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Massimiliano La Camera - PeerSpot reviewer
Business Development Account Manager at Xenia Network Solutions
Real User
Top 5Leaderboard
A good platform for increased business in network solutions but have high pricing

What is our primary use case?

The main customers want visibility on their security devices. The first target is to implement the solution to give any panelist access to our and the customer's infrastructure.

How has it helped my organization?

Claroty is a good platform for increased business in network solutions.

What needs improvement?

Pricing could be improved.

For how long have I used the solution?

I have been using Claroty Platform for two years.

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What do I think about the stability of the solution?

The product is stable.

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

One person is using this solution. We develop and install the product at the customer's site. Four people work with the solution.

How was the initial setup?

The initial setup is very easy and takes two hours to complete. We are a group of five people deploying it.

What's my experience with pricing, setup cost, and licensing?

I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.

What other advice do I have?

I'm doing the maintenance. I recommend the solution. 

Overall, I rate the solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Ranjeet Singh - PeerSpot reviewer
Cyber Security Engineer at QoS Technologies
Real User
Top 20Leaderboard
Provides good visibility of the devices in a user's environment
Pros and Cons
  • "The product helps mitigate potential threats, especially if its users have signature rules. The product also provides alerts."
  • "The product's integration capabilities are an area of concern where improvements are required."

What is our primary use case?

Our company has designed a project with Claroty Platform being used for the cybersecurity audit. Suppose our company needs to collect information about the systems in Indian Oil, HPCL, or other oil refineries. In that case, we collect the data and gather the information to look at the vulnerabilities, see how the firmware and networks look, and look at the protocols used in a particular environment. Our company gathers the aforementioned type of information with the help of Claroty Platform.

What is most valuable?

The most valuable feature of the solution stems from its visibility section since, within a very short amount of time, the tool provides visibility for users to see the devices that are connected to the systems in an environment and to see how the communication is going on while keeping a tab over other areas like alerts and insights, which can be useful for the system.

What needs improvement?

The product fulfills our company's needs. Currently, Claroty Platform focuses on industrial control systems and OT. If Claroty Platform expands to the IT network side, it will benefit Claroty and those who want the tool for their IT network part.

Information related to zero-day attacks, which are difficult to detect in a system, is an area of concern that needs to be improved over time by the Claroty Platform. Sometimes, the weaknesses in certain systems cannot be captured by Claroty Platform because it lacks knowledge about zero-day attacks.

The product's integration capabilities are an area of concern where improvements are required.

For how long have I used the solution?

I have been using Claroty Platform for two to three years. My company is in partnership with Claroty Platform.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a seven out of ten.

With the Claroty Platform in place, at times, my company is not able to connect some of the data with some other systems, which don't actively communicate with another system. Claroty Platform can't detect systems that don't actively communicate with other systems, so we have to use active queries. However, in passive detection, one can't detect systems. There needs to be some improvements in the product.

What do I think about the scalability of the solution?

When it comes to scalability, the tool performs well in some areas, while it doesn't perform well enough in certain other areas. Scalability-wise, I rate the solution an eight out of ten.

How are customer service and support?

As my company has a partnership with Claroty Platform, the seniors in my organization communicate with Claroty's support team if required.

How was the initial setup?

The data is private, and we have to keep it on our company's server, so the solution is deployed on an on-premises model.

The solution is deployed for one day in our company within three to four hours to get the data and create a report consisting of the details of the vulnerabilities and what needs to be improved in the systems. In short, my company has not implemented the product on a timely basis. It is generally implemented for a day, together with the data, to analyze the data and for another communication part.

Which other solutions did I evaluate?

Tenable has also been expanding its OT security technology, so we can't compare Claroty Platform with it to decide on which would be the best tool for our company.

What other advice do I have?

In terms of the product's ability to enhance cybersecurity in our company, I would say that I have three technical certificates of Claroty, including technical support and Claroty implementation certificates. Claroty Platform provides courses through its partner portal, from which others can learn about the tool and its implementation process.

The product helps mitigate potential threats, especially if its users have signature rules. The product also provides alerts.

My company is able to integrate the Claroty Platform with another product to get data from it. Claroty Platform's integration capabilities have some limitations since it can only be integrated with a limited number of systems. A tool like Tenable offers good integration and can be integrated with many external products, like SIEM, SOAR, or firewall products.

I recommend the product to those who plan to use it. My company also suggests our customers deploy the Claroty Platform.

Claroty Platform is a product that focuses on industrial control systems, and if people want to save their company's OT systems and cater to the needs related to the security area, then they can use the product.

I rate the overall tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Business Director at a tech services company with 201-500 employees
MSP
Top 20Leaderboard
Good for asset discovery and secure remote connection
Pros and Cons
  • "The main advantage of Claroty, when compared to its competitors, is integrated secure remote access."
  • "Claroty Platform could improve the pricing to get more acceptability in the market."

What is our primary use case?

It's a very good solution for what it promises.

How has it helped my organization?

The main improvement has been in continuous threat detection. So far, it's been a good experience with network monitoring capabilities.

What is most valuable?

It's mostly utilized for asset discovery and secure remote connection.

The main advantage of Claroty, when compared to its competitors, is Integrated secure remote access.

The knowledge of the threat landscape is pretty good. That's the only area that customers are concerned with once a solution is implemented. So, Claroty has a good team and a good way to update its installed base.

What needs improvement?

Claroty Platform could improve the pricing to get more acceptability in the market.

For how long have I used the solution?

I have been using it for less than a year. 

How are customer service and support?

We haven't had a lot of need for support yet, but so far, it's been good.

Which solution did I use previously and why did I switch?

Claroty has certain benefits, especially in integrated secure remote access, but for general applications, Nozomi could be a good alternative.

What was our ROI?

It's more of an insurance against vulnerabilities and threats.

What's my experience with pricing, setup cost, and licensing?

It's quite expensive compared to other options.

What other advice do I have?

Overall, I would rate the product a seven out of ten. It is very good.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Updated: September 2024
Buyer's Guide
Download our free Claroty Platform Report and get advice and tips from experienced pros sharing their opinions.