are using Citrix Endpoint Management. 

We have had challenges with the technical support of Citrix. It's not that great. First it gets into L1 and then we take another four or five hours to get another engineer in. The time spent is more than that of VMware. The response time needs to be faster. 

The installation of Citrix was straightforward. The last installation we did was almost a year ago. It took around two weeks because of the customer's dependencies. 

We have one guy, a manager, who is capable of managing everything, Citrix Workplace, VMware Workspace ONE.

We implement this solution for customers. 

I rate Citrix Endpoint Management an eight out of ten. I would absolutely recommend it to other people. 

Centralized management for the IOS and Android platform device. It can easily push the policy and application based on each departments needs.

Most of the company are concern about information security. Some of the company devices have been stolen or lost. Using the ZDM, the administrators are able to control the device remotely and send us remote wipe command instantly. It also detects if the device has been jalibroken and rooted and to do necessary actions based on the policy. 

BYOD is the new player in this arena, and most companies are trying to allowing it. And ZDM can easily manage it to secure the important information of the device. It can also wipe on the Application that been installed from the ZDM console. 

Out of the box template policy.

2 years.

No.

No.

No.

We evaluated some of the MDM products like Good technology, mobile iron and airwatch. Most of the product have the same MDM function but ZDM is much simpler to manage in terms of administration.

The ZDM setup is quite straightforward. The Zenprise management system is seated in the internal network and we also use the Zenprise SMG (secure mobile gateway) to communicate the device through internet. It is the same setup as the other MDM product, but the Zenprise SMG gives a security feature to control which device is able to communicate to our Email services. 

We use this solution to deliver enterprise applications to users' mobile devices, iPads, and Android tablets.

XenMobile MAM, with inbuilt Secure Mail and Secure Web applications, is liked by our customers.

Several features in this solution are excellent.

ShareFile, in particular, is valuable with its ease of sharing, and the best category security that is in the hands of users.

• Remote control of this solution needs improvement.
• End-point management needs more features for Windows 10.
• Support for inventory management of Apple devices should be added.

Three years.

Relatively easy for support staff and employees to use and provides us with the control we needed to deploy our BYOD program internally.

Doesn't yet support Android devices natively, though that is coming.