ShareFile Reviews

Name: ShareFile
Brand: ShareFile
Rating: 4.2 (11 reviews)

4.2 out of 5

11 reviews
90% willing to recommend

965 followers

What is ShareFile?

ShareFile is widely used by organizations for secure emailing of tax returns and document transfers, especially during COVID, supporting multifactor authentication and a high file size limit.

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Featured reviews

David Donaldson

Regional Information Technology Director at a real estate/law firm with 10,001+ employees

I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.

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Salim Malik

Citrix Engineer at Kuwait Oil Company

The initial setup is straightforward. It's not complicated. I’ve done the deployment when I was in Citrix and the deployment for the current customer and therefore have experience doing this a few times. How long the deployment takes is up to the customer in terms of what type of storage zone controller you're going to operate. If you're going to operate on-premise, then you need to have the network team and the server, physical server, the load balances, and storage zone controller storage deployed. It shouldn't take, if the infrastructure is ready, more than a week. IN that time, you can set up the entire full-fledged configuration and have enrollment running if you have all the hardware and the communications ready. That's on the on-premise side. If it's on a specific cloud, even when you purchase the procurement, it won't take even a day. In 24 hours, you will be up and running easily on the ShareFile cloud if you are working with the Citrix cloud. If you're doing a private cloud, then the communication to open the ports between the ShareFile can complain to the private cloud. That might be at least a week, depending on the internal teams. If they work very fast and smoothly, it's a matter of a day. You only need one person to maintain the solution. It’s pretty low-maintenance.

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Samir Jhaveri

Managing Director at XcellHost Cloud Services Pvt Ltd

It's an enterprise product, but in terms of new trends, they should be moving toward DLP. People want DLP features in the file servers. Because of the sensitive data in the file servers, customers prefer Data Leak Prevention (DLP). DLP features are lacking and required because, especially with everyone working from home, security is now paramount when the data is on BYOD devices. Specifically in Europe, they have the GDPR compliance, which requires a lot of reporting and product mechanisms. They only thing that I can see is that Citrix needs to add more security features. The most important criteria for our customers is file sharing, and it can be done with any tool whether it's Dropbox, OneDrive, or G Drive, but the customers don't prefer them because they are not compliance-ready. In the next release, they should include more data security, collaboration features, and DLP.

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PeerAnalyst reports

Type	Title	Date
Product	Reviews, tips, and advice from real users	Feb 1, 2025	Download

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

ShareFile excels in user-friendliness, strong security features, including encryption and multifactor authentication, and seamless integration with cloud services and Active Directory. Users can access data from anywhere, manage files easily, and utilize file auditing and tracking. It supports plugins for Outlook and operates efficiently even during internet disruptions, syncing data once restored.

"The solution is scalable."
"The solution would query the Active Directory, and if new accounts were identified, Citrix ShareFile would add them automatically."
"It's user-friendly for end users."

Room for Improvement

Costs should be reduced. DLP features are necessary due to concerns about data security and GDPR compliance. Some face issues when sending files externally and occasional network latency. Citrix products need better integration. Branding customization on the site is very basic and should align more with company identities. The user interface needs to be more intuitive, and more email service integrations are desired.

"They should integrate the solution with more email services."
"The user interface is not very intuitive."
"Everything they have should be integrated into one item."

ROI

Many users experienced significant time savings and increased productivity with ShareFile. Enhanced data security and improved client satisfaction were consistently highlighted. The user-friendly interface made file sharing easier and more efficient. Cost-effectiveness was noted due to reduced need for physical storage and mailing expenses. Improved collaboration within teams and streamlined workflows contributed to better project management.

Pricing

ShareFile offers various pricing plans tailored to different business needs. The features range from basic secure file storage and sharing to advanced workflow automation and e-signatures. Pricing depends on the number of users and storage requirements, catering specifically to enterprises seeking robust security and compliance features. Some find the solution cost-effective, while others suggest it may be on the higher end of the pricing spectrum.

"I give the cost of the solution a five out of five."
"Citrix has a very good file auditing features and security features."
"If you are already a Citrix customer, I recommend having the Platinum licensing level, as it provides licensing for a number of various features that all integrate together."

