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ShareFile Reviews

Vendor: ShareFile
4.2 out of 5
966 followers
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What is ShareFile?

ShareFile is widely used by organizations for secure emailing of tax returns and document transfers, especially during COVID, supporting multifactor authentication and a high file size limit.

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Buyer's Guide
ShareFile
November 2024
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Helped 824,053 peers since 2012

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TypeTitleDate
ProductReviews, tips, and advice from real usersDec 22, 2024Download
 
 
Key learnings from peers

Valuable Features

ShareFile excels in user-friendliness, strong security features, including encryption and multifactor authentication, and seamless integration with cloud services and Active Directory. Users can access data from anywhere, manage files easily, and utilize file auditing and tracking. It supports plugins for Outlook and operates efficiently even during internet disruptions, syncing data once restored.
  • "The solution is scalable."
  • "The solution would query the Active Directory, and if new accounts were identified, Citrix ShareFile would add them automatically."
  • "It's user-friendly for end users."

Room for Improvement

Costs should be reduced. DLP features are necessary due to concerns about data security and GDPR compliance. Some face issues when sending files externally and occasional network latency. Citrix products need better integration. Branding customization on the site is very basic and should align more with company identities. The user interface needs to be more intuitive, and more email service integrations are desired.
  • "They should integrate the solution with more email services."
  • "The user interface is not very intuitive."
  • "Everything they have should be integrated into one item."

ROI

Many users experienced significant time savings and increased productivity with ShareFile. Enhanced data security and improved client satisfaction were consistently highlighted. The user-friendly interface made file sharing easier and more efficient. Cost-effectiveness was noted due to reduced need for physical storage and mailing expenses. Improved collaboration within teams and streamlined workflows contributed to better project management.

Pricing

ShareFile offers various pricing plans tailored to different business needs. The features range from basic secure file storage and sharing to advanced workflow automation and e-signatures. Pricing depends on the number of users and storage requirements, catering specifically to enterprises seeking robust security and compliance features. Some find the solution cost-effective, while others suggest it may be on the higher end of the pricing spectrum.
  • "I give the cost of the solution a five out of five."
  • "Citrix has a very good file auditing features and security features."
  • "If you are already a Citrix customer, I recommend having the Platinum licensing level, as it provides licensing for a number of various features that all integrate together."

Popular Use Cases

The primary use case for ShareFile is sending and sharing large, secure, and encrypted files to clients, especially for businesses transitioning from on-premises file servers to the cloud due to increased remote work. It is used by various sectors, including financial institutions, law firms, and CPAs, to transfer tax returns and official documents. ShareFile's features include good auditing, multifactor authentication, and support for file sizes up to 100GB.

Service and Support

ShareFile customer service and support are generally good. Citrix technical support is prompt, courteous, and successful in resolving issues. However, problems arose during the Covid period, especially for hybrid mode deployments. Some users noted that recent support quality declined due to less knowledgeable engineers. Support can be quick for major outages but slower for other issues. Technical support teams escalate issues effectively, involving product and engineering teams when necessary.

Deployment

Many find ShareFile's initial setup straightforward and quick, praising its ease of use and clear instructions. Some appreciate the seamless integration with existing systems, while others mention the helpful support during the setup phase. A few indicate minor challenges but generally express satisfaction with the process. ShareFile's setup experience is described as efficient and accommodating to various requirements, making it accessible for both tech-savvy individuals and those less experienced with technology.

Scalability

ShareFile is very scalable, supporting enterprise-level file shares and mounting capabilities for on-premises and third-party applications. Scale depends on licensing, but adding users or increasing data is not an issue. It can handle small to large user bases, accommodates substantial data storage, and offers various pricing plans for different storage needs. In both private and public clouds, ShareFile scales effectively.

Stability

Citrix ShareFile is described as absolutely stable and reliable. Users state the stability is consistently strong with good performance, free from bugs or glitches. They also mention the initial setup is straightforward and easy to integrate with Outlook.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our ShareFile Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
13%
Legal Firm
10%
Financial Services Firm
10%
Construction Company
7%
Government
7%
Real Estate/Law Firm
6%
Manufacturing Company
5%
Educational Organization
5%
Non Profit
4%
Healthcare Company
4%
Insurance Company
4%
Retailer
4%
University
4%
Comms Service Provider
2%
Performing Arts
2%
Energy/Utilities Company
2%
Outsourcing Company
2%
Wholesaler/Distributor
1%
Recruiting/Hr Firm
1%
Hospitality Company
1%
Consumer Goods Company
1%
Sports Company
1%
Pharma/Biotech Company
1%
Recreational Facilities/Services Company
1%
Transportation Company
1%
Media Company
1%

Learn more about ShareFile

Offered by cloud service providers, ShareFile aids in migrating on-premises file servers to the cloud and sending large files blocked by other platforms. It is essential for secure data sharing with features like multifactor authentication and encryption. ShareFile integrates with cloud services, supports high-speed operations, and maintains enterprise-level security with automatic synchronization. It also allows for multiplatform accessibility, including an Outlook plugin and mobile apps. Administrative benefits include Active Directory integration for automatic account creation.

What are ShareFile's most important features?
  • Ease of use: User-friendly interface for easy navigation
  • Security features: Robust security protocols including data encryption
  • File auditing: Comprehensive tracking and reporting of file activities
  • Cloud integration: Seamless integration with OneDrive, G Drive, and Dropbox
  • Multifactor authentication: Enhanced security with multiple verification steps
  • Automatic synchronization: Real-time sync across devices and platforms
  • Active Directory integration: Streamlined user account management
  • Multiplatform access: Supports Outlook plugin and mobile applications
What benefits or ROI should users look for in reviews?
  • Cost-effectiveness: Evaluate the pricing against features and security
  • Enhanced security: Look for reviews on data protection and GDPR compliance
  • Collaboration options: Check user feedback on collaboration functionalities
  • Intuitive experience: Consider reviews on ease of use and navigation
  • Custom branding: Assess customization options for tailored branding
  • Performance: Gauge user insights on network speed and reliability
  • Unified platform: Benefits of integrated services in one platform

ShareFile is implemented across sectors like Law Firms, CPAs, and Manufacturing companies, supporting secure and efficient data sharing. For example, law firms use it for confidential client documents, CPAs rely on it for secure tax return handling, and manufacturing firms leverage it for transferring large design files. Multifactor authentication and platform accessibility ensure data security and ease of access.

ShareFile was previously known as Citrix RightSignature, Citrix ShareFile.

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ShareFile customers

SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog

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Product Categories

Product Categories
Cloud Data Exchange Services
eSignature (Electronic Signature)
Content Collaboration Platforms