Popular Use Cases

The primary use case for ShareFile is sending and sharing large, secure, and encrypted files to clients, especially for businesses transitioning from on-premises file servers to the cloud due to increased remote work. It is used by various sectors, including financial institutions, law firms, and CPAs, to transfer tax returns and official documents. ShareFile's features include good auditing, multifactor authentication, and support for file sizes up to 100GB.

Service and Support

ShareFile customer service and support are generally good. Citrix technical support is prompt, courteous, and successful in resolving issues. However, problems arose during the Covid period, especially for hybrid mode deployments. Some users noted that recent support quality declined due to less knowledgeable engineers. Support can be quick for major outages but slower for other issues. Technical support teams escalate issues effectively, involving product and engineering teams when necessary.

Deployment

Many find ShareFile's initial setup straightforward and quick, praising its ease of use and clear instructions. Some appreciate the seamless integration with existing systems, while others mention the helpful support during the setup phase. A few indicate minor challenges but generally express satisfaction with the process. ShareFile's setup experience is described as efficient and accommodating to various requirements, making it accessible for both tech-savvy individuals and those less experienced with technology.

Scalability

ShareFile is very scalable, supporting enterprise-level file shares and mounting capabilities for on-premises and third-party applications. Scale depends on licensing, but adding users or increasing data is not an issue. It can handle small to large user bases, accommodates substantial data storage, and offers various pricing plans for different storage needs. In both private and public clouds, ShareFile scales effectively.

Stability

Citrix ShareFile is described as absolutely stable and reliable. Users state the stability is consistently strong with good performance, free from bugs or glitches. They also mention the initial setup is straightforward and easy to integrate with Outlook.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

10%

Legal Firm

10%

Construction Company

Government

Real Estate/Law Firm

Manufacturing Company

Educational Organization

Non Profit

Insurance Company

Healthcare Company

Retailer

University

Comms Service Provider

Energy/Utilities Company

Performing Arts

Outsourcing Company

Wholesaler/Distributor

Recruiting/Hr Firm

Consumer Goods Company

Hospitality Company

Pharma/Biotech Company

Media Company

Learn more about ShareFile

Offered by cloud service providers, ShareFile aids in migrating on-premises file servers to the cloud and sending large files blocked by other platforms. It is essential for secure data sharing with features like multifactor authentication and encryption. ShareFile integrates with cloud services, supports high-speed operations, and maintains enterprise-level security with automatic synchronization. It also allows for multiplatform accessibility, including an Outlook plugin and mobile apps. Administrative benefits include Active Directory integration for automatic account creation.

What are ShareFile's most important features?

Ease of use: User-friendly interface for easy navigation
Security features: Robust security protocols including data encryption
File auditing: Comprehensive tracking and reporting of file activities
Cloud integration: Seamless integration with OneDrive, G Drive, and Dropbox
Multifactor authentication: Enhanced security with multiple verification steps
Automatic synchronization: Real-time sync across devices and platforms
Active Directory integration: Streamlined user account management
Multiplatform access: Supports Outlook plugin and mobile applications

What benefits or ROI should users look for in reviews?

Cost-effectiveness: Evaluate the pricing against features and security
Enhanced security: Look for reviews on data protection and GDPR compliance
Collaboration options: Check user feedback on collaboration functionalities
Intuitive experience: Consider reviews on ease of use and navigation
Custom branding: Assess customization options for tailored branding
Performance: Gauge user insights on network speed and reliability
Unified platform: Benefits of integrated services in one platform

ShareFile is implemented across sectors like Law Firms, CPAs, and Manufacturing companies, supporting secure and efficient data sharing. For example, law firms use it for confidential client documents, CPAs rely on it for secure tax return handling, and manufacturing firms leverage it for transferring large design files. Multifactor authentication and platform accessibility ensure data security and ease of access.

ShareFile was previously known as Citrix RightSignature, Citrix ShareFile.

ShareFile customers

SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog

Product Categories

Cloud Data Exchange Services

eSignature (Electronic Signature)

Content Collaboration Platforms

ShareFile Reviews

What is ShareFile?

Featured reviews

PeerAnalyst reports

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

Top industries

Learn more about ShareFile

ShareFile customers

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